Patient Access Specialist I

61st Street Service Corp

Patient Access Specialist I supporting ColumbiaDoctors' Call Center for patient scheduling and inquiries. Responsible for managing patient information, appointment scheduling, and assisting in a busy call center environment.

Posted 7/24/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical terminology and effective communication with patients regarding insurance and appointment scheduling. Capable of managing high-volume customer service interactions while ensuring accurate data entry in EPIC.

Highest-signal resume keywords

Medical Terminology ProficiencyEPIC System ExperienceHigh Volume Customer ServiceBilingual (English/Spanish)Appointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationData EntryPre-Registration Information CollectionDemographic Information ManagementAppointment Scheduling

Soft Skills

CommunicationTeam SupportCustomer Service

Tools & Technologies

EPIC

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient InteractionCall Center EnvironmentFinancial Responsibility CommunicationSpecial Needs Accommodation

About the role

Key responsibilities & impact

Greets patients and answers telephone calls
Schedules appointment requests
Indicates special needs (e.g. special accommodation, interpreter, etc.)
Communicates insurance participation, financial responsibility, and time of service policy to patient population
Obtain patients insurance and demographic information and ensure all obtained information is registered in EPIC
Performs real-time insurance verification and interprets responses
Collects pre-registration information to address outstanding Epic work queue accounts
Performs outbound calls to perform Epic referral scheduling
Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager
General faxing, filing, and mail sorting
Performs other related duties as assigned

Requirements

What you’ll need

High School Diploma or the equivalent required
Minimum of 2 years of relevant experience including proficiency in medical terminology
Bachelor's Degree or college-level coursework is preferred
Prior high volume customer service experience in a call center environment is preferred
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Healthcare
Paid Time off