Zoetis

Project Manager

• Lead global, cross‑functional teams without formal authority to drive outcomes.
• Define scope, prioritize deliverables, and stand-up pods of SMEs aligned to product needs.
• Ensure global compliance with internal SOPs and external global regulatory requirements.
• Develop and manage integrated plans, timelines, risks, and issues across multiple pods.
• Monitor status against milestones; escalate and drive resolution of blockers.

Pharmacovigilance Project Manager

Support Engineer

• Supports end users, field representatives, and distribution partners by resolving issues across a portfolio of animal health diagnostic products
• Respond promptly and accurately to high volumes of technical support requests through multiple support channels
• Diagnose and resolve issues related to product performance, applications, areas of connectivity, and operations
• Provide technical inquiries, address performance issues, and provide application, connectivity, and operations training
• Document all interactions and resolutions accurately and promptly in the Customer Relationship Management system
• Manage the end to end case handling and case management including case processing for reporting to regulatory authorities
• Maintain up-to-date expertise on diagnostic product lines, troubleshooting methods, policies and procedures

Diagnostics Technical Support Representative

• Lead global, cross‑functional teams without formal authority to drive outcomes.
• Define scope, prioritize deliverables, and stand up pods of SMEs aligned to product needs.
• Establish objectives, success metrics, and operating cadence and rhythms for each pod.
• Ensure global compliance with internal SOPs and external global regulatory requirements.
• Prepare for inspections and support audit readiness.
• Develop and manage integrated plans, timelines, risks, and issues across multiple pods.
• Maintain pod documentation, including agendas, minutes, decisions, and action item tracking.
• Monitor status against milestones; escalate and drive resolution of blockers.
• Coordinate cross‑functional inputs and deliverables for inspections, submissions, and periodic reports.

Solutions Engineer

• Develop and maintain understanding of diagnostic products and services
• Travel to offices of existing and prospective customers
• Detailed documentation of customer interactions
• Secure purchase orders for products and services
• Provide ongoing customer support and assistance
• Work cooperatively with Technical Specialists to enhance utilization

Diagnostics Solutions Consultant

• Accountable for selling Zoetis diagnostic instruments, tests and associated products and services within an assigned US sales territory
• Responsible for building and maintaining customer relationships to maximize customer retention
• Achieve budgeted sales quotas within targeted accounts in assigned territory
• Collaborate with other Zoetis colleagues to achieve goals and support the diagnostics business

Customer Support

• Serve as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support
• Provide comprehensive support for customer inquiries related to lab results
• Intake and triage escalated customer inquiries
• Actively work and resolve lab/medical samples
• Offer in-depth knowledge on services and products for complex inquiries
• Act as a knowledge resource for Customer Service
• Work with various departments to resolve customer issues
• Document interactions with customers and track progress
• Identify trends in customer feedback for process improvements

Customer Service Specialist – Medical and Lab Liaison

Manager

• Contributor to a Global Team with collective responsibility for regulatory activities associated with global pharmacovigilance
• Collaborate with signal management team regarding validation activities for assigned products
• Prepare trending reports of assigned marketed products to the pharmacovigilance stakeholders
• Provide input for negotiations with regulatory agencies regarding submission of ADE reports
• Assist in the design pharmacovigilance policies as needed
• Assist in the maintenance of a pharmacovigilance electronic system
• Function as Pharmacovigilance subject matter expert for assigned product group(s)
• Provide pharmacovigilance input for advertising and promotional material

PV Medical Manager – Deputy QPPV

Compliance

• Maintain thorough knowledge of FDA/APHIS/USDA/EU regulatory requirements for the testing and manufacture of veterinary biological and pharmaceutical products
• Manage biological registration change control, including annual Outline of Production review and updates; prepare and submit regulatory change requests and submission action requests; coordinate regulatory communications and manage revisions
• Support annual administrative inspection readiness and reviews; coordinate market actions and recalls in compliance with 21 CFR and 9 CFR requirements
• Manage GMS facility documents (e.g., blueprints, legends) to ensure accuracy, control, and audit readiness
• Collect and analyze data for Annual Product Reviews (biopharmaceutical and biological products), including trending of market actions, rework, recalls, and regulatory notifications to USDA
• Participate on cross-functional teams to address quality issues and drive project improvements
• Advise management on regulatory deficiencies and recommend actions when products or processes do not meet GMS or regulatory requirements
• Ensure all Outlines of Production comply with contemporary USDA standards, including 9 CFR 114 and VSM 800.206
• Interpret and apply 9 CFR, 21 CFR, EU, and other relevant regulatory guidelines; support consistent enforcement through procedures and training
• Support regulatory agency, customer, and internal audits, including preparation, hosting, and response activities
• Participate in change management activities (e.g., impact assessments, documentation updates, approvals)
• Maintain department Standard Operating Procedures (SOPs) to ensure compliance, clarity, and alignment with current regulations
• Perform other responsibilities as assigned.

Regulatory Support

• Maintain thorough knowledge of FDA/APHIS/USDA/EU regulatory requirements for the testing and manufacture of veterinary biological and pharmaceutical products.
• Manage biological registration change control, including annual Outline of Production review and updates; prepare and submit regulatory change requests and submission action requests; coordinate regulatory communications and manage revisions.
• Support annual administrative inspection readiness and reviews; coordinate market actions and recalls in compliance with 21 CFR and 9 CFR requirements.
• Manage GMS facility documents (e.g., blueprints, legends) to ensure accuracy, control, and audit readiness.
• Collect and analyze data for Annual Product Reviews (biopharmaceutical and biological products), including trending of market actions, rework, recalls, and regulatory notifications to USDA.
• Participate on cross-functional teams to address quality issues and drive project improvements.
• Advise management on regulatory deficiencies and recommend actions when products or processes do not meet GMS or regulatory requirements.
• Ensure all Outlines of Production comply with contemporary USDA standards, including 9 CFR 114 and VSM 800.206.
• Interpret and apply 9 CFR, 21 CFR, EU, and other relevant regulatory guidelines; support consistent enforcement through procedures and training.
• Support regulatory agency, customer, and internal audits, including preparation, hosting, and response activities.
• Participate in change management activities (e.g., impact assessments, documentation updates, approvals).
• Maintain department Standard Operating Procedures (SOPs) to ensure compliance, clarity, and alignment with current regulations.
• Perform other responsibilities as assigned.

CMC Regulatory Support

Business Operations

• Manage foundational processes that enable smooth operation of the business and commercial environments
• Use PowerBI routinely to pull reports and manage/monitor billable jobs for US and select international markets
• Create and send monthly activity reports to select sales reps in the US and international markets
• Create sales orders using SAP and issue billing and invoicing for US genetics products
• Work with the master data team to appropriately create and assign SKUs to new products, and correct/update existing SKUs
• Create Market cost of sales charge outs monthly/cumulative reports and send to finance
• Manage account/billing holds and work with the credit/collection team to resolve payment delinquencies
• Rectify customer billing and pricing issues by issuing credit memos, communicating updates appropriately across functions, and maintaining all appropriate documentation
• Manage monthly organizational chart updates as required for ISO certification
• Perform ICERTIS entries to ensure all price memos for US beef customers are valid as per commercial direction, priorities, and requests
• Manage partner sales and commission reporting and issue payment requests aligned with terms of contracts and price memos
• Manage other tasks as requested by the Head of Business Operations

Business Operations Associate

• Serve as regulatory subject matter expert and member on multidisciplinary project teams (food and companion animal) responsible for developing veterinary pharmaceutical and biopharmaceutical products
• Develop and implement the regulatory strategy for assigned teams, accepting the responsibility of all US FDA regulatory submissions and interactions for that project
• Serve as liaison with Global Research and other VMRD colleagues to help provide early regulatory input into early phase projects
• Liaise with GPM and Therapeutic Area Leads to establish suitable product profiles, regulatory jurisdiction, label claims, product support materials, as well as project progression documentation
• Assemble original and supplemental applications and coordinate subsequent responses to US Regulatory Authority questions
• Liaise directly with FDA-CVM as needed to achieve objectives
• Liaise with EU and CALAR regulatory staff to facilitate global registration activities, where appropriate

Manager/Associate Director, US Regulatory Affairs

• Delivering first line customer support
• Managing multiple tasks simultaneously in a fast paced, high-volume environment
• Providing superior customer service
• Answer approximately 80-120 inbound calls and emails daily
• Process customer orders and requests with accuracy and efficiency in SAP, Service Cloud, and/or LIS
• Facilitate customer disputes by initiating credits and debits
• Educate customers on Zoetis service and program offerings
• Collaborate with internal teams for additional support
• Maintain working knowledge of Zoetis test menus
• Document customer interactions according to standard procedures