Contact Center Representative II – Bilingual Spanish

Contact Center Representative handling customer inquiries and promoting banking services in a supportive team environment. Delivering quality service with a focus on customer relationships and sales.

Posted 6/9/2026full-timeRemote • Florida, New Jersey, South Carolina • 🇺🇸 United StatesJunior💰 $23 - $29 per hourWebsite

About the role

Key responsibilities & impact

Promote strong and lasting Customer relationships in a Contact Center environment
Provide quality Customer service and sales in an efficient and highly professional manner
Create exceptional Customer experience with every client interaction
Complete a broad range of financial transactions with accuracy and efficiency
Support the achievement of business objectives
Participate fully as a collaborative member of the team
Actively participate in personal career development

Requirements

What you’ll need

High School diploma or GED
1+ years of related experience in Retail Customer service, banking, or Contact Center preferred
Ability to use/learn current technology and software applications related to position
Excellent interpersonal, verbal and written communication skills
Ability to work in a fast-paced, challenging work environment
Experience handling confidential information preferred
Bilingual (Spanish) proficiency is required

Benefits

Comp & perks

Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development opportunities
Reward and recognition programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial transactionscustomer servicesales

Soft Skills

interpersonal skillsverbal communicationwritten communicationcollaborationadaptability

Certifications

High School diplomaGED