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Call Center Specialist – Swing Shift
Gulf Coast Bank and Trust CompanyCall Center Specialist primarily handling client inquiries for Gulf Coast Bank & Trust Company. Managing various banking needs via telephone, with a focus on digital banking support.
About the role
Key responsibilities & impact- Assists external and internal clients with debit card, digital banking, and various banking needs via telephone
- Identifies client needs, clarifies information, troubleshoots, and researches to resolve issues
- Manages outbound calls and answers incoming calls for assistance with digital banking needs
- Participates in training programs to improve product knowledge and service skills
- Escalates client complaints to management when necessary
- Handles debit card travel alerts and increases for clients and branches
- Processes deposit account file maintenance and requests
- Responds to requests for stop payments
- Completes special projects and additional duties as assigned
Requirements
What you’ll need- Experience working in Client Service Call Centers or Client Services Industry
- Positive and customer-focused mindset with strong verbal and written communication skills
- Exceptional time management skills with the ability to work independently
- Punctual, reliable, and detail oriented
- Computer and mobile device proficiency
- Strong listening and problem-solving abilities
- Persistent enthusiasm when interacting with clients
- Must have a reliable internet service at residence
Benefits
Comp & perks- Evening/night and weekend availability
- Hybrid Remote position (mostly remote)
- Opportunities for training and skill improvement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-focused mindsetverbal communication skillswritten communication skillstime management skillsdetail orientedlistening abilitiesproblem-solving abilitiesenthusiasmindependent work