Call Center Representative

• Contact partner restaurants that have experienced a recent decline in activity to re-engage them on the app, helping generate new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup, and any other necessary measures to increase their visibility on the platform.
• Propose affordable promotional investments.
• Manage and overcome leads' objections to close sales.

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

• Handle customer interactions via voice and Microsoft Teams
• Guide customers in using company systems and the corporate app
• Explain features, processes, workflows and operational requirements
• Assist with sending documentation and clarifying rules of use
• Address inquiries related to sensitive shipments (high volume or high value)
• Follow safety regulations applicable to the transportation and logistics sector
• Record interactions, referrals and relevant information in the system
• Escalate requests according to the established service flow

Level 1 Customer Service Representative – Consultative Support (SAC)

• Handle customer interactions focused on retaining subscribers who intend to cancel;
• Provide customer support across multiple channels such as phone, WhatsApp, email, and chat.

Customer Service and Retention Specialist – Call Center

• Realizar entrevistas telefônicas para pesquisas eleitorais
• Utilizar um discador automático
• Trabalhar em um projeto com um cliente com mais de 40 anos de experiência
• Atuar como Pesquisador(a) CATI

Operador(a) de Call Center – Pesquisas Eleitorais

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Call Center Agent, Full-Time

• Turn incoming calls and online leads into confirmed self-storage rentals
• Guide customers through unit options and pricing, matching needs with solutions
• Upsell when appropriate to boost revenue and occupancy
• Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
• Log customer interactions in the CRM with accuracy and timeliness
• Hit key performance targets: conversions, follow-ups, and call volumes
• Collaborate in team huddles and training sessions to stay sharp
• Provide top-tier, on-brand customer service every time

Call Center Sales Agent, Warm Leads

• Conduct monitoring of Contact Center interactions, ensuring quality in issue resolution
• Analyze customer complaints and compliments
• Monitor the performance of internal tools and provide operational support in cases of system outages
• Ensure validation of employees' system access and notify support areas in case of inconsistencies
• Develop materials and deliver training for new hire groups or refresher courses as needed
• Update reports with activities performed during the month and measure individual productivity using internal controls
• Update the InfoCenter according to requests from Contact Center managers to keep information current.

Junior Contact Center Analyst – Monitoring

• Handle customer service and negotiations via phone and WhatsApp (outbound and inbound);
• Review and manage leads and prospect for new customers;
• Register new subscriptions and apply benefits and discounts in the system;
• Use Excel to update and organize commercial/sales information.

Sales Operator – Call Center

• Atuar no atendimento ao cliente de forma empática e cuidadosa, por meio de chat e voz, oferecendo suporte e esclarecendo dúvidas de clientes B2B (empresas)
• Garantir uma experiência positiva em serviços de tecnologia voltados à área da saúde

Atendente a Clientes – Call Center

• Engage pharmacies, supermarkets, and other merchants to activate discount plans
• Offer campaigns, discount coupons, and set up menus—anything necessary to increase their visibility on the platform
• Propose affordable promotional investments
• Manage and overcome leads' objections to close sales.

Outbound Customer Service Agent – Benefits Activation

• Conduct telephone interviews for electoral surveys
• Use an automated dialer

Call Center Operator – Electoral Surveys, CATI

• Handle customer interactions via voice calls and Microsoft Teams;
• Guide customers on using company systems and the corporate app;
• Explain features, processes, workflows and operational requirements;
• Assist with sending documentation and understanding usage rules;
• Address inquiries related to sensitive shipments (high volume or high value);
• Comply with safety standards applied in the transportation and logistics sector;
• Record interactions, referrals and information in the system;
• Escalate requests according to the defined support/escalation process.

Level 1 Customer Service Agent – Consultative Customer Support

• Lead advanced data analyses and develop strategic and executive dashboards;
• Perform statistical modeling for demand forecasting, staffing and operational simulations;
• Create and publish staffing schedules/rosters;
• Monitor operations in real time and implement actions to improve Service Level;
• Workforce capacity planning and shift sizing;
• Short-, medium- and long-term forecasting;
• Schedule vacations, days off, holidays and training for contact center teams;
• Plan contact center layout and agent positioning (PA);
• Perform testing and daily management of the IVR system;
• Identify opportunities for continuous improvement in processes, systems and performance indicators;
• Ensure governance and consistency of operational data;
• Support and mentor more junior analysts and serve as the technical reference for the area;
• Actively participate in multidisciplinary projects and develop action plans with management;
• Collaborate with other departments to evolve monitoring and reporting solutions.

Senior Planning, MIS & Controls Analyst – Contact Center

• Formarás parte de un equipo dinámico, enfocado en la gestión de llamadas entrantes

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