Customer Success Manager

Yorktel

Customer Success Manager responsible for delivering managed services and driving customer satisfaction for Yorktel. Overseeing service performance and continuous improvement.

Posted 6/11/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Ensure the successful delivery, performance, and continuous improvement of managed services and technical support for assigned customers.
Act as the primary point of contact and trusted advisor, driving customer satisfaction, retention, and long-term value realization.
Oversee service performance against contracted SLAs and KPIs, lead escalations, analyze operational data, and collaborate with internal teams.
Maintain strong customer relationships and ensure contractual and regulatory compliance.
Identify opportunities for service enhancement and account growth.

Requirements

What you’ll need

ITIL certification (V3 Foundation or ITIL 4) — strongly preferred
5+ years in Managed Services, Technical Services, Customer Success, Service Delivery, or Program Management
Experience in audiovisual, UCC, or enterprise collaboration environments
BA/BS in Management, Engineering, or related field — or equivalent professional experience.
Microsoft 365, PMP, or other relevant certifications are a plus.

Benefits

Comp & perks

401k plan
Flex 125 plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

managed servicestechnical supportservice deliveryprogram managementoperational data analysiscontractual complianceregulatory complianceservice enhancementaccount growth

Soft Skills

customer satisfactioncustomer retentiontrusted advisorrelationship managementcollaborationescalation management

Certifications

ITIL certificationPMP certificationBA in ManagementBA in Engineering