On-Site Technician

Yorktel

On-Site Technician delivering video managed services and technical support for clients. Responsible for troubleshooting, setup, and customer satisfaction in videoconferencing services.

Posted 6/27/2026full-timeBridgewater • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

troubleshootingAV equipmentvideoconferencing standardsproblem solvingservice improvementpreventative maintenancecustomer satisfaction measurementendpoint managementmulti room event supporttechnical issue escalation

Soft Skills

professionalismintegrityinterpersonal skillscustomer servicewritten communicationverbal communicationbusiness acumenanalytical competenceteam collaborationadaptability

Tools & Technologies

TeamsWebExZoomCiscoPolyCrestronPoly MCUcontrol systemsRMA endpointsVNOC

Industry Keywords

Managed Videoconferencing Serviceservice deliverycustomer liaisontechnical supportAV Conferencing systemsbackground checksdrug testsequipment trainingservice processesissue resolution

About the role

Key responsibilities & impact

Responsible for in room and remote resolution support liaising with the Yorktel VNOC and management
Ensuring smooth delivery of the Managed Videoconferencing Service
Engaged with all key customers
Act as a liaison between customer and entire Yorktel service delivery team
Measuring customer satisfaction
Identifying areas of service improvement
Delivering solutions and implementing long term improvement plans
Complete tiers 1-3 troubleshooting of any non-functional AV equipment
Assist in the set-up and support of high level multi room events
Escalate any technical issues found in the rooms and conduct break fix accordingly
Assist in the preventative maintenance checks
Provide basic training of equipment to client personnel
Service & RMA endpoints for maintenance issues and resolution
Directly own responsibility for endpoint success in the designated region
Communicate internally with project managers, account managers, maintenance implementation managers, engineering staff, and sales
Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner

Requirements

What you’ll need

High levels of professionalism and integrity
High levels of interpersonal skills
High ability to work with peers
Exceptional customer service skills
Exceptional written, verbal and interpersonal skills
Strong business acumen and analytic competence
Excellent problem solving skills
Must be willing to complete background checks and drug tests
Working knowledge of videoconferencing standards
Ability to troubleshooting of AV Conferencing systems
Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom etc
Codec’s Cisco, Poly MCU and control systems from Cisco, Poly, Crestron

Benefits

Comp & perks

401k and Flex 125 plans