Program Manager

• Create and manage the TA Playbook and associated Process guides, templates, etc. Regularly review for updates and ensure team compliance
• Own and manage other shared tools and resources (Ashby, LinkedIn Recruiter)
• Recommend and implement optimization strategies and practices within the TA function
• Monitor ATS data and recruiter behaviors in relation to the implementation of new processes/technologies to ensure compliance
• Advance our use of data and reporting out of Ashby ATS
• Provide ad hoc support to recruiters as needed, including screening, interviewing, onboarding, and liaising with hiring managers
• Create tools and templates to enable successful recruitment activities and positive candidate experience
• Draft/revise email templates
• Manage vendor accounts and act as point of contact for key vendors
• Research & recommend new vendors and technologies as needs arise.
• Facilitate seamless coordination between TA and HR Ops

Program Manager, Recruiting Operations

Solutions Engineer

• Build, lead, and grow a team of Sales Engineers focused on our largest and most strategic enterprise accounts.
• Actively develop SE talent, setting and raising the bar on discovery, curiosity, storytelling, and consultative engagement. Identify gaps quickly in process and team skillsets and put plans in place to close them.
• Partner with AEs to run strategic conversations with C-suite leaders across procurement, IT, and finance. Translate our platform’s capabilities into high impact business outcomes.
• Shift the team from demo-first to discovery-first. Ensure every customer interaction uncovers deeper pain and links directly to measurable ROI.
• Maintain credibility with enterprise IT stakeholders. Understand how our AI orchestration platform integrates with complex enterprise tech stacks.
• Represent the 'voice of the customer' internally, helping shape product direction and influencing go-to-market strategy.
• Help enterprises understand and embrace procurement orchestration as a new, strategic capability.

Director, Enterprise Solution Engineering

Sales

• Schedule and help prepare enablement sessions for Sales Onboarding
• Partner with subject matter experts for enablement sessions
• Support coordination and logistics for Sales events
• Create and execute feedback loop with cross-functional teams

Sales Enablement Coordinator – Contract

Recruitment

• Effectively identify and attract G&A and Customer Team candidates
• Source a large pipeline of high quality candidates across high priority roles
• Engage exceptional candidates, vet them, and manage interviewing and hiring processes
• Partner with Zip’s leaders to define hiring needs and ideal candidate profiles
• Track recruiting metrics and performance to continuously improve recruiting processes

Business Recruiting Sourcer – Contract

Security Analyst

• Drive and perform periodic compliance-related activities, such as user access reviews, internal audits, and third party risk management
• Develop, implement, and improve core compliance projects, such as leading security awareness training initiatives and helping drive adoption of best practices across the company
• Curate responses for customer due diligence and security questionnaires and maintain our security knowledge base
• Collaborate with internal stakeholders and external auditors to support third party audits including SOC 1, SOC 2, and ISO 27001
• Develop, maintain, and lead the adoption of security policies, standards, and guidelines to ensure compliance with applicable regulatory requirements

Security Compliance Analyst

• Collaborate with customers to understand their legal workflows (e.g., NDAs, MSAs, DPAs) and configure agents that handle intake, triage, contract review, and more.
• Lead onboarding and deployment of legal-focused agents—scoping requirements, configuring workflows, and ensuring successful launches.
• Advise legal, legal ops, and procurement teams on best practices to scale their impact through automation while ensuring compliance and consistency.
• Provide structured feedback to product and engineering to inform agent capabilities related to contract templates, fallback clauses, and approval logic.
• Deliver training and resources to help legal teams self-manage agents and continuously improve automation quality.
• Coordinate across customer success, sales, engineering, and legal leadership to drive measurable impact for enterprise customers.
• Bring field insights to help shape Zip’s long-term vision for AI-powered legal workflows.

AI Agent Solutions Consultant, Legal

• Design & Build Legal AI Agents: Collaborate with customers to understand their legal workflows (e.g., NDAs, MSAs, DPAs) and configure agents that handle intake, triage, contract review, and more.
• Own End-to-End Implementation: Lead onboarding and deployment of legal-focused agents—scoping requirements, configuring workflows, and ensuring successful launches.
• Legal Strategy Partner: Advise legal, legal ops, and procurement teams on best practices to scale their impact through automation while ensuring compliance and consistency.
• Product Feedback & Roadmap Influence: Provide structured feedback to product and engineering to inform agent capabilities related to contract templates, fallback clauses, and approval logic.
• Stakeholder Enablement: Deliver training and resources to help legal teams self-manage agents and continuously improve automation quality.
• Cross-Functional Partnership: Coordinate across customer success, sales, engineering, and legal leadership to drive measurable impact for enterprise customers.
• Advance Legal Agent Innovation: Bring field insights to help shape Zip’s long-term vision for AI-powered legal workflows.

Product Marketing

• Build the GTM automation engine. Design scalable, high-velocity workflows that improve rep efficiency, reduce friction, and accelerate pipeline generation. Use tools like Clay and n8n to build event-based workflows that enrich data, route accounts, and trigger personalized outreach actions at scale.
• Operationalize AI and enrichment. Partner with the GTM Ops and Business Systems teams to evaluate and implement AI and enrichment tools to boost outbound quality and personalization, leveraging data from Salesforce, Gong, ZoomInfo, 6sense, Clay, and other systems.
• Be the product owner for the GTM stack. Manage requirements, prioritization, and system rollouts for GTM tools. Translate business needs into technical specifications and drive delivery.
• Measure and optimize. Define and track metrics for sales productivity, funnel velocity, and automation ROI. Build dashboards and data models that make performance visible and actionable.
• Partner across GTM Ops. Collaborate with GTM Operations and Business Systems to ensure data consistency, routing logic, and attribution accuracy.
• Innovate and experiment. Pilot new tools, integrations, and AI workflows. You’ll test what’s next in RevOps technology and scale the ones that work.

GTM Engineer

Procurement

• Work directly with customers and customer-facing teams to understand user needs and solicit feedback on our existing product
• Be the voice of the procurement and sourcing teams within the Zip product team
• Synthesize user needs with the company strategy and your product vision to develop a compelling roadmap and detailed product specs
• Manage end-to-end execution for core product features/capabilities
• Ensure we meet high customer standards by designing robust feature rollout and quality processes in coordination with stakeholder teams
• Pick up slack wherever needed to ensure the team and product’s success, whether that means taking notes in user research sessions or trying to reproduce a reported user issue
• Mentor junior product managers on core product management skills

Senior Product Manager, Sourcing & Purchasing

• Run the business for EMEA: Lead day-to-day GTM operations and long-term strategy for the region, including coverage, territories, quotas, comp, and pipeline performance. You’ll own the operating model and make real-time decisions that impact growth.
• Be the COO to EMEA Sales: Act as the go-to partner for EMEA sales leadership and execs, whether it’s solving complex problems, framing key decisions, or driving operational execution of priority initiatives.
• Drive GTM cadence and accountability: Run the operating rhythm, owning pipeline reviews, forecast calls, QBRs, and leadership syncs. You’ll push velocity, track outcomes, and ensure every meeting drives impact.
• Build from scratch: Develop scalable GTM processes, analytics, and systems for EMEA. You’ll roll up your sleeves on everything from reporting infrastructure to headcount modeling to data enrichment.
• Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward, bringing a GTM perspective to company-wide efforts and ensuring alignment across teams.
• Represent EMEA GTM Ops globally: Serve as the regional voice in global ops discussions, surfacing insights, local nuances, and process improvements back to HQ.
• Deliver insights through data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth.

GTM Strategy & Operations – EMEA Lead

Financial Planning and Analysis

• Design and own core financial models that support our annual plan, long-range forecast, and GTM strategy
• Partner with GTM leaders to set topline targets, evaluate resourcing decisions, and track performance against KPIs to dynamically influence strategic priorities and decision making
• Support executive decision-making by preparing high-quality board materials, investor updates, and leadership presentations
• Drive company-wide forecasting and reporting processes across revenue, expenses, headcount, cash flow, and retention metrics

Strategic Finance Associate – GTM

Product Designer

• Contribute strategic thinking to product features and roadmap
• Design highly intuitive products and features for complex workflows
• Own the overall user experience for a specific product area.
• Collaborate closely with our product and customer-facing teams to learn about our users and design thoughtful solutions
• Iterate quickly on designs based on user feedback
• Partner closely with PMs, engineers, and other stakeholders to brainstorm, define, and implement new features and offerings
• Participate in regular design reviews to gather feedback from the rest of the design team

Manager

• Define the scope of professional services engagements, including implementation, integration, and advisory work.
• Work directly with customers to understand business needs and translate them into a clear statement of work (SOW) and service proposal.
• Lead the creation and negotiation of contracts and SOWs for all professional services, working with legal and finance to finalize terms, pricing, and deliverables.
• Partner with sales and pre-sales teams throughout the sales cycle to identify, qualify, and close services opportunities.
• Serve as subject matter expert on professional services, articulating the value of implementation methodology and advisory offerings.
• Provide strategic advisory services, offering best practices, market analysis, and optimization strategies to customers.
• Identify new opportunities and help refine services offerings to contribute to professional services business growth.

Advisory Manager

• Scope and sell professional services engagements, including implementation, integration, and advisory work.
• Define statements of work (SOW) and service proposals based on customer business needs.
• Lead creation and negotiation of contracts and SOWs, coordinating with legal and finance.
• Partner with sales and pre-sales teams to identify, qualify, and close services opportunities.
• Provide strategic advisory services, offering best practices, market analysis, and optimization strategies.
• Contribute to growth of professional services by identifying new opportunities and refining offerings.

• Manage the go-to-market strategy, positioning, and sales enablement programs for Zip’s core offerings
• Collaborate with product management and key executives to define the vision, strategy, and roadmap for Zip’s portfolio of products
• Develop narratives and value propositions to effectively target buyers, analysts, press, internal teams, and partners
• Partner with internal teams to create compelling content (one-pagers, sales pitches, webinar presentations, blogs, webpages, whitepapers, customer stories, etc.) that generate pipeline and accelerate sales
• Deeply understand the competitive landscape and analyze competitors to identify strengths, weaknesses, opportunities, and threats
• Collaborate with sales teams to build enablement programs, sales plays, and other critical materials that differentiate our solution
• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of product marketing initiatives and identify areas for improvement
• Identify new market opportunities and inform go-to-market strategies by gathering customer feedback, researching market trends, and understanding the regulatory landscape
• Spearhead product launches of procurement and intake capabilities, create tools to enhance sales effectiveness in new segments, interact with analysts and trade press, and deliver presentations to customers, partners, and internal audiences

Senior/Principal Product Marketing Manager, Procure-to-Pay

• Work closely with Product, Engineering, and GTM leaders to shape financial strategy and connect product strategy with financial outcomes
• Design and own core financial models supporting annual plan, long-range forecast, and multi-product growth strategy
• Build and maintain KPI frameworks tracking product performance and sales efficiency to guide resource allocation
• Partner with Product, GTM, and Operations to set topline targets, evaluate roadmap investments, and align strategic priorities
• Support executive decision-making by preparing board materials, investor updates, and leadership presentations
• Drive company-wide forecasting and reporting across revenue, expenses, headcount, cash flow, and retention metrics

Strategic Finance Associate

QA Engineer

• Create, execute, and maintain test plans thoroughly (both manual and automated) to qualify product releases and features
• Report bugs and errors using Asana with in-depth details to help the engineering team identify and fix the issue
• Take ownership of test outcomes, track defects, and follow up to ensure that our customers have a high-quality product experience
• Conduct root cause analysis on bugs and refine test plans to prevent similar future bugs
• Work closely with engineering and product teams on troubleshooting as well as new test case development
• Conduct exploratory testing to find new edge cases / bugs, and further enrich our test plans
• Help up-level product quality across the platform

Senior QA Engineer

Technical Recruiter

• Effectively identify, attract, and engage top Product & Design candidates through creative sourcing strategies and talent mapping
• Source and maintain a large, high-quality pipeline across high-priority Product and Design roles, balancing volume and specialization
• Partner with Zip’s founders, CPO, and senior leadership to define hiring needs, ideal candidate profiles, and go-to-market recruiting strategies
• Serve as a trusted advisor to hiring managers by providing market insights, competitive intelligence, and data-driven recommendations
• Screen, vet, and guide candidates throughout the interview and hiring process while keeping candidate experience top of mind
• Partner cross-functionally with Engineering, Marketing, Operations, and People teams to drive alignment and land successful hires
• Lead compensation conversations and offer negotiations, including startup equity packages
• Track recruiting metrics and performance to continuously optimize processes, improve conversion rates, and scale hiring effectively
• Build and maintain strong relationships with candidates, hiring managers, and senior leadership to influence decision-making and hiring outcomes

Senior Technical Recruiter, Product and Design

Operations

• Support Solutions Consulting and Implementation teams by performing environment configuration, integrations, and data mappings (no direct client interaction)
• Execute key configuration tasks to drive adoption and quality for accounts via internal teams (SC/CSM/Support)
• Manage work across multiple internal stakeholders; prioritize effectively and deliver on time
• Collaborate with Product/Engineering on which requests to support; provide clear internal recommendations and trade-offs
• Continuously improve internal post-sales workflows to accelerate time-to-value
• Create and maintain internal documentation, playbooks, and an up-to-date knowledge base
• LaunchDarkly Engineering Support: manage and audit feature flags, targeting rules, controlled rollouts; validate experiments and partner with ENG for safe rollbacks
• Ad-Hoc Engineering Support: own escalated technical issues—triage, reproduce, coordinate hotfixes, and communicate updates; capture lessons learned
• AWS Platform Support: collaborate on IAM checks, configuration validation, service health monitoring; provide cost and usage insights and escalate against error budgets
• Punchout/eProcurement Troubleshooting: lead end-to-end debugging of cXML/OCI integrations (headers, mappings, auth, response codes); coordinate with ENG and Datadog for monitoring signals and create durable playbooks
• Reporting & Insights: build and maintain Salesforce dashboards; use Slack access to develop insights, automate reporting, and support client health visibility
• Access Governance & Security Compliance: maintain least-privilege access for sensitive accounts; enforce non-contractor access rules and coordinate reviews with Security/IT

Solutions Operations Analyst

Business Operations

• Lead and execute strategic projects that drive business outcomes across multiple functions, helping Zip scale operations effectively
• Collaborate cross-functionally with teams across the business to implement strategic initiatives and ensure alignment on key business objectives
• Design new business processes “zero-to-one” and optimize existing processes and systems for “one-to-ten” improvements in operational efficiency and scalability
• Analyze operational data, identify trends and pain points, and provide actionable insights to improve business performance
• Work directly with senior leadership to creatively identify and capture the business’ biggest opportunities
• Drive change management initiatives, helping teams adapt to new tools, systems, and processes

Business Operations Associate

Technical Product Manager

• Zip builds a purpose-built procurement platform used by enterprises like OpenAI, Snowflake, and Coinbase to manage vendor spend.
• First Technical Program Manager at Zip to establish programs, processes, and operational rigor across Engineering, Product, and Design.
• Lead the Managed Release Process: coordinate monthly feature releases, track feature flags, and align engineering timelines with GTM teams.
• Feature Flag Lifecycle Management: drive process improvements around creation, usage, and cleanup of feature flags.
• Incident & Bug Management: own follow-up processes for incidents and top bugs, including corrective actions and retrospectives.
• Performance Regression Oversight: track performance regressions, coordinate resolutions, and escalate as necessary.
• Cross-Team Project Coordination: manage interdependencies, unblock workflows, and align on timing, ownership, and integration needs.
• Vendor Management: oversee select technical vendors, including usage forecasting, access management, renewals, and credit tracking.

Senior Technical Program Manager

Account Manager

• Act as a trusted advisor, product consultant, and closer to deliver ROI in renewals and upsells
• Partner with Customer Success to monitor health scorecards and identify customer needs
• Evangelize and solution Zip to meet current and future product needs
• Contribute to building team culture and sales processes at a startup
• Negotiate all facets of renewal contracts to maximize value while enhancing customer relationships
• Engage the broader Zip team to provide updates on renewal status and escalate when needed
• Manage customers on multi-year contracts to ensure value realization
• Become a product and procurement expert and demo-readily present the Zip platform
• Use sales intelligence and engagement tools to prospect, manage deal cycles, and bring on customers
• Be adaptable and help shape the sales process in a hyper-growth environment

Commercial Account Manager

• Supporting and/or leading onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
• Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
• Support and/or lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
• Proactive project management across many customers, to manage requirements and tasks across onboardings
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
• Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
• Continuously improve the post-sales processes to help our customers accelerate the time to value

ERP Solutions Consultant

• The Deal Desk Manager will help to accelerate deal cycles to close and maximize revenue by partnering with our Sales reps in proposal building, pricing, quote generation and opportunity management in the effort to structure profitable and compliant transactions.
• Review proposals / quotes and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.
• Provide proactive support, guidance and creative solutions to the Sales team in order to help drive new deals as well as for renewal / up-sell opportunities, while being aware of relevant customer information, provisioning and current invoices.
• Ensure compliance with company pricing / discount policies and processes.
• In addition, you will add strategic value by highlighting process inefficiencies and areas in need of enablement or definition and working with multiple departments on behalf of the Sales team to ensure the Sales team is being supported to the highest standard possible.
• Identify potential training opportunities and coordinate with Sales Enablement to develop & communicate materials to all necessary business functions.
• Provide additional support to regional sales leaders as needed