Call Center Supervisor

IonTuition

Call Center Supervisor managing remote customer service teams at IonTuition. Overseeing daily operations and ensuring compliance with service level agreements from home.

Posted 7/18/2026full-timeRemote • Florida, Illinois, Montana, South Carolina, Virginia • 🇺🇸 United StatesJunior💰 $48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client operations and team productivity, ensuring adherence to service level agreements while providing mentorship and performance feedback. Proficient in Microsoft applications to support operational efficiency and reporting.

Highest-signal resume keywords

Management ExperienceClient Service Level AgreementsTeam MentoringPerformance ReviewsMicrosoft Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ManagementClient Operations OversightProductivity MonitoringImprovement PlanningPerformance Feedback

Soft Skills

MentoringTeam Leadership

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Laws and RegulationsClient ManagementService Level Agreements

About the role

Key responsibilities & impact

Oversee the daily operations of assigned clients and/or business segments
Monitor the productivity of the team and create improvement plans
Ensure teams attain their monthly production goals
Mentor team members with feedback and conduct performance reviews
Achieve all Client Service Level Agreements of assigned clients

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent work experience
At least one year of management experience in a related field
Expert knowledge of all laws and regulations governing the industry highly preferred
Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook

Benefits

Comp & perks

Competitive benefits package including medical, dental, vision, and life insurance
401(k)
Paid Time Off
Work from home (WFH)
Company provided equipment