Support Desk Engineer

Yorktel

Support Desk Engineer providing resolution of hardware and software issues at Yorktel. Assisting clients with audio visual and video conference equipment troubleshooting and support.

Posted 6/9/2026full-timeWall Township • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide quick and effective resolution of hardware and software issues
Assisting clients over phone, video, and/or client site troubleshooting audio visual and video conference equipment
Performing call setups, 1st and 2nd level problem determination as needed using designated client tools and procedures for audio/visual & video conferencing equipment
Troubleshooting skills for commercial audio/visual systems, video conferencing systems, and platforms including: Crestron Flex Video Conference Systems, Room Scheduling, AirMedia, DigitalMedia, and XiO Cisco Video Conferencing Appliances, TMS, and Webex Management Platforms Microsoft Teams Rooms Zoom Google Meet Logitech Video Conferencing Systems and Sync Lenovo ThinkSmart Appliances and Manager Biamp Audio/Visual Appliances and Tesira Software Poly Video Conferencing Appliances and Lens
Managing designated videoconferencing & audio/visual facilities, systems maintenance, operations, and administration of client standards of video, audio, and web conferencing services
Obtaining usage statistics, issue logs, and/or other videoconference & audio-visual collection/reporting systems
Provide training and client support to users in the operations of videoconferencing & audio-visual systems
Assisting and/or providing guidance to other videoconferencing & audio-visual coordinators
Compiling client conference room & AV-VC equipment inventory during preventative maintenance sessions
Coordinating videoconferencing & audio-visual activities with client facilities as required (e.g., Company/Department Communication Meetings, Special Events, etc.)
Creating and modifying user documentation
Maintain Kinly’s database of AV and VC system documentation
Low to mid-level network adjustments to user equipment

Requirements

What you’ll need

Helpdesk or Call Center experience
Avixa Certified Technology Specialist (CTS)
Biamp and/or Crestron experience is a plus
CompTIA A+ is a plus
CompTIA Network + is a plus
Cisco CCNA R&S, Cisco CCNA Voice/Video, Cisco Unified Communication experience, Cisco Unified Communication Manager voice experience is a plus
Bachelor's or Associate’s degree in technical discipline, or experience in related field is a plus

Benefits

Comp & perks

401k
Flex 125 plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingaudio/visual systemsvideo conferencing systemsnetwork adjustmentscall setups1st level problem determination2nd level problem determinationclient supportuser documentationinventory management

Soft Skills

client assistancecommunicationtrainingguidancecoordinationproblem-solvingorganizationadministrationteam collaborationreporting

Certifications

Avixa Certified Technology Specialist (CTS)CompTIA A+CompTIA Network +Cisco CCNA R&SCisco CCNA Voice/VideoCisco Unified Communication Manager