Field Service Specialist

Zoetis

Field Service Specialist managing the Hatchery In Ovo Process for Zoetis. This role handles equipment maintenance, emergency repairs, and training in the poultry industry.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$68,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing hatchery processes and providing electrical and mechanical support, with a strong focus on training, communication, and adherence to safety protocols. Proficient in utilizing CRM systems and basic computer applications to enhance operational efficiency.

Highest-signal resume keywords

Hatchery ManagementElectrical/Mechanical SupportPreventive Maintenance ProgramEffective Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electrical AptitudeMechanical AptitudePLC SkillsPreventive MaintenanceProcess EvaluationReporting ProceduresVaccine PreparationSanitation PreparationCustomer TrainingCritical Thinking

Soft Skills

Self-MotivatorSelf-StarterProblem SolvingJudgmentInitiative

Tools & Technologies

Zoetis CRM SystemWordExcelOutlook

Industry Keywords

Poultry ScienceHatchery OperationsPreventive MaintenanceCustomer ManagementSafety Procedures

About the role

Key responsibilities & impact

Managing the Hatchery In Ovo Process on behalf Zoetis in an assigned territory of 5-8 hatcheries
Administering the Preventive Maintenance Program for 10-15 commercially placed devices
Providing electrical/mechanical support and perform emergency repairs as needed
Being available for afterhours support and repairs 24/7
Managing the Zoetis Operator Training Program for 25+ people (customer employees)
Facilitating the vaccine and sanitation preparation program for all Zoetis Devices
Supporting and conducting the execution of the Zoetis Process Evaluation Program
Leading communications with hatchery management
Collecting and reporting important information within Zoetis CRM System
Completing relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period
Following safety/precautionary procedures
Maintaining regular communication with supervisor
Other duties as Assigned

Requirements

What you’ll need

Bachelor’s degree in poultry science or related field from an accredited institution or associates degree in Electro/Mechanical Systems or related curriculum (experience may be considered in lieu of educational requirement)
2 - 5 years of related experience
Strong electrical / mechanical aptitude
Proficient organizational skills
Self-motivator and self-starter
Strong critical thinking problem solving, judgment, and initiative
Effective communication skills are necessary to interact directly with multiple levels of customer management
Basic computer skills using Word / Excel / and Outlook and basic PLC skills
Ability to travel 60 to 80% of the time
Available for on-call work outside of working hours

Benefits

Comp & perks

health, dental, vision and virtual care
pension plan contribution and match
personal spending account
employee assistance program
time-off policies: vacation, float, and volunteer days
short and long-term disability insurance