Community Manager

• Own our end-to-end community strategy, execution, and member experience
• Build and scale an exceptional community where procurement and finance leaders connect, learn, and shape the future of their profession
• Plan and execute monthly in-person regional meetups across the US and EMEA, built for the community, by the community
• Design and activate community experiences at Zip's flagship events, including Zip Forward and Tier 1 industry tradeshows
• Own a robust virtual events program, including monthly webinars focused on product updates, community-led topics, and professional development
• Drive influencer marketing by identifying, recruiting, and activating top procurement, finance, and enterprise transformation thought leaders for content creation, sponsorships, speaking programs, and brand amplification
• Partner with Zip's Content, Research, and Enterprise Transformation Office teams to develop and execute a cohesive thought leadership strategy for the Margin Makers community
• Enable community members to build their personal brands through blogs, interviews, social content, and speaking opportunities
• Own and manage Zip's Slack-based community, driving daily engagement, knowledge sharing, and meaningful peer-to-peer interaction
• Serve as community moderator by facilitating discussions, running polls, answering questions, and establishing engagement best practices
• Launch and manage peer matchmaking programs, referral initiatives, and recognition programs that spotlight community leaders
• Partner with the Head of Education to drive adoption of Zip's learning and certification programs within the community
• Align educational offerings with broader community and marketing strategies to maximize participation and member value

Senior Community Marketing Manager

Product Marketing

• Own the quote-to-cash systems architecture: Lead the design, governance, and roadmap for Zip’s revenue systems stack—primarily Salesforce, CPQ, and Spiff—with integrations into NetSuite and downstream finance tools.
• Drive automation across the revenue lifecycle: Build scalable integrations and workflows that eliminate manual handoffs between Sales, Deal Desk, and Finance, from opportunity through invoice.
• Lead system reimplementations and enhancements: Manage CPQ rollouts, billing system upgrades, and vendor transitions. Partner with internal stakeholders to define requirements, evaluate tools, and own delivery end-to-end.
• Ensure data accuracy across systems: Partner with Finance and RevOps to define and enforce ARR, booking, and billing definitions. Create a single source of truth for financial reporting and audit-readiness.
• Enable global operations: Build capabilities that support international growth, including multi-currency quoting, billing, and reporting.
• Support commissions automation: Partner with GTM Ops and Finance to automate compensation logic and payout workflows in Spiff.
• Be the connective tissue: Act as the bridge between business stakeholders and technical teams, translating operational pain points into scalable system solutions.

GTM Systems Lead, Quote-to-Cash

Product Designer

• Contribute to Zip’s vision and how to reimagine the procurement space with elegant, modern, interfaces.
• Grow and mature our Design System capabilities and toolkits by pioneering new foundations, components, practices and methodologies
• Develop a long-term strategy for design systems at Zip and collaborate closely with engineering and design to ensure components are implemented correctly
• Drive requirements gathering with designers and engineers to build a well-rounded understanding of different product areas to help design of flexible and extensible frameworks, patterns, and components
• Set a high quality standard for user interfaces across the board, inventorying inconsistencies and proposing the necessary improvements
• Develop usage guidelines that teach designers and engineers how to use the components and patterns across design and code; create channels for feedback and improvements to ensure consistent implementation of components in code across multiple product verticals
• Organize robust Figma libraries, and keep them neat and usable
• Collaborate with other designers to craft and maintain a holistic product vision across Zip’s suite of products
• Evangelize the Design System’s importance across the company in presentations, meetings, and other forums

Senior Product Designer, Design Systems

• Design and implement a scalable global tax structure that supports Zip’s international expansion and evolving business model.
• Lead the development and maintenance of global transfer pricing policies, including documentation, intercompany agreements, and benchmarking studies.
• Manage global indirect tax obligations (VAT, GST, and Sales Tax)
• Monitor and evaluate the impact of changes to tax laws and regulations and provide relevant updates and guidance to management
• Act as a strategic partner to assess the tax implications of business initiatives, such as new market entries.
• Oversee the preparation and review of tax returns (federal, state, and international), ensuring accuracy and compliance
• Manage the tax provision process and ensure compliance with accounting standards (e.g., ASC 740)
• Maintain and enhance internal controls over tax processes
• Identify and implement process improvements to enhance tax efficiency and accuracy
• Lead all tax-related audits and inquiries from global tax authorities. Proactively identify and mitigate tax risks associated with a high-growth fintech environment.
• Manage and optimize relationships with third-party tax advisors and service providers worldwide.

Tax Director

Security Engineer

• Design and build product features for enterprise customers, such as AI-powered anomaly detection for payment fraud and account takeovers, granular access control and identity management, and bring-your-own-key encryption.
• Work closely with cross-functional product and customer-facing teams to understand requirements and ship thoughtful solutions.
• Work closely with our customers’ security teams (e.g., Discover, Snowflake, and Anthropic) to understand their needs and learn how they assess risk.
• Build guardrails, tooling, frameworks, and automation to empower software engineers to ship secure changes and prevent vulnerabilities from reaching the main branch.
• Design and build scalable frontend applications and components.

Software Engineer, Security Products

Full-stack Engineer

• Design and build highly reliable and resilient products and features
• Work closely with cross functional product and customer-facing teams to understand requirements and ship thoughtful solutions
• Write high-quality, extensible, and maintainable code
• Design and build scalable frontend applications and components
• Design and build APIs to drive existing and new features for a web-based application

Software Engineer, New Grad

Events

• Supporting the planning, execution, and optimization of third-party sponsored events to drive engagement, generate leads, and enhance our brand presence.
• Maintain project deliverables and timelines project management tools/planning, demonstrating hyper-focused attention to detail to ensure flawless execution across numerous concurrent events.
• Own all event logistics and production, including vendor negotiation and management, contract review, budget adherence, and on-site execution.
• Work with sales teams to identify best sales attendance, select contacts for on-site meetings, and run pre-event know-before-you-go meetings.
• Develop and execute multi-channel promotional campaigns (email, social media, website) to maximize attendance and engagement.
• Partner with Brand, Corporate, and Product Marketing to develop creative and engaging booth activations, customer stories, messaging, and event experiences that bring our brand story to life and ensure a high-quality attendee experience.
• Partner with sales to ensure generated leads are routed correctly and worked by representatives both pre- and post-campaign activation.
• Establish a centralized event reporting system, utilizing CRM and data reporting tools (e.g., Salesforce) to rigorously track event performance metrics—including MQL-to-SQL conversion, cost-per-lead (CPL), and pipeline influenced—to determine and prove event ROI.
• Create post-event follow-up strategies to nurture leads and convert attendees into customers via Marketo (marketing) and outreach (sales messaging).
• Provide support to the broader Field Marketing team as needed, leveraging event expertise to assist with regional or hosted event logistics.

Events Marketing Manager

Performance Marketing

Demand Generation Marketing Manager

Support Engineer

• Act as the primary technical point of contact for assigned enterprise customers, owning complex technical engagements end-to-end.
• Develop deep understanding of customer environments, workflows, integration dependencies, and success criteria.
• Provide proactive recommendations, best practices, and architectural guidance to optimize reliability, scalability, and product adoption.
• Build strong, trusted relationships with customer engineering, operations, procurement, and IT stakeholders.
• Serve as the senior technical resource for your assigned customers, unblocking internal teams and customers through advanced troubleshooting.
• Triage, validate, and reproduce issues; partner with Engineering to drive resolution with full context and prioritization signals.
• Lead investigations across integrations, identity/SAML, workflow configurations, and backend systems with disciplined root cause analysis.
• Provide structured post-incident guidance and prevention strategies.
• Establish predictable engagement rhythms with your customers: operational reviews, health checks, roadmap alignment, and integration assessments.
• Identify opportunities to improve reliability through process changes, configuration enhancements, and knowledge-sharing.
• Contribute to scalable frameworks that strengthen how Zip delivers designated support at enterprise scale.
• Represent your customers internally, ensuring their needs are understood and prioritized appropriately.
• Partner with Product to influence roadmap through insights gained from recurring themes, usage patterns, and system behaviors.
• Support Sales, CSM, Onboarding, and TAM teams as a senior technical expert for assigned customers.
• Use internal tools, logs, and observability platforms (e.g., Datadog) to analyze configurations, trace failures, and understand system behavior.
• Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and ERP/identity platforms.
• Identify systemic trends to reduce recurrence and improve overall platform resilience.

• Design and build product features for enterprise customers.
• Work closely with cross-functional product and customer-facing teams.
• Work closely with our customers’ security teams.
• Build guardrails, tooling, frameworks, and automation.
• Design and build scalable frontend applications and components.

Software Engineer, Identity Access Management – IAM

Recruitment

• Coordinate a high volume of interviews and maintain recruiting calendars
• Work closely with a recruiter and hiring manager to design the candidate experience
• Communicate with both candidates and internal partners to guide them through the interview process
• Maintain internal systems and tools while looking for ways to improve existing processes
• Quickly problem-solve last-minute issues that come up while coming up with a longer-term solution
• Contribute to projects including but not limited to candidate sourcing, reporting, referral program development, candidate surveys, and ad-hoc projects
• Handle confidential information with integrity and discretion

Recruiting Coordinator – Contract

Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target NRR.
• Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

Senior Customer Success Manager

• Help our largest customers drive procurement success on the Zip platform.
• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health and hedge account risks based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with the renewals team to achieve target GRR.
• Continuously improve Customer Success assets and processes.