IonTuition

Customer Support

• Provide best-in-class customer service to students and alumni across IonTuition lines of business
• Handle inbound and outbound customer calls (most outbound)
• Use telephones, email, chat and text to communicate with customers
• Provide clear verbal and written communications to assist customers with repayment of educational obligations
• Properly utilize CRM system for technical inquiries with follow-up for customer resolution
• Update records with current demographic and contact information and accurately notate all interactions
• Follow policies and procedures regarding escalations and adhere to federal and state laws
• Attain Key Performance Indicators (KPIs) and monthly performance goals
• Complete training (first two weeks Monday–Friday 8am–5pm CST)

Customer Service Rep