ChenMed

Procurement

Team Lead, Physician Talent Sourcing

Call Center Representative

• Supervises inbound and outbound Solution Center team members to assure they are delivering exceptional customer service and achieving departmental quality, compliance and productivity standards
• Monitors inbound/outbound calls to assist and advise team members regarding escalations, requests for assistance and other situations that may require additional guidance or expertise
• Utilizes call center technology to track performance and convert raw data to quantifiable reports
• Analyzes data and distributes reports to show efficiency and opportunities
• Leads team members to better performance and improved service quality outcomes through supervision of activities and performance metrics
• Trains, coaches and educates team members on departmental processes, procedures and practices
• Ensures completion of onboarding activities for Solution Center team members in accordance with the onboarding checklist
• Collaborates on continuous improvement of processes, training, etc. to best meet the changing environment
• Performs other duties as assigned and modified at manager’s discretion

Team Lead, Physician Talent Sourcing

Supervisor, Solution Center Operations, Call Center, Weekends