Data Scientist

• Collaborate extensively with cross-functional teams to provide the models, data products, and insights necessary for informed decision-making and sustainable growth.
• Leverage comprehensive data resources to extract valuable insights.
• Work alongside leadership to transform business challenges into data-driven solutions.
• Develop metrics, build simple data pipelines, create intuitive dashboards, and generate reports that drive business operations.
• Deliver actionable recommendations through thoughtful analysis and compelling data storytelling that directly impact business outcomes.

Senior/Staff Data Scientist, EPD

Solutions Engineer

• Actively contribute to Zip’s sales efforts by supporting prospective customer-facing conversations, conducting discovery, demonstrating our solutions, handling questions, and overcoming objections to help our prospects see the value in choosing Zip.
• Own responsibility for responding to customer asks, including follow-up questions, demos, RFx and IT security questionnaires.
• Partner with the Sales team to deliver on our sales objectives.
• Partner with the Post-Sales Solutions Consultants to ensure our customers experience a seamless transition from sale to onboarding - communicating their needs and objectives with proper expectations set for successful delivery.
• Deliver feedback to help us grow and evolve - ranging from ZIP’s internal processes to the actual product as well as competitive insights and positioning.

Solution Engineer – Pre-Sales

Account Manager

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes.

Customer Success Manager – Technical Account Management

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

Account Executive

• You’re a closer, trusted advisor, product consultant – you’re working with prospects day-in-day-out to deliver immense ROI in an efficient, value-based sales cycle
• You’re a hunter – you’ll get a healthy supply of BDR leads and marketing opportunities, but you’ll prospect and tap into your network to knock down doors and blockers
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practice to the org
• Become a procurement expert – gaining deep knowledge of the procurement challenges specific to the industry, from clinical trials to research funding allocation.
• Become a product expert – learning the Zip platform through and through, so that you’re demo ready
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
• Be adaptable and flexible – as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Commercial Account Executive

Full-stack Engineer

• Take full ownership in one or more of the Core Infra areas, closely collaborating with partner teams, define the roadmap for these areas, and drive execution end to end

Senior/Staff Software Engineer, Core Infrastructure

Recruitment

• Lead and develop the technical recruiting team: Manage, coach, and grow a team of technical recruiters and sourcers across multiple hiring areas
• Set clear performance expectations, run regular 1:1s, and create development paths for each team member
• Build a recruiting culture grounded in rigor, candidate experience, and operational excellence
• Own the technical talent strategy: Partner with Engineering, Product, Data, and Design leaders to deeply understand hiring needs and translate them into recruiting plans
• Define and continuously improve our end-to-end hiring process — from job scoping to offer close
• Drive consistent, structured interview practices that reduce bias and improve decision quality
• Scale our recruiting operations: Build and maintain the systems, tooling, and metrics that make the team more effective and data-driven
• Manage our ATS, sourcing tools, and recruiting tech stack to ensure we’re getting the most out of our investments
• Report on pipeline health, funnel conversion, time-to-fill, and other key indicators to the broader People and Leadership teams
• Strengthen Zip’s presence as a technical employer: Partner with Marketing and People teams to build Zip’s reputation in the engineering community
• Develop relationships with universities, bootcamps, and technical communities to expand our pipeline
• Ensure every candidate — regardless of outcome — walks away with a positive impression of Zip

Head of Technical Recruiting

Sales Operations Manager

• Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
• Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
• Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
• Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
• Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
• Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
• Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
• Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
• Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
• Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
• Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).

Postsales Enablement Manager

Artificial Intelligence

• Embed with enterprise customers to understand their procurement and adjacent workflows at the process level.
• Build and deploy AI agent solutions using Zip's AppStudio and AI infrastructure, configured to the customer's specific environment and data.
• Own the customer relationship and manage parallel workstreams across a small portfolio of accounts.
• Surface the next problem worth solving before the customer can articulate it.
• Produce architecture documentation that captures what was built, why, and what it would take to generalize across other accounts.
• Feed structured learnings back to product and engineering so the solutions you build make the platform more repeatable over time.
• Represent Zip on-site at customer locations when required.

AI Forward Deployed Engineer

Operations

• Lead, coach, and develop a high-performing Payment Operations team, fostering a culture of accountability, ownership, and continuous improvement.
• Set clear performance goals, conduct regular 1:1s, and deliver meaningful feedback to support individual career growth.
• Drive hiring, onboarding, and retention strategies to build a world-class operations team.
• Oversee the day-to-day operations of the payments platform, ensuring all payment flows, and processes run smoothly and on time.
• Collaborate cross-functionally with Finance, Engineering, Product, Risk, and Legal to drive operational improvements and platform enhancements.
• Roll up your sleeves and work directly on customer tickets and escalations, providing white-glove service to customers with complex payment issues.
• Help shape the strategic roadmap for how the Payment Operations team supports the next phase of Zip Pay's growth.

Director, Payment Operations

Controller

• Own and manage the accounting close process to public company timelines, delivering accurate and timely financial reporting.
• Responsible for GL (close/consolidations), Payroll, Financial Reporting, and Technical Accounting.
• Lead, mentor, and develop a scalable, high-performing team accounting organization, providing guidance and support in their day-to-day responsibilities
• Implement and continuously improve best-in-class practices and operational competencies
• Drive the preparation and review of detailed fluctuation analyses, identifying trends, anomalies, and potential risks and opportunities
• Manage external audit and advisory interactions for your areas, including PBC execution and issue resolution.
• Partner with Strategic Finance/FP&A to deliver clear narrative on actuals vs. budget/forecast and improve forecast-to-close connectivity.
• Develop and maintain policies to ensure accurate accounting, financial reporting and reliable internal controls; ensure financial integrity through strong controls.
• Assist with the preparation and review of the monthly CFO/CAO reporting packages
• Contribute to broader finance transformation initiatives, including system enhancements, standardization, and designing scalable operating models using an AI-first approach.

Assistant Controller

Marketing

• Speaker Sourcing for Tradeshows, Webinars & Field Events: You'll own the sourcing and recruitment of customer and industry speakers for our tradeshow, webinars and field event calendar — managing outreach, vetting candidates, and shepherding confirmations from first contact through event day with our Corporate Marketing team.
• 3rd Party Review Site Strategy: You'll work closely with our Customer Success team to identify and target the right customers for reviews on G2 and Gartner, including building and running outreach campaigns, tracking results, and optimizing the approach to drive consistent review volume over time.
• GTM Customer Story Enablement: You'll support our customer story program by developing supporting materials for our customer stories that help enable our GTM teams to showcase customer proof when talking about Zip.
• Customer Gifting: You'll help manage gifting logistics across different customer lifecycle touchpoints, including sourcing gift options, coordinating orders, and ensuring the right moments are covered as we look to scale this program.

Customer Marketing Coordinator

• Own the full sales cycle: Engage C-level executives, influence stakeholders across procurement, finance, IT, legal, and operations, and navigate long, complex deal cycles.
• Drive new business: While supported by BDRs and marketing, you’ll proactively prospect and leverage your network to develop a strong pipeline.
• Act as a strategic advisor: Understand enterprise procurement challenges and position Zip as a transformational solution for efficiency and cost control.
• Solution-sell with vision: Demonstrate Zip’s immediate impact while aligning with customers’ long-term digital transformation goals.
• Shape the future: As an early sales leader in a hyper-growth startup, help refine Zip’s sales strategy, process, and team culture.
• Leverage best-in-class sales tools: Utilize Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach to optimize outreach and pipeline management.

Strategic Account Executive

Program Manager

• Own the design and execution of our annual university recruiting calendar, including target school selection, event planning, and timeline management across intern and new graduate hiring cycles.
• Manage end-to-end recruiting operations for intern and new grad roles, from requisition through offer acceptance and onboarding coordination.
• Build and maintain relationships with career centers, student organizations, faculty, and diversity-focused university programs.
• Partner with hiring managers and cross-functional stakeholders to forecast headcount needs, define role requirements, and align on recruiting strategies.
• Develop and track recruiting metrics (conversion rates, offer acceptance rates, source of hire, etc.) and present insights to leadership on program effectiveness.
• Continuously improve the candidate experience and recruiter workflows through process documentation, tooling, and feedback loops.
• Serve as an ambassador for the company brand on campus, coordinating presence at career fairs, information sessions, hackathons, and other recruiting events.

Senior/Staff Data Scientist, EPD

Solution Engineer – Pre-Sales

Customer Success Manager – Technical Account Management

Customer Success Manager – Technical Account Management

Customer Success Manager – Technical Account Management

Commercial Account Executive

Senior/Staff Software Engineer, Core Infrastructure

Head of Technical Recruiting

Postsales Enablement Manager

AI Forward Deployed Engineer

Director, Payment Operations

Assistant Controller

Customer Marketing Coordinator

Strategic Account Executive

Program Manager, University Recruiting