ChenMed

Call Center Representative

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
• Responds to patient inquiries based on the ChenMed core model for care.
• Escalates issues/concerns as appropriate.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
• Performs other duties as assigned and modified at manager’s discretion.

Service Team Coordinator, Inbound Call Center Agent – Healthcare

Recruitment

• Overseeing the recruiting and vetting process for new clinical candidates
• Focusing on the VIP customer experience
• Executing full lifecycle recruiting including developing search, sourcing, and interview strategies
• Connecting with qualified candidates and evaluating credentials
• Driving effective talent strategy to support the business
• Collaborating with Clinical Leaders to design and execute integrated Physician talent strategies
• Utilizing research and competitive intelligence to attract and assess highly skilled professionals
• Building relationships with clinical leaders

Physician Recruitment Specialist

Account Executive

• Generate sales leads and memberships by nurturing relationships with senior citizens and local partners
• Arrange, design and orchestrate sales events
• Develop techniques to keep senior participation and satisfaction high
• Communicate the ChenMed/JenCare value proposition at community events
• Manage vendors related to event planning and negotiate contracts
• Ensure timely patient assignment to ChenMed/JenCare Medical Centers
• Utilize CRM tool to document interactions with clients
• Recover dormant customers via sales tools and marketing campaigns
• Build trusting relationships with brokers, insurance agents and senior community

Service Team Coordinator, Inbound Call Center Agent – Healthcare

Physician Recruitment Specialist

Outside Healthcare Sales Representative