American Coradius International

Client Services Representative

• Responsible for providing effective customer service for internal and external customers by processing exceptions, performing client reporting, file processing and resolving system inquires
• Process electronic client files and activate new account placements
• Perform file transmissions with scrub, credit reporting/skip-trace vendors
• Assist internal departments and clients with accessing information, troubleshooting problems and resolving system inquiries while providing timely and accurate responses
• Ensure client reporting, exception processing and file processing requirements and timelines are met
• Review account details and report settlement, paid in full and other exception statuses to clients
• Perform detailed reviews of letter data and Process and release the letter files
• Assist with mail processing, check depositing, payment posting, transaction balancing and remit reporting
• Assist with preparation for client, state and regulatory audits
• Comply with company policies and procedures (including all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws
• Perform other duties as assigned or needed

Client Service Specialist