Video Teleconferencing Technician

Yorktel

Video Teleconferencing Technician responsible for maintaining conference tech and facilitating meetings. Collaborating with customers and managing audio-visual systems at client locations.

Posted 7/8/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in video conferencing solutions and A/V technology, with a strong focus on customer support and effective communication. Capable of creating and maintaining documentation, troubleshooting technical issues, and providing training on collaboration technology.

Highest-signal resume keywords

Video Conferencing SolutionsA/V ExperienceCustomer SupportStandard Operating Procedures (SOPs)Technical Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Video Teleconferencing (VTC)Audio/Visual ConfigurationTroubleshootingUser DocumentationClient Training

Soft Skills

CommunicationFlexibilityCollaborationAdvocacy

Tools & Technologies

Collaboration TechnologyConference Room Systems

Certifications & Qualifications

Technical CertificationHigh School DiplomaBachelor's Degree

Industry Keywords

Standard Operating ProceduresConfidential InformationClient ProceduresVideo Booking

About the role

Key responsibilities & impact

Influence internal and external resources to achieve desirable outcomes for customers.
Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.
Handle and protect confidential information as needed.
Maintain flexibility in work schedules to meet customer business needs.
Act as a service advocate for video collaboration rooms/systems.
Assist with video booking and connections.
Adhere to all client and Yorktel procedures and policies.
Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.
Perform scheduled checks on all conference rooms.
Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.
Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.
Provide client training on collaboration technology.
Troubleshoot conference spaces and related technology.

Requirements

What you’ll need

High School Diploma or Technical Certification; Bachelor's Degree is a plus
2-5 years of experience in video conferencing solutions and customer support
2-5 years of A/V experience

Benefits

Comp & perks

Excellent salary and benefits package
401k and Flex 125 plans