Call Center Representative

• Provide knowledgeable responses to basic client questions
• Elevate more complex cases to appropriate staff as needed
• Update account history and follow up with clients
• Collaborate with team members, management and clients to resolve client inquiries
• Cross-train new resources in customer service processes

Healthcare Contact Center Agent

• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, and live chat
• Listen carefully to questions and concerns, providing clear and accurate information
• Document all interactions, feedback, and resolutions accurately in the CRM
• Collaborate effectively with team members and supervisors

Contact Center Provider Services

• Own national phone performance against OKR targets (answer rate, speed to answer)
• Manage bi-weekly phone data review cadence, partnering with Data Analyst to generate data insights
• Manage Contact Center platform administration and evaluate/implement changes to improve performance.
• Identify and resolve staffing gaps, escalation patterns, and training needs
• Partner with Regional Operation Leads on market-specific phone issues, including investigations that surface from complaints.
• Serve as point person for operational system changes impacting front desk/member services workflows (e.g., EHR rollout, new scheduling tools, navigator)
• Lead project management for assigned initiatives: timelines, stakeholder communication, training rollout
• Act as liaison between Ops, IT, and Clinical teams during implementations
• Collaborate with the Ops Analyst to document process changes and roll out training to Operations staff.

Manager, Contact Center and Systems Operations

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and service call interactions
• Providing excellent customer service during each interaction to support better patient health
• Following up with patients to ensure service satisfaction
• Escalating issues/concerns as appropriate
• Maintaining business relationships by providing prompt and accurate service
• Collaborating with team members across multiple departments to promote VIP customer service

Service Team Coordinator – Call Center

• Serve as the primary point of contact via telephone with customers
• Handle all call types and save/sell appropriate services to customers
• Achieve daily, weekly, and/or monthly sales and retention goals
• Understand the complete line-up of Vyve products and their value to the customer
• Answer inbound calls and perform at multiple task levels with computer and software applications for 8 to 10 hours per day

Retention Sales Representative – Call Center

• Perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English
• Collect and record opinions on topics from politics to customer satisfaction and beyond
• Work as part of Dynata’s Virtual Call Center team as a bilingual part-time telephone interviewer

Virtual Call Center Agent – Bilingual, Spanish/English

• Join Dynata ’s Virtual Call Center team as a bilingual part-time telephone interviewer
• Perform outbound surveys from home with respondents
• Accurately record their answers in both Spanish and English
• Collect and record opinions of respondents to help clients make informed business decisions

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Provide support via phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking

Retention Specialist – Call Center, Customer Retention & Save Calls

• Join our team as a Benefits Call Center Representative.
• Work in customer service.
• Solve complex problems and deliver solutions.
• Work collaboratively as a dependable team player.

Benefits Call Center Representative

• Assists external and internal clients with debit card, digital banking and various banking needs via telephone.
• Identifies client needs, clarifies information, troubleshoots, and research to resolve every issue and/or provide solutions related to banking needs.
• Manages outbound calls in a timely manner.
• Answers incoming calls to assist with digital banking needs, provide information about products and services, and respond to client complaints in a respectful and helpful manner.
• Participates in training programs to continuously improve product knowledge and service skills.
• Escalates client complaints or issues to management when necessary.
• Handles debit card travel alerts and increases for clients and branches.
• Processes deposit account file maintenance, requests for copies of checks and/or statements, and other requests as necessary.
• Responds to requests for stop payments, including COD interest check stop payment requests.
• Places outbound calls when needed.
• Works shift schedule and/or swing shifts, including nights and weekends.
• Completes special projects and additional duties as assigned.

Call Center Specialist – Swing Shift

• Oversee daily Patient Access contact center operations to ensure consistent service delivery, operational coverage, productivity, schedule adherence, quality, and client satisfaction.
• Manage and support Patient Access leadership, including Patient Access Managers, Floor Managers, Team Leads, Supervisors, or other assigned operational leaders.
• Ensure leaders are effectively managing employee performance, attendance, productivity, quality, coaching, corrective action, and daily operational execution.
• Monitor real-time and historical department performance to identify staffing gaps, queue concerns, service level risks, workflow issues, and performance trends.
• Ensure Patient Access teams meet or exceed established KPIs, including service level, abandonment rate, average speed of answer, average handle time, schedule adherence, productivity, quality scores, attendance, and client-specific performance metrics.
• Partner with Workforce Management to ensure proper staffing, schedule coverage, intraday management, overtime control, VTO usage, and forecast alignment.
• Ensure operational leaders are reviewing agent activity, call volume, schedule adherence, login/logout activity, timekeeping discrepancies, and other performance indicators.
• Identify operational barriers and implement action plans to improve performance, efficiency, quality, employee accountability, and patient/customer experience.
• Maintain a strong understanding of all Patient Access workflows, including scheduling support, answering service support, call routing, client-specific scripting, escalation procedures, and documentation requirements.

Operations Director – Call Center

• Offer subject matter expertise to patients and handle escalated calls
• Manage Salesforce and our message center
• Handle insurance tasks
• Set an example by meeting SLAs consistently
• Occasionally lead team huddles and meetings
• Attend on-boarding and learn about OrthoFi’s culture
• Train in our OrthoFi Software
• Complete customer service and collections specific on-boarding curriculum
• Handle all outbound and inbound communications with financially responsible parties

Bilingual Orthodontic Contact Center Representative

• Assists external and internal clients with debit card, digital banking, and various banking needs via telephone
• Identifies client needs, clarifies information, troubleshoots, and researches to resolve issues
• Manages outbound calls and answers incoming calls for assistance with digital banking needs
• Participates in training programs to improve product knowledge and service skills
• Escalates client complaints to management when necessary
• Handles debit card travel alerts and increases for clients and branches
• Processes deposit account file maintenance and requests
• Responds to requests for stop payments
• Completes special projects and additional duties as assigned

Call Center Representative jobs in Louisiana

See all jobs on JobTailor

Healthcare Contact Center Agent

Contact Center Provider Services

Manager, Contact Center and Systems Operations

Bilingual Contact Center Agent, Spanish/English

Service Team Coordinator – Call Center

Retention Sales Representative – Call Center

Virtual Call Center Agent – Bilingual, Spanish/English

Virtual Call Center Agent – Bilingual, Spanish/English

Call Center Agent – Travel Benefits

Retention Specialist – Call Center, Customer Retention & Save Calls

Benefits Call Center Representative

Call Center Specialist – Swing Shift

Operations Director – Call Center

Bilingual Orthodontic Contact Center Representative

Call Center Specialist – Swing Shift