On-Site Technician

Yorktel

On-Site Technician providing AV support and troubleshooting for Yorktel clients. Engaging with customers for videoconferencing solutions and improving service delivery.

Posted 6/27/2026full-timeCary • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for in room and remote resolution support liaising with the Yorktel VNOC and management
Measure customer satisfaction, identifying areas of service improvement
Deliver solutions and implement long term improvement plans
Complete tiers 1-3 troubleshooting of any non-functional AV equipment
Assist in the set-up and support of high level multi room events
Escalate any technical issues found in the rooms and conduct break fix accordingly
Provide basic training of equipment to client personnel
Maintain responsibility for endpoint success including software updates and end user training
Communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales to keep all parties up to date

Requirements

What you’ll need

Working knowledge of videoconferencing standards
Ability to troubleshoot AV Conferencing systems
Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom etc
Codec’s Cisco, Poly MCU and control systems from Cisco, Poly, Crestron
Valid U.S. driver’s license
High levels of professionalism and integrity
High levels of interpersonal skills
Excellent problem solving skills
Must be willing to complete background checks and drug tests as required by current or future contracts

Benefits

Comp & perks

Excellent salary and benefits package
401k and Flex 125 plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingAV Conferencing systemsvideoconferencing standardsCisco codecsPoly codecsCrestron control systemssoftware updatesendpoint successcustomer satisfaction measurementservice improvement

Soft Skills

professionalismintegrityinterpersonal skillsproblem solvingcommunication

Certifications

valid U.S. driver's license