Bilingual Orthodontic Contact Center Representative

OrthoFi

Bilingual Orthodontic Representative responsible for patient interactions and escalated calls in the US. Managing Salesforce tasks and insurance inquiries with opportunities for career growth.

Posted 6/5/2026full-timeRemote • Alabama, Arizona, Colorado, Florida, Louisiana, Montana, North Carolina, Ohio, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Offer subject matter expertise to patients and handle escalated calls
Manage Salesforce and our message center
Handle insurance tasks
Set an example by meeting SLAs consistently
Occasionally lead team huddles and meetings
Attend on-boarding and learn about OrthoFi’s culture
Train in our OrthoFi Software
Complete customer service and collections specific on-boarding curriculum
Handle all outbound and inbound communications with financially responsible parties

Requirements

What you’ll need

3+ years of Orthodontic/Dental industry experience; specifically with insurance
Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires
Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams
Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems
Maintain a professional demeanor in all situations and settings
Adapt to change quickly while multitasking and navigating multiple systems
Have strong judgment and decision making abilities with excellent organizational skills.

Benefits

Comp & perks

Full medical, dental, and vision benefits
Flexible PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 2% after 90 days of employment
Supportive culture with one-of-a-kind growth opportunities
Option to work from home or in the office
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Company and team outings
Peer-to-peer recognition program
Vendor discounts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsactive listeningempathycompassionproblem solvingorganizational skillsjudgmentdecision makingmultitaskingprofessional demeanor