Customer Support

• Help Spanish or French and English client members through the enrollment process
• Assist with chat and message center as you gain additional experience
• Provide superior customer service in a work from home environment
• Build rapport and respond to customers in a compassionate manner
• Customize customer service approach to meet all types of member communication styles and personalities
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws
• Translate health and welfare and pension terms into simple explanations for customers
• Maintain and document complete and accurate call and case notes in English

Bilingual Benefits Customer Service Representative – Spanish or French

• Assist client plan participants through enrollment process
• Provide updates on health care and/or pension plans
• Handle customer inquiries via phone, chat and message center

Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual

Actuary

• Build strong relationships internally and with client representatives
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Partner with consultants to provide P&C actuarial support on client projects that help improve our clients’ performance. Focus on Reserving and Capital engagements.
• Help to create project plans and monitor progress to deadlines and budget
• Ensure appropriate and effective communication among team members and the client Increase efficiency within client teams by identifying ways to improve processes
• Deliver projects that meet or exceed client expectation
• Involvement in R&D to develop and enhance future sales propositions and internal firm knowledge to maintain our leading edge in the market
• Contribute to sales and marketing efforts by assisting in the drafting of proposals, presentations and pitches

Actuarial Intern

Client Services Representative

• Provide outstanding client service and support to a diverse portfolio of new and existing clients across various exciting industry sectors.
• Understand client’s business and risk management needs, establish and maintain active relationships with primary Stakeholders and decision-makers, and deliver profitable business solutions.
• Optimize revenue from new and existing clients using a range of placement channels and markets.
• Communicate effectively with clients, colleagues, and markets to maximize service delivery levels.

Client Service Executive – Insurance

Consultant

• Asesorar clientes y prospectos en temas de Riesgos Laborales para prevenir futuros riesgos en los funcionarios y mejorar así el desempeño financiero y operacional de nuestros clientes.
• Asesorar a los equipos de Salud Ocupacional y de Recursos Humanos de nuestros clientes, en la elaboración de estrategias de salud y en el desarrollo de políticas internas relacionadas.
• Elaborar evaluaciones de riesgo y siniestros, herramientas de auditoría, políticas y procedimientos, y realizar recomendaciones para minimizar pérdidas operacionales, ausentismos y mejorar el perfil de riesgo de los empleados (ocupacionales y no ocupacionales).
• Planear, implementar, monitorear y revisar metodologías prácticas y efectivas (preventivas, correctivas y de protección).
• Dar apoyo al equipo de ventas y de colocación en las negociaciones relativas a Riesgos Laborales.
• Promocionar y liderar entrenamientos con los clientes sobre temas de Riesgos Laborales.
• Mantener estadísticas y antecedentes para los reportes gerenciales.

Consultor SST

Operations

• Process and manage incident tickets, including batch processing incidents escalated by the Operations Pilot, as well as database, system, application, and hardware-related issues.
• Handle a range of catalogue requests, such as file and directory deposits, modifications, creations, copies and transfers, database-related actions, log transmissions, treatment execution, information requests, and the dispatch of backup tapes.
• Execute technical and application-related changes, including deliveries, ensuring appropriate reporting is completed.
• Maintain a high level of accuracy and attention to detail, applying strong analytical and problem-solving skills in daily activities.
• Update delivery procedures, production environment documentation, and batch treatment instruction guides on a daily basis to ensure operational consistency.
• Work collaboratively within a team environment, contributing to shared objectives and operational effectiveness.
• Produce daily reports outlining the status of deliveries and related activities.
• Demonstrate the ability to understand and navigate complex business processes involving multiple stakeholder groups and perspectives.
• Support audit activities as required, including providing relevant information and documentation.
• Participate in the live ticketing process, contributing to and recommending prioritization where appropriate.

IT Operations Analyst, French Speaker

Administration

• Einblick in die Administration der betrieblichen Altersversorgung von Großkunden
• Unterstützung des Teams im Tagesgeschäft:
• administrative und organisatorische Unterstützung
• Datenpflege im Administrationssystem
• Erstellung und Pflege von Dokumenten mit Word, Excel und firmeneigenen Anwendungen
• Bearbeitung von Eingangspost (interne und externe Kommunikation)
• Je nach Bedarf unterstützt Du auch in Projekten, bspw. bei der Durchführung von Tests

Werkstudent – Administration

Analyst

• Manage large-scale data, conduct quantitative analyses, prepare reports and deliverables and contribute to clients’ success through the quality of your work results
• Participate in client meetings, serve as a contact to clients on delivery of services and answer questions applying your technical expertise
• Work directly with both external and internal contacts to help projects and team operation success.

Senior Analyst, ECBA

• Support Asia Pacific clients in monitoring and tracking submitted claims and reimbursements
• Enhance data, process and project management skills
• Collaborate with a global team for accountability and quality delivery

Flexible Benefits Administration Analyst

• Managing customer relationships and providing a great customer experience to drive loyalty
• Answering enrollment questions, applications, and general concerns
• Spending approximately 95% of the day in phone conversations
• Assisting participants with application processes and account inquiries

Customer Service Representative

• Help Spanish or French and English client members through enrollment process
• Provide the highest level of service on each contact
• Spend the day on the phone, assist with chat and message center
• Safeguard confidential information according to HIPAA and company data security requirements
• Translate health and welfare and pension terms into simple explanations
• Maintain and document complete and accurate call and case notes in English
• Participate in team meetings and training
• Communicate and collaborate with colleagues in a respectful manner
• Perform other duties as assigned

Bilingual Benefits Customer Service Representative – Spanish, French

• Help Spanish or French and English client members through the enrollment process
• Provide customer service via phone, email, and chat
• Maintain and document complete and accurate call and case notes
• Participate in team meetings and training
• Communicate and collaborate with colleagues in a respectful manner

• Help clients through the enrollment process
• Assist with chat and message center
• Provide customer service in a work from home environment
• Safeguard confidential information in accordance with HIPAA
• Maintain and document complete and accurate call and case notes

Bilingual Benefits Customer Service Representative – Seasonal

• With clear guidance and direction, play an active support role in multiple client teams developing financial analyses, outputs and client deliverables across a regional team.
• Develop working proficiency of core financial, actuarial and analytics theories, models and tools.
• Support accurate and reliable claim reporting and financial modeling to guide client decisions.
• Develop basic knowledge of all broad-based benefit programs (e.g., health care, pharmacy, wellbeing, life, disability, voluntary benefits, etc.)
• Leads Medium to Large clients’ financial/actuarial engagements
• Develops and delivers the financial/actuarial strategy for a portfolio of Medium and/or Large clients
• Drives revenue growth through client sales of additional actuarial, financial, and/or risk solutions
• Take responsibility for execution of specific tasks that contribute to financial/actuarial deliverables for clients, with guidance and adherence to stated deadlines.
• Partner with Global Delivery Centers and Client Service teams to deliver superior project management.
• Build strong relationships internally and collaborate effectively on cross-functional teams.

Health and Benefits – Financial/Actuarial Consulting

Director

• Serve as a senior advisor on defined contribution plan design, governance, compliance, and administration
• Lead large, complex client engagements, including vendor strategy, fee benchmarking, and RFPs
• Develop and support business opportunities, including contributing to sales and cross-solution initiatives
• Ensure seamless transition from sales to delivery and maintain consistent execution across teams
• Review, finalize, and present client deliverables with a focus on quality and impact
• Lead coordination across teams to ensure consistent, high-quality delivery of defined contribution projects
• Plan and deploy resources across a national delivery model, optimizing utilization and team effectiveness
• Build and manage high-performing, leveraged teams to support complex project delivery
• Partner with leadership to deliver against business objectives, including client outcomes, team performance, and growth priorities
• Establish and apply delivery standards, tools, and playbooks to drive consistency and efficiency
• Ensure high-quality client outcomes through adherence to established quality standards and continuous improvement
• Translate firmwide standards into practical application within project delivery
• Support training and capability development aligned to client and business needs
• Enable delivery of new solutions and offerings in response to evolving client priorities
• Oversee project governance, including scope, timelines, budgets, and quality standards
• Anticipate and resolve project risks and escalations, including complex delivery challenges
• Monitor financial performance, including budgets and billing, and address variances as needed
• Track and report key metrics, including financial realization and delivery performance

WTW

Bilingual Benefits Customer Service Representative – Spanish or French

Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual

Actuarial Intern

Client Service Executive – Insurance

Consultor SST

IT Operations Analyst, French Speaker

Werkstudent – Administration

Senior Analyst, ECBA

Flexible Benefits Administration Analyst

Customer Service Representative

Bilingual Benefits Customer Service Representative – Spanish, French

Bilingual Benefits Customer Service Representative – Spanish, French

Bilingual Benefits Customer Service Representative – Seasonal

Health and Benefits – Financial/Actuarial Consulting

Senior Director – Defined Contribution Consultant, Project Delivery Team Lead