Patient Call Center Coordinator

OCLI Vision

Patient Call Center Coordinator managing patient communications for eye care services at Spectrum Vision Partners. Responsible for customer service and handling patient inquiries via phone and email communications.

Posted 6/6/2026full-timeRemote • Arizona, Connecticut, Florida, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provides the highest level of customer service patients and incoming callers via telephone
Answer incoming calls in a friendly, courteous, professional & positive manner
Maintain accurate records by verifying/obtaining patient demographic & insurance information
Forward calls to appropriate practice/department for additional follow-up
Document and enter messages into practice management system
Promptly address inbound email inquiries and requests from patients
Handle making outbound calls to schedule patients upon request
Work collaboratively & courteously with all other departments to ensure a positive patient experience

Requirements

What you’ll need

Previous customer service experience
Able to manage difficult or emotional customer situations
Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR)
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
Experience working with the public & demonstrate strong communication & customer service skills.

Benefits

Comp & perks

medical, dental and vision coverage
matching 401K
generous PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycomputerized scheduling systemsEMREHR

Soft Skills

customer servicecommunicationcollaborationproblem managementcourtesyprofessionalismpositive attitude

Certifications

high school diplomaGED