Administration

• Processing customer invoices each day
• Posting and allocating cash to the Accounts Receivable ledger
• Managing the query inbox and resolving customer queries
• Working with internal teams and site colleagues to resolve billing/cash allocation issues
• Uploading invoices to customer portals

Billing & Cash Administrator

• Provide reward, benefit, engagement & inclusion administrative support
• Manage benefits inbox queries
• Liaise with benefit providers on any employee queries
• Present benefits presentation to new joiners in bi-weekly inductions
• Work with vendors to ensure program management and optimal employee experience
• Provide administration support for Pay Review
• Ensure all company bonuses on the bonus tracker are kept up to date
• Support monthly headcount review
• First point of contact for all recognition employee queries
• Help deliver the induction presentation to new starters
• Support Head of E&I with employee networks and mentoring scheme
• Manage application process for mentoring scheme
• Support outreach partnerships and programmes

Reward, Benefits and D&I Support Administrator

• Support ICMP and SAE brands as a Short Courses Administrator
• Manage enquiries and enrolments for short course students
• Coordinate events and maintain a clean database
• Ensure smooth communication and efficient processes
• Be the welcoming voice on the phone and the helpful presence in the office

Short Courses Administrator

• Work on the warehouse IT systems
• Booking Inbound and Outbound loads, and liaising with our customer partners
• Setting up Pre-Advices systemically
• Organise all warehouse related paperwork and support with goods in/out processing
• Responding to emails and queries
• Escalating issues to the appropriate level of management
• Adhere to all health and safety rules in line with company policy

Warehouse Administrator

• Supports the effective running of the team by providing administrative, organisational and process support to Senior Managers, team members, steering committees and governance groups.
• Ensures activities are well-coordinated and delivered efficiently.
• Prepare agendas, take minutes, and track actions on behalf of Senior Managers, team members, steering committees and governance groups.
• Provide administrative and document support, producing PowerPoint packs, Excel spreadsheets, and organisational charts using Microsoft/Visio/Copilot and other applications.
• Organise meetings and events, preparing agendas, collating, and circulating documents in a timely manner.
• Develop and maintain effective and efficient admin systems including document control, archiving and shared files, with a continuous improvement approach.
• Arrange IDs and temporary passes for colleagues and 3rd parties.
• Raise, track and manage Purchase Orders, liaise with third party suppliers/contacts, and ensure adherence to company policies.
• Act as a “super user” for systems (e.g. My Heathrow), supporting and coaching others, and proactively undertake ad hoc activities to support colleagues and deliver team objectives.

Team Administrator

• Provide quotes and proposals for remedial works via email to the customer, responding quickly and effectively to requests and queries.
• Deliver outstanding service in every interaction, whether on a quick call or a detailed email.
• Work closely with Service Managers, Technical Team and Service team to ensure work is completed efficiently and to a high standard.

Administrator – Estimator

• Provide administrative support to the clinical recruitment team to ensure efficient hiring processes
• Support recruiters and candidates with interview arrangements
• Conduct initial vetting of high-volume applications to assess candidate suitability
• Ensure Workday is consistently updated to reflect the status of candidates throughout the recruitment journey
• Arrange interviews between hiring managers and candidates, including sending invitations and confirmations
• Validate right-to-work documentation and DBS checks in line with UK legislation
• Where digital checks are unsuccessful, coordinate face-to-face verifications at a local Bupa office, clinic, care home or hospital
• Facilitate recruitment assessment centres by booking rooms and catering

Administrator – Health Services

• Support Venture Operations: Act as the administrative right-hand to the EIR, handling day-to-day PMO tasks.
• Maintain Project Documentation: Keep our project management tools tidy and up to date, ensuring tasks, risks, and milestones are accurately logged and tracked.
• Track Budgets & Expenses: Assist in monitoring the venture's financial runway, managing purchase orders, and processing invoices.
• Coordinate Schedules & Meetings: Manage complex calendars, schedule customer research interviews, and organise workshops.
• Onboard Vendors & Partners: Navigate corporate procurement and legal processes for experimental tools and contracts.
• Prepare Pitch Materials: Assist the EIR in gathering data, formatting reports, and organising documentation for investment committee pitches.

Venture Administrator

• Working towards overall goals of the team in achieving excellent customer service
• Processing various pension administration tasks
• Dealing with member queries via multiple communication channels
• Complying with regulations and quality management systems
• Undertaking relevant training and improving pensions and internal systems knowledge
• Identifying and reporting risks, complaints, and breaches in a timely manner

Pension Administrator

• Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
• Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
• Assist with the recruitment and management of the affiliate therapy network.
• Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems
• General Administration
• Effective collaboration with Lyra Finance teams to ensure timely handling of invoices
• Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for appointments and case updates as required.
• Contribute to the service and business development as required.
• Flexibility in working hours and activities in line with business needs.
• Play an active role in governance and quality assurance as required.

Clinical Administrator

• Enrol new joiners into the pension scheme.
• Process pension forms and requests from members/pensioners/employers.
• Updating and maintaining information in the pension database, for example; address changes, change of name, change of hours, opt outs, death benefit and partner nominations.
• Calculate pension estimates and awards for retirees, early leavers, redundancy, etc. and where required deal with payroll/employer contacts regarding queries.
• Requesting/returning files to the off-site storage facility.
• Deal with enquiries (telephone, email and written) from a wide range of people including members, pensioners, solicitors and relatives.
• Liaise with employers as well as third party companies for payroll and finance payments.
• Communicate standard pension information, as required, to members.
• Ensure service level agreements are achieved in the processing of queries and administrative aspects and that data is processed in line with the relevant regulations, e.g. GDPR.

Pensions Administrator

• Respond to supplier requests and queries across all outcome-measure programmes, ensuring timely, clear and professional communication.
• Proactively follow up with suppliers to obtain required data and documentation, escalating risks to deadlines where appropriate.
• Support onboarding of new suppliers, including issuing instructions, confirming required information, and ensuring suppliers understand timelines and expectations.
• Maintain accurate supplier records and validate key supplier details (e.g., contact information and programme participation) in line with internal processes.
• Review incoming supplier data for completeness, consistency and potential errors; identify outliers/anomalies and flag them for follow-up.
• Produce and share clear weekly data updates for Account Managers and data and reporting team, including progress against requests, outstanding items, and key data quality notes.
• Provide verbal updates to the outcome measurement delivery team.
• Use SharePoint and the wider Microsoft 365 suite to keep documentation organised, up to date and easy to find; support good version control and document hygiene.
• Provide additional administrative support to Account Managers and the wider consultancy team as required to help meet client and supplier response times.

Consultancy Administrator

• Support the day‑to‑day administrative functions of the service.
• Undertake ad‑hoc duties that contribute to the efficient and effective running of the service.
• Ensure that client enquiries are handled promptly.
• Maintain accurate and up‑to‑date records.
• Provide necessary support to colleagues to carry out their roles effectively.
• Develop a strong understanding of the team’s functions and the positive impact they have on people’s lives.
• Work collaboratively and anticipate the needs of team members, whether they are office‑based, working remotely, or operating within the community.
• Adhere to safeguarding policies and procedures, maintaining a high standard of vigilance, respect, and reporting.

Lead Business Administrator

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Administrative Assistant

• Maintain and update global master data across various ERP systems
• Ensure data accuracy and integrity to support efficient business processes
• Collaborate with internal teams to resolve data-related issues
• Support ad-hoc administrative tasks as needed to maintain smooth operation

Master Data Administrator

• Manage client reimbursements in accordance with relevant scheme rules and benefits
• Screen client ‘On boarding questionnaires’ in accordance with guidelines
• Support with new system testing, roll out of new procedures and develop new ways of working
• Arrange client appointment bookings
• Handle incoming and outgoing calls and signpost efficiently
• Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
• Chase clinical information in a timely and professional manner
• Process Data Subject Access Requests and escalations in accordance with the ICO guidelines
• Collate and present customer feedback and Net Promoter scores to management
• Implement weekly and monthly client membership amendments
• Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester
• Process incoming communications (Post and emails) and action as required
• Manage office supplies and maintenance as required
• Ad hoc document formatting in line with company branding and quality management standards (Microsoft Word, Excel, PowerPoint, Visio, Adobe Acrobat)
• Greet visitors in an efficient and friendly manner to include preparation of refreshments for meetings
• Complete tasks requested to be completed required by management

Operational Support Administrator

• Processing of new orders from all sales channels within the business.
• Complete pre order checks and place order with dealerships/manufacturers.
• Promptly and professionally receive all telephone calls (overspill from reception).
• Support sales staff by developing an interest in orders, incoming calls and general business.
• Communicate professionally with sales staff and deliver solutions when issues arise.
• Secure finance quotation and manage the anti-money laundering checks process.
• Assist with dealer to secure escalations.
• Complete delivery today calls to customers to ensure everything went smoothly with delivery.
• Adept at using CRM and ensuring that the system is kept updated.
• Deal with ad hoc queries from customers, and provide information as required.
• Cover for other roles and Reception when required.
• Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

Sales Support Administrator – Maternity Cover

• Administering and optimising Jellycat’s Aprimo Digital Asset Management (DAM) platform
• Ensuring the system is effectively configured and maintained to support design workflows, asset organisation, and metadata tagging
• Overseeing user access and permissions
• Providing ongoing support and training to internal stakeholders
• Providing administrative support to the Design Team and the Senior Technical Design Manager
• Monitoring timelines, conversion rates, and Design team KPIs

Design Administrator

• Supporting the operational team to deliver customer orders on time
• Ensuring the accurate completion, checking, and release of operational paperwork and Certificates of Conformity (C of C)
• Collaborating with multiple teams across the business to gather and validate information
• Checking documentation and collating data from various departments
• Responding to queries and ensuring operational paperwork is completed accurately and efficiently

MRO Administrator

• Reporting to the Team Manager/Head of Centre, play a pivotal role in ensuring customers receive highest service levels
• Act as point of contact for tenants and landlords, assisting with inquiries and booking appointments
• Ensure smooth process throughout the tenancy from beginning to end
• Provide triage service for tenants maintenance requirements and communicate resolutions to landlords
• Update parties regularly on progress and maintain high communication levels

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