Member Outreach Coordinator – Call Center

AZA US Corporation

Member Outreach Coordinator making outbound calls regarding health plan cases. Requires attention to detail and strong communication skills for supporting member queries.

Posted 5/27/2026part-timeRemote • Florida, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicedata verificationcase management softwareMicrosoft Office Suiteoutbound callsrecord updatinginformation gatheringdata privacy regulationsattention to detailmultitasking

Soft Skills

communication skillsempathyorganizational skillsindependenceinitiativeteam collaborationdiscretionprofessionalismaccuracyfocus

Tools & Technologies

computer with cameramicrophonereliable internet connection

Certifications & Qualifications

high school diplomaassociate degreebachelor's degree

Industry Keywords

healthcareclient servicesmember interactionscase assignmentconfidential informationbilingualSpanish language incentive

About the role

Key responsibilities & impact

Make a high volume of outbound calls daily to members regarding cases received from health plans.
Collect and verify member information by phone, ensuring accuracy and completeness.
Accurately document all member interactions and update records in the system before case assignment.
Perform repetitive outreach and data verification tasks with consistency and attention to detail.
Address member questions or concerns, escalating to a Client Services Consultant as needed.
Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous experience in customer service, healthcare, or related fields is preferred.
Comfortable spending the majority of the workday making outbound phone calls.
Strong communication skills (verbal and written), with a professional and empathetic demeanor.
Proficiency in Microsoft Office Suite; experience with case management software is a plus.
Detail-oriented with strong organizational and multitasking skills.
Able to maintain accuracy and focus in a structured, process-driven environment.
Demonstrated ability to handle confidential information with discretion and professionalism.
Able to work independently, take initiative, and contribute within a team.
Bilingual (English/Spanish) skills are strongly preferred due to business needs. Spanish language incentive available for qualified applicants.
Must have a computer with a working camera and microphone, as well as a reliable home internet connection.

Benefits

Comp & perks

Paid sick time
Eligibility to enroll in the company’s 401(k) plan after three months of employment
Spanish-speaking incentive for qualified bilingual staff