Call Center Specialist – Swing Shift

Gulf Coast Bank and Trust Company

Call Center Specialist assisting clients with debit card and digital banking needs via phone at Gulf Coast Bank & Trust. Requires swing shift availability and strong client service skills.

Posted 6/12/2026full-timeNew Orleans • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assists external and internal clients with debit card, digital banking and various banking needs via telephone.
Identifies client needs, clarifies information, troubleshoots, and research to resolve every issue and/or provide solutions related to banking needs.
Manages outbound calls in a timely manner.
Answers incoming calls to assist with digital banking needs, provide information about products and services, and respond to client complaints in a respectful and helpful manner.
Participates in training programs to continuously improve product knowledge and service skills.
Escalates client complaints or issues to management when necessary.
Handles debit card travel alerts and increases for clients and branches.
Processes deposit account file maintenance, requests for copies of checks and/or statements, and other requests as necessary.
Responds to requests for stop payments, including COD interest check stop payment requests.
Places outbound calls when needed.
Works shift schedule and/or swing shifts, including nights and weekends.
Completes special projects and additional duties as assigned.

Requirements

What you’ll need

Experience working in Client Service Call Centers or Client Services Industry.
Positive and customer-focused mindset with strong verbal and written communication skills.
Exceptional time management skills with the ability to work independently.
Punctual, reliable, and detail oriented.
Computer and mobile device proficiency.
Strong listening and problem-solving abilities.
Persistent enthusiasm when interacting with clients.
Must have a reliable internet service at residence to work from home when needed.
Ability to work well under pressure and maintain self-control during stressful situations.
Bi-lingual, (Spanish) preferred.

Benefits

Comp & perks

Evening/night and weekend availability.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-focused mindsetverbal communication skillswritten communication skillstime management skillsdetail orientedlistening abilitiesproblem-solving abilitiesenthusiasmability to work under pressureself-control