Customer Service Intern

BHS

Intern at BHS providing customer support and managing internal and external communication. Assisting with technology-related issues and process improvements in a friendly environment.

Posted 7/3/2026internshipRemote • 🇧🇷 BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing Level 1 support, managing inquiries, and utilizing Microsoft 365. Committed to continuous development through relevant certifications and collaboration with cross-functional teams to enhance customer solutions.

Highest-signal resume keywords

Level 1 SupportMicrosoft 365Customer Service ExperienceCRM Systems FamiliarityTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsAccess ManagementPermissions ManagementAuthentication Issues ResolutionIncident Tracking

Soft Skills

ProactiveSense of UrgencyHighly DedicatedQuick Learner

Tools & Technologies

Ticketing ToolsCRM Systems

Certifications & Qualifications

Microsoft CoursesMicrosoft Certifications

Industry Keywords

Support Processes ImprovementCustomer Voice ConsiderationBusiness Opportunities Identification

About the role

Key responsibilities & impact

Handle internal and external inquiries and incidents via official contact channels;
Log and track requests, questions, and incidents;
Provide Level 1 support, assisting with access, permissions, and authentication issues;
Escalate issues when necessary and follow up on their resolution;
Contribute to documentation and improvement of support processes;
Identify business opportunities and refer them to the commercial team;
Collaborate with other departments to ensure the customer's voice is considered in solution development;
Study to obtain necessary certifications, demonstrating commitment to continuous development.

Requirements

What you’ll need

Currently enrolled in a university degree in IT or a related field;
Basic computer skills and/or familiarity with Microsoft 365;
Be proactive, have a sense of urgency, and be highly dedicated to handling a high volume of requests;
Ability to quickly learn new technologies.
Knowledge of Microsoft 365;
Experience in customer service or technical support;
Familiarity with CRM systems or ticketing tools;
Microsoft courses and/or certifications.

Benefits

Comp & perks

Health and dental insurance;
Meal/food allowance loaded onto a Flash card;
Home office allowance;
Gympass / Wellhub;
Life insurance;
Extended maternity and paternity leave;
Partnerships and discounts in education, health, and leisure (universities, language schools, gyms, health clinics...);
A culture of continuous feedback, including: semiannual feedback sessions, 1:1 meetings, Individual Development Plans (PDP), and BHS Experience.