Purpose Financial

Collections

• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments
• Acting as the liaison between creditors and customers through managing overdue accounts
• Influence and advise customers on the payment options for debt recovery
• Execute strategies for collection processes and procedures
• Negotiate payment plans based upon company approved guidelines
• Build positive rapport with different types of customers over the phone
• Handle both inbound and outbound calling to collect a debt
• Maintain effective communication

Collections Agent

Customer Support

• Provide service to and support for potential and returning Advance America customers.
• Assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process.
• Support customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio.

Collections Agent

Customer Care Central Sales Specialist