Purpose Financial

Customer Support

• Servicing Advance America customers with support via all channels of communication
• Providing service and support for all products and in all POS systems
• Listen and discern a customer’s needs or identify an issue and resolve
• Follow processes and procedures to remain compliant while supporting the company
• Maintain professional attitude and behavior while communicating with customers and co-workers
• Accurately type and input necessary data with precision
• Work from home with no distractions including TV, Children, Pets etc.
• Consistently maintain connectivity through company VPN through Wi-Fi connectivity
• Work with multitude of computer applications/programs to assess information and resolve issues
• Work flexible hours during the week which include M-F evenings to 9:00pm EST. and all-day Saturday 9:00am – 6:00pm EST on a rotating schedule
• Utilize effective professional approaches when handling special telephone tasks such as: transfers, payments, call backs, holds, interruptions, system failures and unintentional disconnects
• Apply appropriate communication skills to effectively listen and decipher customer needs/issues – with the ability to understand when to escalate to the next level if appropriate
• Follow scripting and identify when to utilize
• Incorporate the Customer Care goals and initiatives; daily, weekly, monthly
• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Core Values, Code of Ethics and Information Security Policies

Customer Care Agent