Customer Service Intern

BHS

Intern at BHS providing customer support and managing internal and external communication. Assisting with technology-related issues and process improvements in a friendly environment.

Posted 7/3/2026internshipRemote • 🇧🇷 BrazilEntry LevelWebsite

About the role

Key responsibilities & impact

Handle internal and external inquiries and incidents via official contact channels;
Log and track requests, questions, and incidents;
Provide Level 1 support, assisting with access, permissions, and authentication issues;
Escalate issues when necessary and follow up on their resolution;
Contribute to documentation and improvement of support processes;
Identify business opportunities and refer them to the commercial team;
Collaborate with other departments to ensure the customer's voice is considered in solution development;
Study to obtain necessary certifications, demonstrating commitment to continuous development.

Requirements

What you’ll need

Currently enrolled in a university degree in IT or a related field;
Basic computer skills and/or familiarity with Microsoft 365;
Be proactive, have a sense of urgency, and be highly dedicated to handling a high volume of requests;
Ability to quickly learn new technologies.
Knowledge of Microsoft 365;
Experience in customer service or technical support;
Familiarity with CRM systems or ticketing tools;
Microsoft courses and/or certifications.

Benefits

Comp & perks

Health and dental insurance;
Meal/food allowance loaded onto a Flash card;
Home office allowance;
Gympass / Wellhub;
Life insurance;
Extended maternity and paternity leave;
Partnerships and discounts in education, health, and leisure (universities, language schools, gyms, health clinics...);
A culture of continuous feedback, including: semiannual feedback sessions, 1:1 meetings, Individual Development Plans (PDP), and BHS Experience.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Basic Computer SkillsAccess ManagementPermissions ManagementAuthentication Issues ResolutionIncident Tracking

Soft Skills

ProactiveSense of UrgencyHighly DedicatedQuick Learner

Certifications

Microsoft CoursesMicrosoft Certifications