Collections Specialist

American Coradius International

Collections Specialist at American Coradius International LLC handling customer payments and outstanding accounts. Working in a reputable collections agency within the San Antonio area.

Posted 7/22/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management, including effective communication, compliance with collection laws, and proficient use of technology for remote work. Strong ability to multitask and work collaboratively in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceKnowledge of Collection LawsProficient in Microsoft WordProficient in Microsoft ExcelActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSkip TracingDocumentation SkillsMulti-taskingVerbal Communication

Soft Skills

Influencing SkillsTeam CollaborationContinuous Improvement Mindset

Tools & Technologies

ZoomSmartphone Applications

Industry Keywords

Call CenterCustomer PaymentsPast-due AccountsFederal RegulationsState RegulationsLocal Regulations

About the role

Key responsibilities & impact

Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
Utilizes all available skip tracing tools to establish contact with customers to arrange payment
Review and monitor customer accounts daily to mitigate losses
Take action on accounts needing additional attention under manager approval
Ensure all company policies, procedures, and laws applicable to the position are maintained.

Requirements

What you’ll need

High School Diploma required
At least 2 years call center/ customer service experience required.
Proven ability to multi-task and work in a demanding environment
Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
Active listening skills and an ability to influence others
Proficient computer skills using Zoom, Microsoft Word and Excel
Ability to embrace a team environment and a culture of continuous improvement
MUST have a smart phone with the ability to download applications for remote work purposes.

Benefits

Comp & perks

MONTHLY BONUSES!!!
401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance