Bilingual Contact Center Representative, Overnight

Contact Center Representative III engaging customers for positive experiences and resolving issues efficiently. Contributing to business growth through relationship building and customer service excellence.

Posted 7/14/2026full-timeRemote • New Jersey, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues efficiently and accurately while promoting products and services. Proficient in navigating multiple computer systems and applications to support customer interactions and transactions.

Highest-signal resume keywords

Customer Service ExperienceContact Center ExperienceSales and Service AbilityProficiency in MS OfficeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Issue ResolutionData AnalysisTransaction AccuracyConsultative ApproachProduct Knowledge

Soft Skills

Positive DemeanorListening SkillsVerbal CommunicationWritten CommunicationEnergetic Attitude

Tools & Technologies

CRM ApplicationsEmailMS OfficeTeamsInternet Navigation

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact CenterCustomer EngagementCustomer Needs AssessmentService GrowthFlexible Schedule

About the role

Key responsibilities & impact

Engage in a positive and professional way with customers
Resolve issues efficiently and accurately by understanding the customer's needs
Contribute to the growth of the business by developing and deepening new and existing relationships
Understand the customer's needs and identify opportunities to promote products and services
Takes ownership of customer concerns, gathering data, analyzing, and resolving complex customer issues at first contact
Ensure due diligence is taken to support the accuracy of all customer transactions
Engage customers/partners through a consultative approach to identify their current and future service needs
Arrive on time and ready to receive/make customer calls as scheduled throughout the shift

Requirements

What you’ll need

High School diploma or GED
2+ years of related customer service experience
1+ years of contact center experience preferred
Successfully complete contact center training
Thorough understanding of all aspects of the Contact Center service roles
Demonstrated sales and service ability including thorough knowledge of TD products and services
Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy
Positive and energetic demeanor with excellent listening, reading, and written and verbal communication skills
Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
Must be able to adhere to a flexible schedule which may include weekends, overnights, and holidays

Benefits

Comp & perks

Growth opportunities and skill development
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition