Self-Pay Collections Specialist II

61st Street Service Corp

Self-Pay Collections Specialist II handling self-pay account balances for ColumbiaDoctors. Performing payment collections, arrangements, and updates in a remote setting within the Tri-State area.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing processes, including payment arrangements, insurance verification, and effective communication with patients and third-party payers. Proficient in utilizing electronic billing systems like Epic to manage patient accounts and ensure accurate billing practices.

Highest-signal resume keywords

Patient Billing ExperienceEpic Software ProficiencyInsurance VerificationCustomer Service OrientationCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingPayment ArrangementsInsurance Benefits UnderstandingPayer Adjudication ProcessMedical Terminology Knowledge

Soft Skills

Customer ServiceAdaptabilityEffective Communication

Tools & Technologies

Epic Estimator ToolMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School GraduateGED Certificate

Industry Keywords

Third-Party PayerClaims ExperienceAcademic Healthcare SettingPatient Financial Management

About the role

Key responsibilities & impact

Attempt to collect full payment from patient or guarantor.
Apply payments collected over the phone to each date of service.
Establish payment arrangements and document terms in billing system.
Handle customer inquiries, disputes and complaints.
Escalate to supervisor or higher management as needed.
Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
Clearly document in system summary of work.
Evaluate the patients ability to pay for services.
Create payment arrangements via cash, check, credit card or payment plan as appropriate.
Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
Answer and return phone calls and other general office tasks.
Perform other job duties as required.

Requirements

What you’ll need

High school graduate or GED certificate is required.
A minimum of 1 years experience in a physician billing or third-party payer environment.
Candidate must demonstrate a strong customer service and patient focused orientation.
Ability to communicate, adapt, and respond to complex situations.
Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements.
Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
Must demonstrate effective communication skills both verbally and written.
Functional proficiency in computer software skills (e.g. Microsoft Word, Excel and Outlook, E-mail, etc.)
Patient financial and practice management system experience in Epic and or other electronic billing systems is preferred.
Knowledge of medical terminology is preferred.
Previous call center experience and/or claims experience is preferred.
Previous experience in an academic healthcare setting is preferred.

Benefits

Comp & perks

Healthcare and various other benefits including Paid Time off