AV Technician

Yorktel

On-site AV Technician supporting collaboration technologies for Yorktel clients. Provide customer service and maintenance for AV equipment in Princeton, NJ.

Posted 7/16/2026full-timePrinceton • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer service and technical support for collaboration technologies, including troubleshooting and maintaining audio/visual equipment. Proficient in managing incident requests and adhering to client policies while ensuring effective communication and teamwork.

Highest-signal resume keywords

Customer ServiceTechnical SupportAudio/Visual Equipment TroubleshootingCollaboration TechnologiesIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Technical IssuesBasic Understanding of IP NetworkingBasic Understanding of A/V Signal FlowsExperience with Microsoft TeamsExperience with WebexExperience with ZoomExperience with Meetup DevicesExperience with Owl Video DevicesAbility to Lift Up to 50 lbsAbility to Carry Up to 30 lbs

Soft Skills

TeamworkCommunicationProblem-SolvingAdaptabilityTime Management

Tools & Technologies

Incident Management SystemCollaboration TechnologyMeeting Scheduling Tools

Industry Keywords

Customer Facing PositionPreventative MaintenanceRoom ChecksClient PoliciesTravel Requirements

About the role

Key responsibilities & impact

Provide excellent customer service.
Provide client assistance to support collaboration technology or process.
Provide support on all collaboration technologies including, but not limited to: Microsoft Teams, Meetup devices, Owl video devices, Webex, Zoom.
Provide end-user support on process: Scheduling meetings with technology, Requesting support, Basic use of technology.
Troubleshoot, to level 1, all issues to capability and resolution: Simple replacement of equipment, Swap of cables, Basic troubleshooting.
Escalate issues, as required, to necessary parties following process.
Weekly room checks.
Quarterly room preventative maintenance.
Maintain and report on all technology requests within Client’s Incident Management System.
Ensure all assigned tickets are updated and closed once resolved.
Provide standard weekly, monthly and quarterly reports as required and on-time.
Adhere to all Yorktel policies including, but not limited to: Time keeping, Overtime requests and authorizations, Vacation and sick time requests.
Adhere to all client policies.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

What you’ll need

1-3 years’ experience working with audio/visual equipment
1-3 years’ experience with troubleshooting technical issues
1-3 years’ experience in a customer facing position
Basic understanding of IP networking
Basic understanding of A/V signal flows
Ability to work as part of a team and as an individual
Ability to lift and carry up to 30 pounds/25 kilos
Ability to walk and be on your feet for long periods of time
Some overtime required, as allowed by local labor law
Travel within NJ (no overnight stay) required as directed by their manager
Climbing of ladders, up to 10 feet/3 meters
Bachelor’s Degree preferred. Not required
Ability to lift up to 50 lbs
Must be able to speak and understand English
In state travel required

Benefits

Comp & perks

401k and Flex 125 plans