Call Center Representative

• Oversee the daily operations of assigned clients and/or business segments
• Monitor the productivity of the team and create improvement plans
• Ensure teams attain their monthly production goals
• Mentor team members with feedback and conduct performance reviews
• Achieve all Client Service Level Agreements of assigned clients

Call Center Supervisor

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Engage in a positive and professional way with customers
• Resolve issues efficiently and accurately by understanding the customer's needs
• Contribute to the growth of the business by developing and deepening new and existing relationships
• Understand the customer's needs and identify opportunities to promote products and services
• Takes ownership of customer concerns, gathering data, analyzing, and resolving complex customer issues at first contact
• Ensure due diligence is taken to support the accuracy of all customer transactions
• Engage customers/partners through a consultative approach to identify their current and future service needs
• Arrive on time and ready to receive/make customer calls as scheduled throughout the shift

Bilingual Contact Center Representative, Overnight

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Retention Sales Representative – Call Center

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Bilingual Contact Center Representative

• Communicate and connect with established and prospective CBN partners through ministering prayer
• Share information about CBN and its affiliated ministries
• Encourage financial support for CBN
• Serve in ministry activities and contribute to CBN’s Biblical mission

Contact Center Representative – Full Time & Part Time

• Services auto loan customers, dealerships, and financial institutions
• Provides quality Customer service and solutions in a fast-paced, inbound Contact Center
• Completes a broad range of financial transactions with accuracy and efficiency
• Promotes strong and lasting customer relationships by understanding needs and providing solutions

Contact Center Representative II

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center, Part Time

• receive all inbound and outbound calls for potential disability clients
• perform general office clerk duties (i.e., check email and Chat communication consistently)
• ask questions verbatim from a script to confirm eligibility for the potential client
• respect client confidentiality
• comfortable taking repetitive, back-to-back calls every work day
• flexibility to change work hours based on company needs
• performs other related duties as assigned

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality customer service and sales efficiently and professionally
• Understand customer needs and identify opportunities to grow the business
• Support customers with various inquiries through phone, written, chat or other channels
• Complete a broad range of financial transactions accurately and efficiently
• Follow bank policies and procedures reducing risk to customers and the business
• Participate fully as a collaborative member of the team
• Engage in personal performance management and ongoing development activities

Contact Center Representative – Credit Card

• Perform outbound surveys from home with respondents and accurately record their answers
• Collect and record opinions on various topics ranging from politics to customer satisfaction
• Send collected data to clients to help them make informed business decisions

Call Center Agent

• Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!
• Perform outbound surveys from home with respondents and accurately record their answers.
• The opinions you collect and record are sent to our clients to help them make more informed business decisions.
• Must be available to work within the hours of 5:00 PM – 10:00 PM EST Monday – Friday and 11:00 AM – 7:00 PM EST Saturday – Sunday.
• Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
• Minimum 4 consecutive hours per shift
• Minimum 20 hours per week

• Partner with leadership to understand current customer experience and adjust staffing to improve customer experience.
• Create and maintain schedules for Customer Service staff to ensure optimal coverage for service level goals.
• Coordinate with appropriate staff and departments to schedule training, meetings and other events into the workforce management system.
• Administer staff scheduling needs and time off requests in a fair and consistent manner.
• Monitor call center activity and make recommendations for immediate changes to ensure call center coverage meets customers' needs.
• Monitor and record all exceptions to planned schedules to provide current analysis.
• Advise Call Center Management of expected performance concerns and recommend solutions.
• Create and distribute ad hoc reports as needed to analyze trends.

Call Center Analyst, Workforce Management

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality Customer service and sales in an efficient and highly professional manner
• Create exceptional Customer experience with every client interaction
• Complete a broad range of financial transactions with accuracy and efficiency
• Support the achievement of business objectives
• Participate fully as a collaborative member of the team
• Actively participate in personal career development

Contact Center Representative II – Bilingual Spanish

• Provides the highest level of customer service patients and incoming callers via telephone
• Answer incoming calls in a friendly, courteous, professional & positive manner
• Maintain accurate records by verifying/obtaining patient demographic & insurance information
• Forward calls to appropriate practice/department for additional follow-up
• Document and enter messages into practice management system
• Promptly address inbound email inquiries and requests from patients
• Handle making outbound calls to schedule patients upon request
• Work collaboratively & courteously with all other departments to ensure a positive patient experience

Patient Call Center Coordinator

• Oversee daily Patient Access contact center operations to ensure consistent service delivery, operational coverage, productivity, schedule adherence, quality, and client satisfaction.
• Manage and support Patient Access leadership, including Patient Access Managers, Floor Managers, Team Leads, Supervisors, or other assigned operational leaders.
• Ensure leaders are effectively managing employee performance, attendance, productivity, quality, coaching, corrective action, and daily operational execution.
• Monitor real-time and historical department performance to identify staffing gaps, queue concerns, service level risks, workflow issues, and performance trends.
• Ensure Patient Access teams meet or exceed established KPIs, including service level, abandonment rate, average speed of answer, average handle time, schedule adherence, productivity, quality scores, attendance, and client-specific performance metrics.
• Partner with Workforce Management to ensure proper staffing, schedule coverage, intraday management, overtime control, VTO usage, and forecast alignment.
• Ensure operational leaders are reviewing agent activity, call volume, schedule adherence, login/logout activity, timekeeping discrepancies, and other performance indicators.
• Identify operational barriers and implement action plans to improve performance, efficiency, quality, employee accountability, and patient/customer experience.
• Maintain a strong understanding of all Patient Access workflows, including scheduling support, answering service support, call routing, client-specific scripting, escalation procedures, and documentation requirements.

Operations Director – Call Center

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Call Center Representative jobs in South Carolina

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Call Center Supervisor

Bilingual Contact Center Agent, Spanish/English

Bilingual Contact Center Representative, Overnight

Retention Sales Representative – Call Center

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Bilingual Contact Center Representative

Contact Center Representative – Full Time & Part Time

Contact Center Representative II

Patient Onboarding Associate – Call Center, Part Time

Call Center Representative

Contact Center Representative – Credit Card

Call Center Agent

Call Center Agent

Call Center Analyst, Workforce Management

Benefits Call Center Representative

Contact Center Representative II – Bilingual Spanish

Patient Call Center Coordinator

Operations Director – Call Center

Member Outreach Coordinator – Call Center