Business Operations

• You'll sit on our central BizOps & Analytics team but you’ll be embedded in one of Jerry's core product or business areas — growth, product, AI and automation, strategic partnerships — and own the analytical function for that business unit end-to-end.
• Define the right problems: Before any analysis, understand what business question it's answering and what decision it will inform. Push back if the question is flawed.
• Data and insights: Define metrics, build reports, run analyses, design experiments, and surface data insights that move your team's key metrics.
• Drive outcomes: Bring recommendations to your counterparts in product, growth, finance or operations, tell them what's happening and why, and what next steps should be.

Manager, BizOps – Analytics

• Engage key stakeholders across various levels of the organization to understand improvement targets
• Conduct market analysis to evaluate the current landscape
• Define capabilities required to achieve business outcomes
• Prioritize investments and initiatives
• Develop and manage the Digital Capability Roadmap for supported areas
• Manage the lifecycle of initiatives from inception through Agile execution and delivery
• Lead the creation of Lean Business Cases

Senior Manager, Business Systems & Transformation

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Take one of our target verticals from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps & Growth – New Products

• Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions.
• Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Senior Manager, BizOps – Strategy, New Products

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
• Manages the compilation, analysis and reporting of COSA data
• Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
• Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
• Directs quality work efforts, team assignments and problem resolution
• Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
• Fosters proactive communication between business processes and analytics team to improve analytics delivery
• Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Lead Business Operations Analyst – Claims Workforce Analytics

• Provide oversight of actions related to operations, risk, and portfolio/financial management
• Ensure consistent follow through
• Build and maintain operational rhythms, including regular meetings, reporting, and performance metrics to ensure alignment and accountability across teams
• Prepare materials for executive meetings, including presentations, reports, and strategic documents
• Manage stakeholder relationships across the organization, ensuring effective communication and alignment on strategic priorities
• Foster a culture of collaboration and continuous improvement, encouraging team members to share ideas and best practices
• Demonstrate versatility and resilience in navigating challenges and adapting to changing business needs
• Demonstrate extremely high levels of attention to detail
• Produce high quality deliverables with minimal rework
• Respond well to fast-paced, feedback-rich environments

Lead Business Operations Project Management Specialist

• Identify root causes of complex business and process issues
• Analyze current processes and design improved future-state solutions
• Lead process improvement and reengineering initiatives (including DMAIC projects)
• Recommend solutions that improve efficiency, quality, and speed
• Partner with finance stakeholders to understand needs and deliver results
• Create clear documentation, dashboards, and performance metrics
• Communicate insights clearly to all levels, including senior leaders
• Manage multiple projects and shifting priorities in a matrixed environment
• Build strong relationships and influence without direct authority

Business Process Engineer – Finance Transformation

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

• Operations and supply chain leader with 8+ years of experience driving enterprise transformation in complex, matrixed organizations.
• Proven ability to translate strategy into scalable initiatives that improve performance, efficiency, and cross-functional alignment.
• Strong executive presence with experience influencing without authority and delivering measurable business impact.
• Data-driven leader with financial acumen, skilled at prioritizing investments, mitigating risk, and executing under tight timelines.
• Translate corporate strategy into actionable, multi-year roadmaps across Business Units
• Partner with T&E BUs and Commercial Leadership on sales enablement, NPI, M&A, and digital initiatives
• Drive improvements in service, inventory, and operational readiness
• Communicate strategic priorities and align stakeholders
• Identify risks, dependencies, and mitigation plans
• Support due diligence efforts as needed
• Lead KPI reviews and drive performance improvements
• Prioritize initiatives based on ROI, effort, and impact
• Partner with field and branch networks to execute roadmaps
• Support inventory strategy (par levels, lifecycle, obsolescence)
• Build and maintain processes, including SAP documentation
• Align priorities across Functions, Regions, and Business Units
• Influence without authority to accelerate execution and remove barriers
• Link operational initiatives to P&L impact
• Evaluate ROI of supply chain investments
• Identify and mitigate enterprise risks
• Present strategy and performance updates to leadership
• Drive alignment across cross-functional stakeholders
• Foster accountability and operational excellence

Business Process Owner, Upstream

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner Lead – Bank

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy
• Ensures alignment with customer and appropriate roadmap(s)
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation
• Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
• Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Lead

• Assist in the development and integration of programs, plans, strategies, and processes to achieve business objectives within GREF
• Collaborate, coordinate, and analyze data to validate results and ensure alignment between facilities and business priorities
• Coordinate commitments and communications with internal and external stakeholders to support strategic initiatives
• Identify risks and opportunities, developing mitigation plans to address potential challenges
• Engage with leadership to obtain approvals and provide updates on project status and key initiatives
• Collect, organize, and manage data in accordance with established processes to maintain visibility on program status, commitments, and compliance
• Ensure timely follow-up and resolution of issues impacting facilities operations
• Build and maintain strong relationships with customers, stakeholders, peers, and partners to foster collaboration and support business goals
• Support emergent program requirements and ongoing business management activities
• Leverage knowledge of facilities and business operations to solve problems and coordinate cross-functional efforts

Business Operations Specialist – Experienced/Senior

• Manage financial and administrative operations
• Oversee budgeting and financial analysis
• Prepare reports for leadership decision-making

• Consult with the business to understand and define opportunities and recommend solutions by analyzing data and providing key insights to inform decisions.
• Provide subject matter expertise on all matters of business analytical or operational data needs.
• Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.
• Perform complex compilation, analysis, and reporting of COSA data; deliver key insights and recommendations on data trends to inform leaders and drive decisions.
• Identify and pursue opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively communicate between business/enterprise processes and analytics team to improve delivery, value, and integration of analytics into business/enterprise processes.

Senior Business Operations Analyst

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Exercise some independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results

Technology Business Systems Consultant

• Lead or participate in managing and supporting the delivery of technology products and services for high‑profile business unit clients and contribute to large‑scale solution planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with technology teams and implement technical initiatives for highly complex projects impacting multiple lines of business or the enterprise
• Understand and ensure compliance and risk management requirements for supported areas and partner with stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium‑sized technology development efforts, influencing broader work teams, and driving new initiatives
• Collaborate and consult with technology teams and senior management within the Technology Business Services functional area to resolve IT issues and deliver optimal solutions
• Provide guidance on leveraging new technologies to enhance delivery outcomes

Senior Technology Business Systems Consultant

• Running the end‑to‑end Change Management process, coordinating requests, reviews, approvals, and communications to ensure changes are implemented smoothly and with minimal risk
• Partnering with IT teams, product owners, and business stakeholders to identify process improvement opportunities and measure results
• Analyzing data and trends to improve operational performance, reporting, and decision‑making
• Helping ensure compliance with regulatory, security, and internal control requirements
• Leading or contributing to cross‑departmental projects that improve systems, processes, and ways of working
• Supporting and mentoring less‑tenured team members as they grow their skills and confidence

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