Service Team Coordinator – Call Center

ChenMed

Service Team Coordinator responsible for inbound and outbound calls related to patient services. Ensuring excellent customer service and collaboration with healthcare teams in a remote capacity.

Posted 7/11/2026full-timeRemote • Florida, Louisiana, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in handling inbound and outbound calls, ensuring patient satisfaction and effective communication. Proficient in using web-based customer relationship management systems and adhering to KPIs in a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealthcare Setting ExperienceWeb-Based CRM SystemsBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall HandlingPatient SchedulingKPI AdherenceService Call Interactions

Soft Skills

Excellent CommunicationProblem SolvingCollaborationRelationship Management

Tools & Technologies

Web-Based CRM Systems

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

HealthcarePatient SatisfactionCustomer InteractionService Satisfaction

About the role

Key responsibilities & impact

Responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and service call interactions
Providing excellent customer service during each interaction to support better patient health
Following up with patients to ensure service satisfaction
Escalating issues/concerns as appropriate
Maintaining business relationships by providing prompt and accurate service
Collaborating with team members across multiple departments to promote VIP customer service

Requirements

What you’ll need

High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment
Experience with adhering to KPIs or Metrics in a call center environment
A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred
Experience with web-based customer relationship management systems
Spoken and written fluency in English; Spanish bilingual a plus

Benefits

Comp & perks

Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Bonuses