Yorktel

Engineer

• Provide quick and effective resolution of hardware and software issues
• Assisting clients over phone, video, and/or client site troubleshooting audio visual and video conference equipment
• Performing call setups, 1st and 2nd level problem determination as needed using designated client tools and procedures for audio/visual & video conferencing equipment
• Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including: Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms Microsoft Teams Rooms Zoom Google Meet Logitech Video Conferencing Systems and Sync Lenovo ThinkSmart Appliances and Manager Biamp Audio/Visual Appliances and Tesira Software Poly Video Conferencing Appliances and Lens
• Managing designated videoconferencing & audio/visual facilities, systems maintenance, operations, and administration of client standards of video, audio, and web conferencing services
• Obtaining usage statistics, issue logs, and/or other videoconference & audio-visual collection/reporting systems
• Provide training and client support to users in the operations of videoconferencing & audio-visual systems
• Assisting and/or providing guidance to other videoconferencing & audio-visual coordinators
• Compiling client conference room & AV-VC equipment inventory during preventative maintenance sessions
• Coordinating videoconferencing & audio-visual activities with client facilities as required (e.g., Company/Department Communication Meetings, Special Events, etc.)
• Creating and modifying user documentation
• Maintain Kinly’s database of AV and VC system documentation
• Low to mid-level network adjustments to user equipment

Support Desk Engineer

Account Manager

• Responsible and accountable for overall sales processes from initial contact to closure.
• Promote/sell/secure orders from existing and prospective customers.
• Present existing products and services to current and prospective clients.
• Ensure client requirements are understood and communicated effectively to service teams.
• Work closely with various departments on service offerings and strategic engagements.
• Develop and conform to company technical standards and practices.
• Track and maintain all account activity in the company CRM application.
• Prepare and present proposals to corporate decision makers and generate new business revenue.

Strategic Account Manager

Project Manager

• Responsible for coordinating all internal and external tasks to deploy assigned service projects
• Ability to handle several large to mid-size projects as well as several additional smaller projects simultaneously
• Responsible for conducting internal and external kickoff meetings for projects and establishing project schedules
• Responsible for scheduling and holding project status meetings, as necessary
• Ability to project job cost assessment and tracking related to each effort as well as providing monthly project forecasts
• Support and assist the Sales team on project timelines and RFP responses as requested
• Interface with vendors as necessary
• Act as single point of contact during project execution

• Lead large-scale, multi-site, and complex AV/UC deployments across commercial and government clients
• Own the full project lifecycle including scope, schedule, budget, risk, and delivery outcomes
• Coordinate all internal and external resources required to successfully deploy assigned projects
• Manage multiple large and mid-size projects simultaneously while maintaining control of additional smaller efforts
• Establish project schedules, conduct internal and external kickoff meetings, and maintain alignment across all stakeholders
• Lead regular project status meetings and ensure clear communication of progress, risks, and next steps
• Own project financial performance including budgeting, cost tracking, forecasting accuracy, and change order management
• Proactively identify, communicate, and mitigate risks related to scope, schedule, and financial performance
• Serve as the primary point of contact for clients, including executive stakeholders, ensuring strong communication and overall client satisfaction
• Manage escalations and drive resolution across internal teams and external partners
• Lead coordination across engineering, programming, field operations, procurement, and subcontractors to ensure successful delivery
• Mentor and support Project Managers and Project Coordinators, providing guidance on execution and best practices

Senior Project Manager

• Lead large-scale, multi-site, and complex AV/UC deployments across commercial and government clients
• Own the full project lifecycle including scope, schedule, budget, risk, and delivery outcomes
• Coordinate all internal and external resources required to successfully deploy assigned projects
• Manage multiple large and mid-size projects simultaneously while maintaining control of additional smaller efforts
• Establish project schedules, conduct internal and external kickoff meetings, and maintain alignment across all stakeholders
• Lead regular project status meetings and ensure clear communication of progress, risks, and next steps
• Own project financial performance including budgeting, cost tracking, forecasting accuracy, and change order management
• Proactively identify, communicate, and mitigate risks related to scope, schedule, and financial performance
• Serve as the primary point of contact for clients, including executive stakeholders, ensuring strong communication and overall client satisfaction
• Manage escalations and drive resolution across internal teams and external partners
• Lead coordination across engineering, programming, field operations, procurement, and subcontractors to ensure successful delivery
• Interface with vendors and subcontractors to support procurement, scheduling, and execution activities
• Support and assist the Sales team with project timelines, scoping input, and RFP responses as required
• Drive accountability across all project contributors to meet delivery milestones and contractual commitments
• Contribute to the development and continuous improvement of PMO standards, tools, and reporting frameworks
• Mentor and support Project Managers and Project Coordinators, providing guidance on execution and best practices