Senior Credit & Collections

OpenAI

Senior Credit & Collections role managing customer accounts and improving collections at OpenAI. Collaborating with cross-functional teams to ensure timely collections and excellent customer experience.

Posted 7/14/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $158,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex accounts receivable processes, including credit risk assessment, collections strategy, and customer finance management. Proficient in leveraging data and automation tools to enhance operational efficiency and improve customer experience.

Highest-signal resume keywords

Accounts Receivable ManagementCredit Risk AssessmentCollections StrategyData Analysis and ReportingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit ManagementCollectionsAccounts ReceivablePayment TermsDispute ResolutionCash ApplicationPortfolio PrioritizationCustomer Account ReconciliationAR AgingDSO Analysis

Soft Skills

Strong JudgmentClear CommunicationProject ManagementProblem SolvingCollaboration

Tools & Technologies

SalesforceERP SystemsBilling SystemsCustomer PortalsCollection Workflow Tools

Industry Keywords

Order to Cash OperationsHigh-Touch Customer AccountsPayment PracticesDocumentation NormsTax Complexity

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
Help run disciplined AR operating cadences across assigned portfolios and queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
Track and communicate account status, risk items, next steps, and ownership clearly across internal teams.
Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, reporting, and operational efficiency.

Requirements

What you’ll need

6+ years of experience in credit, collections, accounts receivable, customer finance, or broader Order to Cash operations.
Experience managing complex enterprise, strategic, or high-touch customer collections across U.S. and priority AR portfolios in a high-growth or global environment.
Strong understanding of AR aging, DSO, credit risk, portfolio prioritization, collections strategy, payment terms, disputes, cash application, customer account reconciliation, and queue-based operations.
Experience supporting customers across key regional areas of AR work, including payment practices, documentation norms, tax or invoicing complexity, portal workflows, dispute resolution, and customer communication expectations.
Additional business language proficiency is a plus.
Strong judgment in balancing collections urgency, customer experience, financial risk, and commercial priorities.
Experience working with Sales, Customer Success, Legal, Billing, Accounting, Cash Application, Finance Systems, and external collection or BPO partners.
Ability to independently manage defined-scope projects, anticipate blockers, communicate risks, and drive predictable outcomes.
Comfort working with data, dashboards, Salesforce, ERP or billing systems, customer portals, and collection workflow tools.
Interest in using automation and AI tools to improve collections coverage, AR prioritization, customer outreach quality, and reporting.
Clear written and verbal communication skills, especially for executive-sensitive or customer-facing escalations.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.