Call Center Representative

• Handle internal and external inquiries and incidents via official contact channels;
• Log and track requests, questions, and incidents;
• Provide Level 1 support, assisting with access, permissions, and authentication issues;
• Escalate issues when necessary and follow up on their resolution;
• Contribute to documentation and improvement of support processes;
• Identify business opportunities and refer them to the commercial team;
• Collaborate with other departments to ensure the customer's voice is considered in solution development;
• Study to obtain necessary certifications, demonstrating commitment to continuous development.

Customer Service Intern

QA Engineer

• **💪 ****Suas atividades serão:**
• **· **Planejar, projetar e executar testes manuais e automatizados;
• **· **Garantir a qualidade das entregas por meio de testes funcionais, regressivos, de desempenho e segurança;
• **· **Desenvolver e manter automações de testes;
• **· **Participar ativamente de cerimônias ágeis (Scrum);
• **· **Identificar, documentar e acompanhar defeitos;
• **· **Colaborar com times multidisciplinares (devs, produto e stakeholders);
• **· **Apoiar e mentorar profissionais de QA menos experientes;
• **· **Contribuir para evolução de processos e boas práticas de qualidade.

Analista de Testes Sênior

Full-stack Engineer

• Desenvolver sistemas web utilizando C# .Net e Angular.

Pessoa Desenvolvedora Fullstack Sênior

• Plan, create, and execute test scenarios and test cases (manual and automated);
• Perform functional, integration, regression, and performance testing;
• Validate APIs and services;
• Ensure the quality of deliveries in web environments and integrations;
• Report and track defects, ensuring they are resolved before release;
• Collaborate with development and product teams using agile methodologies;
• Monitor the development process and report opportunities for improvement in the workflow.

BHS

Customer Service Intern

Analista de Testes Sênior

Pessoa Desenvolvedora Fullstack Sênior

Mid-level Test Analyst