Diagnostics Technical Specialist

Zoetis

Diagnostics Technical Specialist providing onsite support to veterinary clinics and laboratories. Responsible for customer satisfaction and improving diagnostic product utilization through training and support.

Posted 6/30/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing onsite support to veterinary clinics and laboratories, with a strong focus on customer satisfaction, workflow improvements, and diagnostic product implementation. Possesses analytical skills to identify clinic pain points and deliver effective training and technical assistance.

Highest-signal resume keywords

Veterinary Clinical ExperienceDiagnostic Product KnowledgeCustomer Service SkillsAnalytical MindsetBilingual (Spanish or French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Workflow ImprovementDiagnostic Solutions SellingTechnical SupportProduct InstallationTraining and Instruction

Soft Skills

Critical ThinkingDecision MakingIndependenceTeam CollaborationCommunication

Certifications & Qualifications

Credentialed Veterinary Technician

Industry Keywords

Veterinary ClinicsLaboratory ResearchAnimal Disease StatesVeterinary Technology ProgramClinic Processes

About the role

Key responsibilities & impact

Provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings
Responsible for the overall business health and customer satisfaction of their assigned territories
Involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products
Aligns with key clinics and hospitals on all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution
Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points
Facilitates, develops, designs and implements clinic workflow processes that improve overall customer experience
Responds to requests for onsite technical support, providing prompt and accurate technical assistance
Provides guidance, instruction, and training on the product line to increase productivity and performance
Provides post sale product installation and validation, applications and operations training
Completes daily activity documentation and collects, analyzes and summarizes information including detailed satisfaction information
Must possess superb customer service skills, work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through
Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach

Requirements

What you’ll need

At least one year of experience working in a clinical setting
Basic knowledge of animal disease states preferred
Knowledge of diagnostic products, instrumentation, and clinic processes
Candidate must possess an analytical mindset and demonstrable critical thinking skills
Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests
Bilingual, Spanish or French is a plus
Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience
A degree from a Veterinary Technology Program preferred
Experience in Veterinary Hospital highly preferred
Credentialed Veterinary Technician preferred

Benefits

Comp & perks

Competitive healthcare and retirement savings benefits
An array of benefits, policies and programs to support employee well-being