Yorktel

Support Engineer

• Provide media broadcast operations and executive audiovisual support to government and corporate clients
• Proactively monitor appropriate communications channels
• Promptly respond to requests from customers, colleagues, and other stakeholders
• Delegate or escalate where necessary but retain ownership to follow-up and ensure follow-through
• Provide customer reports, input on operations metrics and SLA compliance
• Familiarity with VMRs (Teams, Zoom, Webex)
• Operate video production switcher and cameras during events
• Operate audio mixing board during live broadcasts and large events
• Streaming media encoding, digital video editing and digital asset management
• Provide audiovisual support for conferences and events
• Audio and video signal routing, patching, switching
• Pulling inventory for show prep
• Managing inventory return to warehouse
• Knowledge of and adherence to Yorktel policies and procedures
• Pre-event staging, testing
• Driving truck to customer site, local or long haul
• Logistics, load in, setup, and strike
• Production logistics to include audio and video production equipment, lighting, staging, projection, and related assets

Production Technician, Support

Operations

• Provide a high level of customer service and support to internal and external customers
• Create customer incident tickets and troubleshoot issues
• Provide remote support for Managed Services Meet & Greets and Live Events
• Protect all internal and external confidential information
• Regularly communicate answers to complex questions and respond to inquiries about technical issues
• Maintain records of technical support requests
• Communicate with end users to assist with diagnosing and repairing audio and video issues remotely
• Ensure all assigned trouble tickets are resolved to customer satisfaction
• Interact with partners and vendors to determine and resolve customer issues
• Participate in root-cause analysis
• Maintain the Tech Ops Knowledge Database
• Arrange for dispatch of personnel and ship appropriate hardware
• Upgrade or downgrade software to ensure functionality

TechOps Representative

Director

• Drive organizational compliance with all applicable Public Sector regulations
• Establish, implement, and maintain policies for government contracting compliance
• Oversee preparation for government audits and compliance assessments
• Responsible for reporting to various agencies and administration of contracts
• Liaison across departments to assist in maintaining compliance with contract terms
• Achieve 'satisfactory' performance evaluations from government contract offices
• Negotiate quarterly and annual sales objectives and promote awareness of Yorktel
• Develop creative content for proposals and presentations
• Ensure company compliance with all state and federal contract requirements

Director, Government Programs

Sales

• Respond to government and commercial software license and subscription Requests For Quote (RFQ) (new and renewal).
• Manage software inbox(es) and bid portal(s) to provide timely bid/no-bid response, quotes and contract compliance.
• Work under direction of line management to maximize bid rate, win rate and profit.
• Develop trust and relationships with agency buyers and software publisher-supplier partners
• Promote awareness of Yorktel portfolio and as/when directed prospect for new business through social media and other modalities.
• A company laptop and privileged access to Yorktel’s modern ERP/CRM systems, back-office software, office software and quote tools is provided.
• A Software Sales Specialist must be able to learn, apply and adapt new skills quickly.
• The Software Sales Specialist will learn the basics of government contract requirements to maintain compliance.
• The Software Sales Specialist is part of a team but often works independently, under supervision.
• Like all employees, the Software Sales Specialist must complete an online timecard each week.