Call Center Representative

• Provide support to schools: Respond to requests and inquiries from school units via WhatsApp, online chat, and the ticketing system.
• Email management: Monitor and route requests coming from other departments and units in an organized manner.
• Focus on quality and efficiency: Track daily productivity targets and customer satisfaction levels.
• Continuous improvement: Report atypical or out-of-standard cases for group discussion and alignment.
• Team alignment: Actively participate in weekly team meetings.

Enrollment Agent – School Unit Support

• Assist government agencies with registration and publication of opportunities.
• Update client records.
• Clarify clients' questions about services.
• Register new clients.
• Assist with maintaining and updating the client database.
• Provide customer support via email, phone and WhatsApp regarding procedures and process information.

Intern – Operations Center, Government Agency Relations

• Assist students with registration and the promotion of opportunities.
• Update student records;
• Direct students to the Portal pages according to the services requested;
• Clarify students' questions about products and services;
• Assist in maintaining the database (client/student registrations);
• Provide support via email, phone and WhatsApp to students with information about procedures.

Intern – Operations Center, Student Services

• Lead a remote (home-office) customer service (SAC) team supporting various Home products.
• Responsible for managing and monitoring employee performance using KPI/indicator reports.
• Provide feedback and develop action plans for team development.
• Supervise inbound customer service teams.

Call Center Operations Supervisor

• You will work as an independent sales representative, representing Wise Educação
• Prospect new clients, respond to and engage contacts, and convert them into sales

Call Center Sales Agent

• Contactar a clientes Claro para ofrecer la renovación de equipos móviles y la mejora de sus servicios hogar (Upgrade Fija), brindando promociones y beneficios exclusivos.

Asesor de Ventas, Renovaciones

• Handle customer interactions via voice and Microsoft Teams;
• Guide customers in using company systems and the corporate app;
• Explain features, processes, workflows, and operational requirements;
• Assist with sending documentation and understanding usage rules;
• Address inquiries related to sensitive shipments (high volume or high value);
• Adhere to safety and security protocols applicable to the transportation and logistics sector;
• Log interactions, referrals, and information in the system;
• Escalate issues according to the established support workflow.

Customer Support Agent (Level III) – Onboarding

• Assist students, companies and educational institutions with registration and promotion of opportunities.
• Update client records.
• Direct visitors to the appropriate pages of the Portal according to the services requested.
• Clarify customers' questions about products and services.
• Handle customer inquiries and register new clients.
• Assist in maintaining the database (client registrations).
• Provide customer support via email, phone and WhatsApp regarding process information.

Intern – Operations Center, Student Support

• Assist students, companies and educational institutions with registration and the promotion of opportunities.
• Update client records;
• Enter internship program data, keeping the database up to date;
• Direct clients to the relevant Portal pages according to requested services;
• Answer clients' questions about products and services;
• Provide customer service and register new clients;
• Assist in maintaining the database (client registrations);
• Conduct technical product promotion;
• Provide customer support via email, phone and WhatsApp for process-related inquiries.

Intern – Operations Center, Corporate Client Service

• Assist students, companies, and educational institutions with registration and promotion of opportunities.
• Update client records;
• Direct those served to the Portal pages according to the services requested;
• Clarify clients' questions about products and services;
• Handle inquiries and register new clients;
• Assist with maintaining the database (client registration);
• Provide support to clients via e-mail, phone, and WhatsApp with information about processes.

• You will be responsible for entering data into systems and platforms, ensuring that all product/registration information is accurate and aligned with our client's guidelines.
• Proactively identify and resolve issues related to product descriptions.

Customer Service Agent, Product Registration

• Handle internal and external inquiries and incidents via official contact channels;
• Log and track requests, questions, and incidents;
• Provide Level 1 support, assisting with access, permissions, and authentication issues;
• Escalate issues when necessary and follow up on their resolution;
• Contribute to documentation and improvement of support processes;
• Identify business opportunities and refer them to the commercial team;
• Collaborate with other departments to ensure the customer's voice is considered in solution development;
• Study to obtain necessary certifications, demonstrating commitment to continuous development.

Customer Service Intern

• Assist students, companies, and educational institutions with registration and promotion of opportunities.
• Update client records;
• Enter internship program data, keeping the database up to date;
• Direct users to the relevant pages on the Portal according to the services requested;
• Clarify clients' questions about products and services;
• Provide customer service and register new clients;
• Assist in maintaining the database (client registration);
• Conduct technical promotion of products;
• Respond to client inquiries about processes via email, phone, and WhatsApp.

Intern – Operations Center, Support for Public Agency Service Desks

• 40-hour workweek
• Hybrid model (office located in Mata da Praia, Vitória)

Customer Service Agent, Chat

• Administer survey questionnaires by phone
• Conduct interviews with individuals and businesses
• Accurately record responses in the systems used
• Ensure the quality and reliability of collected information
• Follow the scripts and procedures defined for each survey
• Contribute to meeting project targets and deadlines

Call Center Interviewer

• Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and execute data entry and processing requests of basic to difficult complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority, system access, and terminations.
• Provides excellent customer service by ensuring that their needs are met. Pulls work items from a queue and prioritizes based on established service levels.
• Ensures compliance with department and company procedures, standards and applicable regulations by utilizing documented procedures.
• Follow up as needed with the appropriate person(s) to gather missing information and resolve problems.
• Advises customers via the appropriate media when requests have been completed.
• Updates processing systems and other tools to reflect work activity and communication with customers. Supports large accounts and network requests.
• This sometimes includes contacting accounts to better understand requests and conducting meetings to clarify processes or procedures or better understand pain points.
• Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience.
• Identifies and reports system defects. Limited support system testing for transactions of basic to difficult complexity as assigned. Limited support for handling inbound calls.
• Complete requests within department service and quality standards.
• Complete expected volume of requests to meet established efficiency expectations.

Junior Agency Contract – Contact Center

• Support managers in developing and controlling the budgets for their areas;
• Compile information from departments and prepare the company's annual budget;
• Perform financial analyses (forecasting, budgeting, etc.);
• Prepare the monthly managerial Statement of Income (DRE), ensuring the reliability of reported figures;
• Ensure that all financial and economic transactions are properly recorded by accounting period, nature, and profit centers, in line with budgeted amounts and organizational targets, and produce performance reports to support decision-making;
• Ensure the Planned vs. Actual budget control is performed with clarity and ease of interpretation;
• Monitor monthly/quarterly key performance indicators (KPIs / BSC);
• Collect, organize, analyze, share, and monitor data using BI tools to generate insights that support effective business management.

Planning Analyst – Call Center

• Handle customer service and commercial negotiations with customers by phone and WhatsApp, on both outbound and inbound contacts;
• Manage leads and carry out prospecting activities, identifying opportunities for new business;
• Register subscriptions, applying benefits, campaigns and discounts in accordance with company policies;
• Update, control and organize commercial information in internal systems and Excel spreadsheets, ensuring data quality and reliability.

Call Center Sales Representative

• Contact partner restaurants that have experienced a recent decline in activity to re-engage them on the app, helping generate new orders and boost their sales.
• Offer campaigns, discount coupons, menu setup, and any other necessary measures to increase their visibility on the platform.
• Propose affordable promotional investments.
• Manage and overcome leads' objections to close sales.

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

• Handle customer interactions via voice and Microsoft Teams
• Guide customers in using company systems and the corporate app
• Explain features, processes, workflows and operational requirements
• Assist with sending documentation and clarifying rules of use
• Address inquiries related to sensitive shipments (high volume or high value)
• Follow safety regulations applicable to the transportation and logistics sector
• Record interactions, referrals and relevant information in the system
• Escalate requests according to the established service flow

Call Center Representative jobs in Brazil

See all jobs on JobTailor

Enrollment Agent – School Unit Support

Intern – Operations Center, Government Agency Relations

Intern – Operations Center, Student Services

Call Center Operations Supervisor

Call Center Sales Agent

Asesor de Ventas, Renovaciones

Customer Support Agent (Level III) – Onboarding

Intern – Operations Center, Student Support

Intern – Operations Center, Corporate Client Service

Intern – Operations Center, Student Services

Customer Service Agent, Product Registration

Customer Service Intern

Intern – Operations Center, Support for Public Agency Service Desks

Customer Service Agent, Chat

Call Center Interviewer

Junior Agency Contract – Contact Center

Planning Analyst – Call Center

Call Center Sales Representative

Outbound Engagement Customer Service Agent – Benefits Activation – Delivery App

Level 1 Customer Service Representative – Consultative Support (SAC)