Business Manager – Personal Loans Collections Strategy

Capital One

Manager leading Personal Loans Collections Strategy team at Capital One. Responsible for executing collections strategies and driving portfolio performance through data-driven decisions.

Posted 7/20/2026full-timeRiverwoods • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $149,800 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading collections strategy and optimizing portfolio performance through analytics. Proven ability to coach teams, develop product strategies, and enhance customer experiences in the financial services sector.

Highest-signal resume keywords

Collections Strategy DevelopmentTeam LeadershipData AnalysisFinancial Services ExperienceProduct Strategy Implementation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPortfolio Performance OptimizationProduct Strategy DevelopmentPricing Strategy ImplementationCredit Performance Improvement

Soft Skills

CoachingCross-Functional CollaborationTeam Development

Certifications & Qualifications

Bachelor's Degree in Quantitative FieldMaster's Degree in Business or Quantitative FieldMBA with Quantitative Concentration

Industry Keywords

Financial ServicesConsultingCustomer ExperienceMarketing Strategy

About the role

Key responsibilities & impact

Lead the Personal Loans Collections Strategy team
Define and execute collections strategies to optimize portfolio performance
Coach and develop a team of analysts
Partner with cross-functional teams to deliver solutions
Develop and implement product and pricing strategies
Lead marketing efforts for products and develop customer experiences
Drive improvements in credit performance through analytics
Manage delivery of business intent and execute product strategy

Requirements

What you’ll need

At least 3 years of professional experience performing analysis
A Bachelor's Degree in a quantitative field or a Master's Degree in a quantitative field or an MBA with a quantitative concentration
Master’s Degree in Business or quantitative field preferred
5+ years of experience in analysis preferred
2+ years of experience in financial services preferred
1+ year of experience in consulting preferred
2+ years of experience in people management preferred

Benefits

Comp & perks

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.