ChenMed

Growth Marketing

• Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments.
• Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle.
• Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE.
• Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience.
• Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition.
• Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions.
• Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards.

Growth Consultant

Manager

• Provide in-house, at facility, and telephonic visits to high-risk patients
• Perform home visits for field nursing interventions
• Conduct assessments and develop comprehensive care plans
• Coordinate multidisciplinary team meetings
• Assist patients with access to community resources

RN Case Manager

• Provides immediate assistance to Growth Consultants (Virtual) during calls
• Serves as primary resource for troubleshooting technical issues, system problems, and workflow clarifications
• Maintains current knowledge of all campaign workflows, policies, and procedures
• Updates and maintains team resources, quick reference guides, and process documentation
• Assists with scheduling, system access issues, and general administrative needs
• Reviews and validates complex member cases when requested by leadership

Growth Consultant

RN Case Manager

Lead, Growth Consultant