Collections Agent

Purpose Financial

Collections Agent negotiating with customers to collect payment on overdue loans at Purpose Financial. Responsible for managing overdue accounts and advising customers on payment options.

Posted 7/21/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debt collection strategies, effective communication, and customer negotiation. Proficient in managing overdue accounts and building rapport with diverse customers in a high-volume call center environment.

Highest-signal resume keywords

Debt CollectionNegotiating Payment PlansCustomer Service ExperienceCritical ThinkingBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ExperiencePayment Recovery StrategiesCall Center OperationsDebt Recovery ProceduresPayment Negotiation

Soft Skills

Effective CommunicationProblem-SolvingBuilding RapportInfluencing Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Overdue AccountsCustomer LiaisonInbound CallingOutbound CallingFast Paced Work Environment

About the role

Key responsibilities & impact

Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments
Acting as the liaison between creditors and customers through managing overdue accounts
Influence and advise customers on the payment options for debt recovery
Execute strategies for collection processes and procedures
Negotiate payment plans based upon company approved guidelines
Build positive rapport with different types of customers over the phone
Handle both inbound and outbound calling to collect a debt
Maintain effective communication

Requirements

What you’ll need

High School Diploma or GED
Minimum of one year call center or customer service related experience
Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred
Must be able to demonstrate critical thinking, negotiating, and problem-solving skills
Background in a fast paced work environment a plus

Benefits

Comp & perks

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed 401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks