Contact Center Provider Services

Gainwell Technologies

Customer contact role at Gainwell Technologies, managing inbound/outbound communications for exceptional service. Resolving inquiries in a healthcare-focused environment while adhering to established guidelines.

Posted 7/22/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorMid-Level💰 $27,200 - $38,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, active listening, and empathy in a healthcare environment. Proficient in multitasking and accurately documenting interactions in a CRM system.

Highest-signal resume keywords

Customer Service ExperienceHealthcare KnowledgeCRM DocumentationOrganizational SkillsEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningEmpathyMultitasking

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCustomer Service

About the role

Key responsibilities & impact

Engage promptly and professionally with providers and members through inbound/outbound calls, emails, and live chat
Listen carefully to questions and concerns, providing clear and accurate information
Document all interactions, feedback, and resolutions accurately in the CRM
Collaborate effectively with team members and supervisors

Requirements

What you’ll need

High school diploma/GED required
1–2 years of experience in customer service, preferably healthcare
strong organizational and communication skills
ability to actively listen and show empathy
ability to multitask and navigate multiple systems simultaneously

Benefits

Comp & perks

generous, flexible vacation policy
401(k) employer match
comprehensive health benefits
educational assistance
leadership and technical development academies