Diagnostics Technical Specialist

Zoetis

Diagnostics Technical Specialist delivering onsite support to veterinary clinics and laboratories. Responsible for implementation, training, and customer satisfaction with diagnostic products in assigned territories.

Posted 7/23/2026full-timeRemote • New Mexico, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in veterinary diagnostics product implementation, training, and customer support, with a strong focus on improving clinic workflow processes and customer satisfaction. Possesses a solid understanding of veterinary clinic operations and the ability to deliver effective training presentations.

Highest-signal resume keywords

Veterinary Diagnostics ProductsCustomer Service SkillsClinical Setting ExperienceTraining Presentation DeliveryWorkflow Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic Products KnowledgeInstrumentation KnowledgeClinic Processes UnderstandingProblem ResolutionActivity Documentation

Soft Skills

Superb Customer ServiceEffective Communication

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Veterinary ClinicsLaboratory ResearchVeterinary Academic SettingsAnimal Disease States

About the role

Key responsibilities & impact

Provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings
Responsible for the overall business health and customer satisfaction of assigned territories
Assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products
Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points
Facilitate, develop, design and implement clinic workflow processes that improve overall customer experience with diagnostic products
Respond to requests for onsite technical support, provide prompt technical assistance, troubleshooting, and resolution of complex system problems
Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance
Complete daily activity documentation, including detailed reports after customer visits

Requirements

What you’ll need

At least one year of experience working in a clinical setting
Basic knowledge of animal disease states preferred
Knowledge of diagnostic products, instrumentation, and clinic processes
Must possess superb customer service skills
Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes
Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments
Valid Driver’s License, clean driving record, auto insurance

Benefits

Comp & perks

healthcare and insurance benefits beginning on day one
a 401K plan with a match and profit-sharing contribution from Zoetis
4 weeks of vacation