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Enrollment Agent – School Unit Support
Grupo Salta EducaçãoSupport agent assisting educational institutions via digital channels in Rio de Janeiro. Engaging with students and ensuring efficient communication.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal communication skills while effectively managing multiple channels and systems to provide exceptional customer service. Proficient in Excel for organizing data and experienced in school financial routines to support internal operations.
Highest-signal resume keywords
Customer Service ExperienceStrong Written CommunicationStrong Verbal CommunicationFunctional Proficiency In ExcelExperience With School Financial Routines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Excel ProficiencyCustomer ServiceHelpdesk SupportData OrganizationTicketing System Management
Soft Skills
Effective CommunicationTeam CollaborationProblem-SolvingAdaptabilityAttention To Detail
Tools & Technologies
WhatsAppOnline ChatTicketing System
Industry Keywords
School Financial RoutinesCustomer SatisfactionProductivity TrackingInternal Support
About the role
Key responsibilities & impact- Provide support to schools: Respond to requests and inquiries from school units via WhatsApp, online chat, and the ticketing system.
- Email management: Monitor and route requests coming from other departments and units in an organized manner.
- Focus on quality and efficiency: Track daily productivity targets and customer satisfaction levels.
- Continuous improvement: Report atypical or out-of-standard cases for group discussion and alignment.
- Team alignment: Actively participate in weekly team meetings.
Requirements
What you’ll need- High school diploma (completed).
- Strong written and verbal communication (clarity, good grammar, and a humanized tone).
- Ability to quickly handle multiple channels and systems.
- Functional proficiency in Excel (organizing spreadsheets and data).
- Previous experience in customer service or internal support (Helpdesk/Customer Success).
- Experience with school financial routines (basic knowledge of calculating scholarships, discounts, fines, etc.).
Benefits
Comp & perks- Meal allowance or food voucher (you choose how to split it).
- Transportation allowance.
- Work-from-home allowance.
- Profit-sharing (PLR).
- Casual dress code.
- Birthday day off during your birthday month so the date is celebrated.
- Salta Learning Environment: Free courses on leadership and communication to help advance your career!
- Salta +Benefits partnerships: T.T Burger, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, BodyTech, Budda Spa, among many others!