Zoetis

Account Executive

• Drive sales performance within the assigned geography by utilizing solution selling and territory management
• Successfully launch new product and service offerings
• Develop and execute an annual Territory Business Plan
• Utilize Zoetis tools and technologies to maximize territory effectiveness

Inside and Digital Sales Representative

Director

• Leads our field-force customer engagement strategy across livestock
• Drives synergies with predictive analytics, digital tools and value-added services
• Proactively identifies the services and platforms that are driving incremental growth to Zoetis and deepening customer loyalty
• Work cross-functionally with the Livestock National Sales Directors, Marketing Directors, Managers of Customer Marketing, PAH, Tech Services and Area Business Managers
• Co-build the strategic and tactical plan with Marketing around each platform
• Develop ways to track, quantify, monitor and demonstrate the impact of our value-add services that is visible and available to Livestock leadership
• Work with enabling functions to build KPIs and metric success
• Partner with Sales leaders, Marketing, and Learning & Development to design and deliver training that upskills the field force on digital platform utilization and value-creation skills across livestock
• Conduct regular business reviews with key stakeholders, delivering strategic recommendations and insights into digital platform optimization and colleague development

Associate Director, Livestock Customer Strategic Value

Manager

• Lead, coordinate, and manage all technical and mechanical responsibilities of the BioDevice business within assigned region
• Manage a team of BioDevice Field Service Managers that is Customer Focused
• Lead and Organize troubleshooting efforts in resolution of process issues at customer’s site
• Manage the overall financial expenses as it relates to the business for the assigned area
• Conduct frequent ride alongs with reporting personnel in order to improve the day-to-day operations within the assigned area
• Oversee the execution of the Zoetis Process Evaluation Program
• Lead all communication for Field Service Activities within their assigned area
• Plan and coordinate effective training classes and educational sessions on safety, personal development and devices for reporting personnel
• Develop and lead all equipment installations across the US

Senior Manager, BioDevice Field Services

Customer Support

• Serve as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support
• Provide comprehensive support for customer inquiries related to lab results, testing process or requirements
• Intake and triage of escalated customer inquiries including understanding the issue and determining the best course of action
• Actively work and resolve lab/medical problem samples
• Offer in-depth knowledge, including medical and technical, on services and products to address complex inquiries
• Address and resolve the majority of complex medical customer service inquiries or issues and escalate to the medical team for additional support when appropriate
• Act as a knowledge resource for Customer Service, assisting CSRs with questions about core lab activities
• Work with various departments within the organization to resolve customer issues
• Communicate effectively with customers and colleagues, keeping them informed of the progress
• Analyze customer issues to identify underlying causes and prevent them from recurring
• Identify trends and patterns in customer feedback and provide valuable insights for improvement
• Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements

Customer Service Specialist – Medical and Lab Liaison

QA Automation Engineer

• Gatekeep standards for new system architecture design, and oversee the installation of instrumentation and control systems, including building automation systems, data systems, process control, DCS, and utility PLCs in harmony with Zoetis standards.
• Lead and maintain Automation master plan for the entire site to manage and support Automation base.
• Manage the life cycle and change control process for all automation control systems at the site to ensure compliance and operational efficiency.
• Provide support to maintenance teams for troubleshooting instruments and control systems.
• Develop training programs for instrumentation and control systems to enhance the skills of the team.
• Manage vendors and consultants, ensuring that contracts contain appropriate technical specifications and are delivered according to requirements.
• Stay abreast of developments in instrumentation and control technology and standards, applying relevant advancements to enhance operations.
• Interface with users, peers, and management to ensure appropriate input and integration of local and corporate standards.
• Provide technical expertise during regulatory audits to ensure compliance with industry standards.
• Author, review, revise, or approve Standard Operating Procedures (SOPs) as required.
• Oversee the entire implementation of essential automation infrastructure from conception to completion.
• Lead/Coordinate Factory Acceptance Test and Site Acceptance Test for all automation.

Senior Automation Engineer

Marketing

• Develop and execute customer marketing strategies tailored to the US region ($150 million in revenue)
• Lead initiatives to attract new customers and enhance retention through targeted programs.
• Work closely with sales teams to ensure marketing initiatives effectively support field execution.
• Drive demand generation campaigns, including digital marketing, events, and targeted outreach.
• Conduct customer research and segmentation to optimize marketing initiatives.
• Implement marketing programs that drive engagement, utilization, and loyalty.
• Monitor and analyze marketing performance to refine strategies and maximize impact.
• Partner with portfolio marketing, finance, and operations to align marketing activities with business objectives.

Senior Manager, Customer Marketing – Global Diagnostics

• Good understanding of the ADE reporting regulations (US and EU) and of product trending standards.
• Collaborate with signal management team regarding validation activities for assigned products (including signal detection) to comply with FDA/USDA/EU expectations and to better understand the safety and efficacy profiles of Zoetis products post-marketing.
• Prepare trending reports of assigned marketed products to the pharmacovigilance stakeholders and make recommendations regarding potential safety and efficacy profile adjustments.
• Provide input for negotiations with regulatory agencies regarding submission of ADE reports as well as for responses to these agencies about product safety and efficacy issues.
• Assist in the design pharmacovigilance policies as needed.
• Assist in the maintenance of a pharmacovigilance electronic system from a data capture, trend analysis and regulatory submission perspective as necessary.
• Function as Pharmacovigilance subject matter expert for assigned product group(s).
• Provide pharmacovigilance input for advertising and promotional material upon request.
• Risk Mitigation in support of Global Manufacturing and Quality and Regulatory label defense activities.
• Complete pharmacovigilance data requests and Health Hazard Assessments for assigned products upon request.

Pharmacovigilance Medical Manager – m/w/d

Marketing Operations

• Serve as primary point of contact for Bader Rutter (agency of record) and FWD, managing workflow, timelines and strategic alignment
• Manage contracted creative resource (Inman Creative), including workload prioritization and deliverable quality
• Own and manage the Livestock Marketing budget, including forecasting, tracking and spend reporting
• Drive Beef Team sales enablement, developing tools and assets that empower the field sales organization
• Plan, manage and deliver marketing projects from brief through distribution across the full livestock portfolio
• Oversee earned media engagements including outreach coordination, briefing materials and press responses

Livestock Operations Manager, Precision Animal Health

• Lead the Western Canada Diagnostics Business Unit
• Own all aspects of leading, managing and holding colleagues accountable for delivering results
• Provide specific and clear direction with regards to strategy, objectives, policies, practices, and expectations to meet or exceed sales performance goals
• Coordinate and manage resources to deliver results and achieve objectives set by Zoetis leadership
• Use established performance management and development planning processes and tools to hold field colleagues responsible for delivering results
• Lead and build a strong team of engaged colleagues
• Conduct weekly field rides, and remote coaching days with each team member
• Provide coaching and feedback to help field colleagues meet performance objectives, improve sales, and strengthen their capabilities
• Develop the key account Diagnostic strategy and align Diagnostic activities and key account plans to key account management teams, marketing programmes and management direction
• Develop and maintain key Diagnostic account plans and relationships based on detailed analysis of the customer’s needs

Regional Business Manager – Diagnostics

Account Manager

• Meet overall sales objectives (quota) both overall and for key growth products via demand generation within targeted geography.
• Successfully launch new products, service offerings and generate new equipment leads.
• Build effective relationships with and service all targeted hospitals / personnel to ensure you maintain and grow relevance and access within each account.
• Develop and execute a Territory Business Plan / Resource Allocation per our expectations.

Clinical Research

• Participate on project teams to develop and license veterinary parasiticides
• Coordinate or lead the coordination of all study activities, including start up, Investigator training, conduct, site monitoring and close out
• Prepare study protocols, amendments, deviations, data capture forms, electronic data capture systems, test article documentation and study reports for submission to regulatory agencies
• Collaborate with multiple internal partner groups to plan, coordinate, conduct, analyze, and report studies
• Develop training materials and conduct training of Investigators and other study site personnel
• Coordinate animal related study activities (i.e. clinical sampling, test material administration and clinical observations)
• Serve as the principal communication link between the Sponsor and study sites
• Maintain study files in accordance with SOPs and regulatory requirements
• Implement and execute data management processes including paper and electronic data capture, entry, review, tracking, and verification
• Prepare study files, author study reports and review technical section summaries for submission to regulatory agencies
• Lead multi-functional team(s)
• Contribute to, review and/or author manuscripts for journal publication
• Present results, as needed, both internally and to external scientific audiences
• Travel: approximately 10 – 40% on an annual basis

Parasitology – Clinical Research

Data Scientist

• Advance signal detection and early alerting by leveraging new technologies to reduce false positives
• Standardize signal review outputs and ensure consistent governance across diverse data sources
• Maintain end-to-end signal tracking and lifecycle documentation
• Continuously improve PV data quality and deliver dashboards, scorecards, automated reports
• Enable leadership-ready insight delivery through regular updates and ad hoc escalations
• Partner with PV leadership and digital/automation teams to evolve PV technology and capabilities

Senior Data Scientist – Global Veterinary Pharmacovigilance, Signal Management

Learning and Development

• This position is the primary trainer for cGMP, cGDP, contamination control and aseptic behavior as it relates to aseptic manufacture of biologic products and materials
• Designs, develops and implements curricula, and conducts training for monoclonal antibodies drug product manufacturing, and biologics packaging in compliance with site procedures and global standards
• Identify and drive continuous process improvements related to GMP and aseptic training
• Continuously improve and innovate training execution and management, conducts audits/reviews of personnel to evaluate training effectiveness
• Makes decisions that are in accordance with company policies and SOPs, Core Values, and global regulatory guidelines (including cGMP/cGDP/cGLP), environmental guidelines
• Learning Management System administration (SAP SuccessFactors)
• Facilitate New Employee Orientation (including cGMP/cGDP/cGLP), and aseptic training for initial and refresher training for site personnel, including gowning qualification and classroom process simulations
• Coordinates required annual training requirements with department management
• Conducts spot checks/audits of aseptic techniques and behaviors during operations
• Observes aseptic process simulations (media fills) for aseptic practices and best practices
• Network with the Global Aseptic Team to share best practices
• Liaison with colleagues to ensure they are trained and understand the criticality of the aseptic process work they are conducting
• Coordinates personnel training using available technology, including, but not limited to, virtual reality technology
• Integrates training sessions and training documentation into electronic training document management systems
• Collaborate with area Operations Team Leaders to train and lead colleagues in the performance of best practices
• Collaborate with QC to analyze training techniques and instructions for error prone testing
• Collaborate with QA to analyze training techniques and instructions for incidents with patterns and trends
• Utilize subject matter knowledge related to Aseptic Processing in the conduct of training: GMP/Regulatory Requirements • Compliance Trends and Data Integrity • Basic Industrial Microbiology • Types of Microorganisms • Growth and Reproduction • Sources of Cleanroom Contamination • Reduction/Elimination • Measurement Systems • Site Specific Data Trends and Metrics Facility Design / Environmental Controls • Cleaning and Disinfection (facility surfaces, equipment) • Aseptic and Controlled Area Gowning • Aseptic Training / Good Aseptic Technique • Material Transfer • Material/Personnel / Equipment Flow and Movement • Use of Isolator and Barrier Systems • Sterilization / Validation • Bioburden Reduction

GMP Training Specialist

Sales

• Engage in prospecting efforts and use a consultative approach to tailor solution-centric proposals that meet customer needs.
• Oversee the full sales cycle of diagnostic equipment, from generating leads to closing business.
• Negotiate agreements aligned with Zoetis commercial offers and tailor them to customers’ needs.
• Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
• Develop mutually beneficial and productive long-term partnerships with key customers to foster loyalty and trust.
• Renew contracts with existing Zoetis diagnostics customers to maintain continuity and satisfaction.
• Conduct periodical business reviews to assess performance, identify opportunities for improvement, and reinforce customer relationships.
• Amend existing contracts as needed to ensure customer satisfaction and address evolving needs.
• Collaborate with colleagues within diagnostics and from other business units and/or functions to enhance overall customer experience and resource utilization.
• Efficiently process new contracts to ensure timely and accurate onboarding of new customers and uphold high standards of business conduct and compliance.

Inside and Digital Sales Representative

Associate Director, Livestock Customer Strategic Value

Senior Manager, BioDevice Field Services

Customer Service Specialist – Medical and Lab Liaison

Senior Automation Engineer

Senior Manager, Customer Marketing – Global Diagnostics

Senior Manager, Customer Marketing – Global Diagnostics

Pharmacovigilance Medical Manager – m/w/d

Livestock Operations Manager, Precision Animal Health

Regional Business Manager – Diagnostics

Account Manager

Parasitology – Clinical Research

Senior Data Scientist – Global Veterinary Pharmacovigilance, Signal Management

GMP Training Specialist

Diagnostic Sales Specialist – Western Canada