AZA US Corporation

Client Services Representative

• Oversee daily workflow functions for Periscope requests and assessments
• Manage and update administrative databases to distribute information to internal and external parties
• Assist health plan partners and clients with service requests
• Provide scheduling support for evaluating therapists
• Maintain accurate record keeping of client communications
• Respond to and resolve administrative inquiries promptly
• Review and interpret medical documents, verifying information as needed
• Assist with data entry and maintain data integrity
• Identify and communicate data quality issues to staff and supervisors
• Serve as the primary point of contact for health plans and therapists
• Upload and maintain accurate records in databases
• Maintain strict patient confidentiality in compliance with HIPAA
• Perform other related duties as assigned

Client Services Specialist

Call Center Representative

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Client Services Specialist

Member Outreach Coordinator – Call Center