Product Manager, Early Collections

Ford Motor Company

Product Manager enhancing Ford Credit's internal agent and customer experiences using technology. Collaborating with cross-functional teams to develop and refine software solutions for servicing tools and processes.

Posted 7/14/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $68,300 - $192,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving product outcomes through collaboration with stakeholders, defining clear requirements, and utilizing data-driven decision-making to enhance agent and customer experiences. Proficient in managing product backlogs and executing quality assurance processes to ensure alignment with business objectives.

Highest-signal resume keywords

Agile Requirements DefinitionData AnalysisStakeholder CollaborationUser ResearchQuality Assurance Support

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Applicant Tracking System Keywords

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Hard Skills

User StoriesAcceptance CriteriaData-Driven Decision MakingFunctional TestingKPI Tracking

Soft Skills

Analytical Problem-SolvingExceptional CommunicationInterpersonal SkillsCurious MindsetAttention to Detail

Industry Keywords

Ford Credit OperationsCustomer Net Promoter ScoreFirst Contact ResolutionCollections StrategiesCross-Functional Teams

About the role

Key responsibilities & impact

Driving Product Outcomes: Collaborate intently with business operations stakeholders and cross-functional product teams to deeply understand the agent and customer experience. Translate this understanding into clear, concise, and actionable specifications, requirements (e.g., user stories), acceptance criteria, and testing scenarios.
Shaping the Servicing Strategy: Work alongside key stakeholders to refine and execute the Ford Credit servicing strategy. Provide valuable input into the product roadmap, assisting with prioritization decisions and appropriate trade-offs between desired features, speed to market, and technical feasibility.
Championing Agent & Customer Experience: Directly contribute to improving critical metrics like agent efficiency, customer Net Promoter Score (NPS), and First Contact Resolution (FCR) on key initiatives, including:
- Providing a holistic customer view with relevant information to service customers efficiently and effectively, partnering with the Smart Secure Documents and Knowledge Management team to define and deliver solutions that simplify complex customer requests and educate agents on processes. User Research & Problem Solving: Proactively and creatively engage with users to uncover their underlying needs, pain points, and opportunities. Analyze these insights to identify problems and collaboratively define innovative solutions that leverage our servicing toolset.
Data-Driven Decision Making: Analyze relevant data (customer feedback, usage metrics, operational data) to inform requirements, evaluate options, make smart, decisive trade-offs, and ensure delivered value is measurable.
Outcome Ownership: Take responsibility for defined outcomes by contributing to setting clear goals and helping measure key results that align with product and business objectives.
Quality Assurance Support: Support the delivery process by executing functional testing and collaborating with QA engineers to ensure solutions meet requirements and quality standards.
Ability to closely work with key stakeholders in supporting Collections strategies and outcomes.
Ability work with 3rd party vendors in driving key initiatives.
Manage product backlog, track KPIs, support quarterly planning processes across multiple initiatives.
Comfortable with ambiguity and use data to drive forward.

Requirements

What you’ll need

Bachelor’s degree in a relevant field (e.g., Business, Technology, Information Systems) or equivalent practical experience or equivalent combination of relevant education and experience.
General knowledge of Ford Credit operations
Proven ability to define and document clear, concise requirements (e.g., user stories, acceptance criteria) in an agile environment
Strong analytical and problem-solving skills, with the ability to navigate ambiguity ("white space"), break down complex issues, generate insights from various sources (including data), and synthesize them into clear, actionable recommendations and compelling narratives.
Exceptional communication, collaboration, and interpersonal skills, with a track record of building strong relationships and effectively working across diverse functional teams and organizational levels.
A curious and adaptable mindset with a strong desire to learn about new technologies, business processes, and customer behaviors.
Evidence of being proactive, taking ownership, and working effectively both independently with minimal supervision and collaboratively as part of a team executing on a shared vision.
Strong attention to detail, ensuring accuracy in documentation and analysis.

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.