61st Street Service Corp

Collections

• Follow-up work on Self Pay account balances
• Handle inbound calls generated by auto-dialer to secure payment
• Establish payment arrangements and obtain updated patient information
• Collect full payment from patient or guarantor
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes and complaints
• Document terms in billing system
• Evaluate the patients ability to pay for services
• Utilize Epic estimator tool to provide estimates and collect upfront payments
• Determine coverage for planned clinical services and calculate patient expected out of pocket expenses
• Answer and return phone calls and other general office tasks
• Perform other job duties as required.

Self-Pay Collections Specialist II