Senior Manager, AI Operations

Zip

Senior Manager leading AI Operations for procurement AI platform provider. Driving product delivery and customer adoption of AI solutions with a hands-on approach.

Posted 7/6/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $140,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Drive the adoption of Zip’s AI solutions across our customer base, helping them move toward automated workflows and meeting targets that turn successful deployments into long-term revenue, in partnership with Customer Success.
Own the data and integration partnership evaluation program end-to-end: run the coverage, reliability, and accuracy evaluation that decides which partners earn a production integration, and hold partners to ongoing quality once live.
Ensure the quality and reliability of Zip’s platform capabilities by setting clear standards, testing processes, and release requirements to maintain accuracy for our customers.
Grow and lead the team behind the function, scaling its capacity and setting the structure, performance standards, and operating cadence that keep output consistent as volume grows.
Own throughput across the delivery pipeline, from planning and prioritization through deployment, maintenance, and the performance analytics that surface what needs attention.
Develop internal tools and automation to reduce repetitive tasks within the team’s quality assurance, support, and reporting processes.
Partner daily across AI Forward Deployed Engineering, Customer Success, Product, and Engineering to keep delivery moving and resolve blockers before they escalate.

Requirements

What you’ll need

A track record of owning an operational function with accountability for adoption, quality, and throughput, measured on outcomes rather than activity.
Experience growing and scaling a delivery team through systems, process, and coaching, with a focus on lifting output quality as the team expands.
Enough technical fluency to judge AI quality, read an LLM evaluation framework, and assess a data partner's coverage and accuracy, without needing an engineer on call.
Strong commercial judgment to own partner evaluations and go/no-go decisions, balancing quality, cost, and strategic value.
Sharp prioritization under competing demands, and the communication discipline to surface risk to leadership before it becomes a problem.

Benefits

Comp & perks

Start-up equity
Health, vision & dental coverage
Catered lunches & dinners for hybrid employees
Commuter benefit for hybrid employees
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Partner EvaluationLLM Evaluation FrameworkQuality Assurance ProcessesPerformance AnalyticsAutomation Development

Soft Skills

Sharp PrioritizationCommunication DisciplineCommercial Judgment