Frontend Engineer

• Design and build highly reliable and resilient products and features.
• Work closely with cross functional product and customer-facing teams to understand requirements and ship thoughtful solutions.
• Write high-quality, extensible, and maintainable code.
• Design and build scalable frontend applications and components.
• Design and build APIs to drive existing and new features for a web-based application.

Software Engineer, Frontend – All Levels

Backend Engineer

• Design and build highly reliable and resilient products and features.
• Work closely with cross-functional product and customer-facing teams to understand requirements and ship thoughtful solutions.
• Write high-quality, extensible, and maintainable code.
• Design and build scalable frontend applications and components.
• Design and build APIs to drive existing and new features for a web-based application.

Software Engineer, Backend – All Levels

Account Manager

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Commercial Account Manager

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Technical Recruiter

• Effectively identify and attract Software Engineering, Product & Design candidates
• Source a large pipeline of high quality candidates across evergreen or high priority roles
• Engage exceptional technical candidates, engage and vet them, and manage interviewing and hiring processes, keeping candidate experience top of mind
• Partner with Zip’s leaders to define hiring needs and ideal candidate profiles
• Partner closely with cross-functional team members to land successful
• Track recruiting metrics and performance to continuously improve Zip's recruiting processes

Technical Sourcer – New Grad

Solutions Engineer

• Lead onboarding for new customers, understanding requirements and configuring the product
• Responsible for end-to-end implementation for new customers
• Lead training and Q&A sessions with customers and stakeholders
• Project management across many customers to manage requirements and tasks
• Collaborate with product and engineering teams to set expectations with customers
• Continuously improve post-sales processes to help accelerate time to value

Senior ERP Solutions Consultant

Sales

• Build, manage, lead, and inspire a high-performing Sales team to achieve near and long-term growth targets
• Manage the team to identify, target, pitch, and close high-quality campaigns and partnerships that will advance the business
• Actively and accurately report and forecast pipeline and performance
• Identify opportunities and develop strategies to improve sales process, efficiency, and productivity across the sales organization
• Regular reporting and forecasting market trends, ecosystem climates, and competitor analysis specific to markets under management
• Take ownership of new customers and revenue generation across your team to ensure growth targets are achieved
• Support your Account Executives with guidance, coaching, and strategic deal planning to ensure rep success
• Be an advocate for your team and work with executive leadership to help build a strong foundational sales organization for Zip’s future growth

Regional Director – Commercial Sales

• You are a trusted advisor, strategic thinker, and a closer - you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell
• Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder and pushing the limits of the possible - a founding member of the Enterprise Account Management team. You’ll help establish the playbooks, the culture, and best practices.
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

Enterprise Account Manager

Full-stack Engineer

• Build the GTM automation engine. Design scalable, high-velocity workflows that improve rep efficiency, reduce friction, and accelerate pipeline generation. Use tools like Clay and n8n to build event-based workflows that enrich data, route accounts, and trigger personalized outreach actions at scale.
• Operationalize AI and enrichment. Partner with the GTM Ops and Business Systems teams to evaluate and implement AI and enrichment tools to boost outbound quality and personalization, leveraging data from Salesforce, Gong, ZoomInfo, 6sense, Clay, and other systems.
• Be the product owner for the GTM stack. Manage requirements, prioritization, and system rollouts for GTM tools. Translate business needs into technical specifications and drive delivery.
• Measure and optimize. Define and track metrics for sales productivity, funnel velocity, and automation ROI. Build dashboards and data models that make performance visible and actionable.
• Partner across GTM Ops. Collaborate with GTM Operations and Business Systems to ensure data consistency, routing logic, and attribution accuracy.
• Innovate and experiment. Pilot new tools, integrations, and AI workflows. You’ll test what’s next in RevOps technology and scale the ones that work.

GTM Engineer

• Design and build product features for enterprise customers, such as AI-powered anomaly detection for payment fraud and account takeovers, granular access control and identity management, and bring-your-own-key encryption.
• Work closely with cross-functional product and customer-facing teams to understand requirements and ship thoughtful solutions.
• Work closely with our customers’ security teams (e.g., Discover, Snowflake, and Anthropic) to understand their needs and learn how they assess risk.
• Build guardrails, tooling, frameworks, and automation to empower software engineers to ship secure changes and prevent vulnerabilities from reaching the main branch.
• Design and build scalable frontend applications and components.

Software Engineer, Identity

• Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

Operations

• Support our customers using Zendesk by communicating, troubleshooting, and resolving any payment issues.
• Partner with our customer and payment provider support teams to find a timely resolution to customers' problems.
• Answer and prioritize customer contact queues to provide the best customer experience within SLAs.
• Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale.
• Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made.
• Support ad-hoc projects for the payment operations team

Payment Operations Specialist

Support Engineer

• Serve as the final technical escalation point for Support, unblocking TSEs, CSMs, and onboarding teams with expert-level troubleshooting.
• Triage and validate bugs, perform deep-dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context.
• Partner directly with Engineering to master Zip’s architecture, including workflow nodes, task engines, integrations, and API layers.
• Identify, build, and maintain scalable escalation pathways from Customer → Product → Engineering.
• Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows.
• Develop clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability.
• Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations.
• Work directly with customers when highly technical or urgent issues require senior-level expertise.
• Support Sales, CSM, Onboarding, and TAM functions as a subject-matter expert across procurement workflows, integrations, and system configurations.
• Use internal tools, logs, and observability platforms (e.g., DataDog) to analyze customer configurations, trace failures, and understand system behavior.
• Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third-party systems.
• Drive improvements by identifying systemic issues from recurring case patterns.

Senior Technical Support Engineer – Weekend Shift

Financial Planning and Analysis

• Maintain and enhance Zip's consolidated financial models
• Build ad hoc models and analyses to support key business decisions
• Conduct variance analysis on actuals vs. budget/forecast
• Be a key contributor in owning and managing our cash flow model
• Play an active role in Zip's annual planning process
• Support the quarterly re-forecast process
• Be one of our main administrators and help maintain and improve our financial planning tool
• Assist in the preparation of monthly and quarterly financial packages for leadership and the board
• Track and report on key financial and operating metrics
• Help build and maintain dashboards and reporting infrastructure
• Support financial partnership with HR and Real Estate teams
• Respond to ad hoc requests from G&A leaders with timely analysis and clear recommendations

Associate, Corporate Finance

Business Operations

• Act as the primary administrator for Finance and People systems, managing configurations/integrations, permissions, and maintenance.
• Design and maintain end-to-end processes that span the entire employee and financial lifecycles.
• Design and execute against a long-term AI adoption roadmap by deploying AI-driven capabilities within our tech stack.
• Identify operational bottlenecks within the Finance and People teams and deploy automated solutions to reduce manual data entry and human error.
• Lead the rollout of new tools, features and/or system updates, ensuring team members are trained, completing user acceptance testing, and to maintain business continuity.
• Partner with teams to eliminate operational bottlenecks using middleware or AI tools to automate workflows.

Software Engineer, Frontend – All Levels

Software Engineer, Backend – All Levels

Commercial Account Manager

Commercial Account Manager

Technical Sourcer – New Grad

Senior ERP Solutions Consultant

Regional Director – Commercial Sales

Enterprise Account Manager

GTM Engineer

Software Engineer, Identity

Senior ERP Solutions Consultant

Payment Operations Specialist

Senior Technical Support Engineer – Weekend Shift

Associate, Corporate Finance

Senior Business Systems Manager