Healthcare Contact Center Agent

Gainwell Technologies

Healthcare Contact Center Agent helping clients improve health and well-being through technology. Collaborating with teams to resolve inquiries and enhance service delivery.

Posted 7/23/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in using help desk software and Microsoft Office applications to manage client inquiries and account histories.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsWritten CommunicationOral CommunicationHelp Desk Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceHelp Desk SoftwareMicrosoft Office Applications

Soft Skills

Problem-SolvingTeam CollaborationCommunication

Industry Keywords

Client InquiriesAccount HistoryCross-Training

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions
Elevate more complex cases to appropriate staff as needed
Update account history and follow up with clients
Collaborate with team members, management and clients to resolve client inquiries
Cross-train new resources in customer service processes

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills
Strong customer service skills with an emphasis on written and oral communication
Ability to understand your role on a team and identify the correct stakeholders to consult

Benefits

Comp & perks

Comprehensive health benefits
Flexible vacation policy
401(k) employer match
Educational assistance
Leadership and technical development academies