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Yorktel

Customer Success Manager

Yorktel

Customer Success Manager responsible for delivering managed services and driving customer satisfaction for Yorktel. Overseeing service performance and continuous improvement.

Posted 6/11/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
managed servicestechnical supportservice deliveryprogram managementoperational data analysiscontractual complianceregulatory complianceservice enhancementaccount growth
Soft Skills
customer satisfactioncustomer retentiontrusted advisorrelationship managementcollaborationescalation management
Tools & Technologies
Microsoft 365audiovisual systemsUCCenterprise collaboration
Certifications & Qualifications
ITIL certificationPMP certificationBA in ManagementBA in Engineering
Industry Keywords
SLAsKPIscustomer success

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Ensure the successful delivery, performance, and continuous improvement of managed services and technical support for assigned customers.
  • Act as the primary point of contact and trusted advisor, driving customer satisfaction, retention, and long-term value realization.
  • Oversee service performance against contracted SLAs and KPIs, lead escalations, analyze operational data, and collaborate with internal teams.
  • Maintain strong customer relationships and ensure contractual and regulatory compliance.
  • Identify opportunities for service enhancement and account growth.

Requirements

What you’ll need
  • ITIL certification (V3 Foundation or ITIL 4) — strongly preferred
  • 5+ years in Managed Services, Technical Services, Customer Success, Service Delivery, or Program Management
  • Experience in audiovisual, UCC, or enterprise collaboration environments
  • BA/BS in Management, Engineering, or related field — or equivalent professional experience.
  • Microsoft 365, PMP, or other relevant certifications are a plus.

Benefits

Comp & perks
  • 401k plan
  • Flex 125 plans