Senior Manager – Collections & Recovery

BMO U.S.

Senior Manager overseeing collections and recovery practices at BMO. Collaborating with teams to improve customer service and develop effective payment strategies.

Posted 7/20/2026full-timeRemote • Arizona, California, Illinois, Montana, Wisconsin • 🇺🇸 United StatesSenior💰 $102,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Credit Qualifications and Consumer Collections laws while effectively collaborating with teams to develop strategies for account recovery. Strong negotiation and analytical skills are essential for advising clients and executing loss mitigation processes.

Highest-signal resume keywords

Credit Qualifications KnowledgeConsumer Collections Laws KnowledgeNegotiation SkillsAnalytical SkillsCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Verbal Communication SkillsWritten Communication SkillsProblem Solving SkillsInfluence Skills

Tools & Technologies

BMO Products and Services

Industry Keywords

Delinquent AccountsHigh Risk AccountsLoss Mitigation ProcessesVendor ManagementQuality Audits

About the role

Key responsibilities & impact

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
Advises customers on payment strategies and products
Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
Ensures alignment between values and behavior that fosters diversity and inclusion
Builds interdependent teams that collaborate across functional and operating groups
Develops rapport and instills confidence with clients
Reviews and continually monitors performance of existing accounts
Executes established loss mitigation processes/procedures
Develops action plans and solutions to maximize recovery

Requirements

What you’ll need

Typically 7+ years of relevant experience
Post-secondary degree in related field of study or equivalent combination of education and experience
Knowledge of Credit Qualifications
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Negotiation skills
Verbal & written communication skills
Analytical and problem solving skills
Influence skills
Collaboration & team skills

Benefits

Comp & perks

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans