On-Site Technician

Yorktel

On-Site Technician handling AV systems for Yorktel clients. Supporting videoconferencing equipment with technical troubleshooting and customer satisfaction focus.

Posted 6/27/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingAV equipmentvideoconferencing standardsAV Conferencing systemsCiscoPolyCrestronTeamsWebExZoom

Soft Skills

professionalismintegrityinterpersonal skillscustomer servicewritten communicationverbal communicationbusiness acumenanalytical competenceproblem solvingsense of urgency

Tools & Technologies

videoconferencing equipmentCodec’sPoly MCUcontrol systemsYorktel VNOCservice delivery teamtrouble ticketspreventative maintenancemulti-room eventsendpoint success

Certifications & Qualifications

valid U.S. driver’s license

Industry Keywords

customer satisfactionservice improvementroot-cause analysisbackground checksdrug tests

About the role

Key responsibilities & impact

Responsible for in room and remote resolution support liaising with the Yorktel VNOC and management
Ensure smooth delivery of the Managed Videoconferencing Service for a dedicated client
Engage with all key customers and act as a liaison between customer and Yorktel service delivery team
Measure customer satisfaction and identify areas of service improvement
Deliver solutions and implement long-term improvement plans across on-site support team
Complete tiers 1-3 troubleshooting of non-functional AV equipment
Assist in the setup and support of high-level multi-room events
Escalate technical issues found in the rooms and conduct break/fix accordingly
Assist in the preventative maintenance checks
Provide basic training of equipment to client personnel
Own responsibility for endpoint success in the designated region
Communicate internally with various teams to keep all parties updated on customer issues
Respond with a sense of urgency when receiving customer correspondence
Participate in root-cause analysis of technical issues to assist with resolution of trouble tickets
Other duties as assigned

Requirements

What you’ll need

High levels of professionalism and integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills
Strong business acumen and analytic competence
Excellent problem solving skills
Working knowledge of videoconferencing standards
Ability to troubleshooting of AV Conferencing systems
Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom etc
Codec’s Cisco, Poly MCU and control systems from Cisco, Poly, Crestron
Valid U.S. driver’s license
Must be willing to complete background checks and drug tests required by current or future contracts.

Benefits

Comp & perks

Excellent salary and benefits package
401k plans
Flex 125 plans