Worldwide Flight Services (WFS)

Manager

• Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD
• Administer and update the organization’s attendance point system
• Monitor attendance trends and identify patterns of concern or policy violations
• Partner with HR and leadership to address attendance issues proactively
• Develop attendance incentive programs
• Enforce attendance and conduct policies through consistent disciplinary actions
• Issue and track corrective actions, including verbal, written, final, and escalated termination measures
• Document disciplinary actions in accordance with company policies and employment laws
• Obtain HR approval for disciplinary procedures related to attendance incidents
• Ensure compliance with company policies, labor laws, and regulatory requirements
• Audit attendance records and disciplinary actions for accuracy and consistency
• Partner with HR to process FMLA and accommodation requests
• Ensure on-the-job injuries are coded appropriately in the system
• Create attendance tracking methods and monitor disciplinary next steps
• Generate reports on attendance metrics, point-system status, and disciplinary actions
• Analyze data and recommend improvements to leadership
• Serve as a subject matter expert on attendance policies and disciplinary procedures
• Train supervisors and managers on attendance tracking systems and disciplinary processes
• Address employee inquiries regarding attendance, points, and corrective actions
• Collaborate with HR on escalated employee relations issues

Attendance Performance Manager

Agent

• Equip aircraft cabins with rugs, linens, blankets, equipment, and supplies according to checklist specifications
• Carry supplies weighing up to 50 lbs onto aircraft
• Check, clean, sort, count, salvage, and store equipment
• Assemble cabin service kits
• Operate vacuum cleaners and mechanized cleaning equipment
• Check supply deliveries against requisitions and identify discrepancies
• Clean aircraft interiors by hand and powered equipment using cleaning fluids and materials
• Complete aircraft cleaning bills of work and other required forms
• Stock and clean vehicles used in the cleaning function
• Stock and clean cabin service make-up rooms
• Maintain cabin service kits and cleaning equipment
• Dispose of trash, rubbish, and job-related waste
• Comply with site security procedures and report concerns

Aircraft Appearance Agent

Supply Chain

• Manage warehouse operations and airport ramp operations
• Work with internal and external executive-level contract partners to ensure efficient handling of Express packages
• Facilitate daily cross-dock throughput of packages from aircraft to warehouse to trucks with minimal storage
• Lead the team according to structured processes and guidelines, prioritizing safety
• Move packages throughout the facility in this hands-on role
• Ensure customer satisfaction, safety, security, and quality exceed standards for the assigned shift
• Maintain and control operational requirements during the shift in accordance with the corporate security program and TSA legislation
• Plan, organize, lead, and control staff
• Develop next-level leaders and managers in leadership and management skills
• Supervise staff to meet business needs and carrier Service Level Agreement performance standards
• Monitor and instruct Lead Agents and Warehouse Agents on safety rules and standards
• Participate in recruiting, interview candidates, and make hiring decisions
• Assist with employee relations and conflict resolution
• Prepare performance appraisals and provide input for counseling and terminations
• Maintain security under Airport Police, TSA, USCBP, and FAA regulations
• Challenge persons without airport ID badges in WFS warehouses or Airport Operational Areas
• Prepare operational reports, including weekly, monthly, and ad hoc reports
• Complete injury and damage reports
• Authorize or ensure post-accident and post-injury testing
• Assist customer representatives with compliance reports and audits
• Maintain airport employment records and appointments, including badge appointments and USCBP interviews

Senior Air Logistics Manager – ABE Express Operations

Associate

• Transport, load, and unload air freight containers from aircraft within confined areas
• Push, pull, and position loaded air freight containers weighing up to 3,200 lbs
• Remove tie-downs and other gear when loading and unloading
• Read off-load sheets to determine Express package destinations
• Operate ramp equipment with gross weights of 3,000 to 80,000 lbs in congested aircraft and vehicle areas
• Position vehicles up to aircraft
• Engage in aircraft push-out while driving an 80,000 lb vehicle
• Assist push-back operations by guiding the driver using depth perception or communicating with the cockpit

Air Logistics Ramp Associate

• Make reservations, issue tickets and itineraries, and compute passenger fares
• Handle baggage check-in, excess baggage charges, and general travel information
• Assist passengers at boarding gates, validate tickets, and process boarding procedures
• Manage reservations, standby travelers, and luggage arrangements
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities, trace lost articles, update passengers, and return found items
• Process lost or damaged baggage claims, settle minor claims, and forward larger claims
• Receive and process domestic and international airfreight shipments, including routing, rates, and documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Provide customer service for airport and passenger operations, supporting operational efficiency

Passenger Services Agent

General

• Troubleshoot, disassemble, check, clean, repair, replace, test, adjust, assemble, install, service, fabricate, and tow ground equipment while in service or undergoing overhaul/modification
• Certify quality of workmanship, including signing mechanical releases on field work
• Order, receive, inventory, secure, or disburse parts and supplies on or off airport facilities
• Work with assigned maintenance personnel to complete assignments
• Follow Company regulations, procedures, and instructions from leads, supervisors, or general managers
• Complete work-assignment forms and communicate with Company personnel as required
• Monitor staff, security contractors, and visitors and report security breaches, suspicious occurrences, or security-plan non-compliance
• Comply with site security procedures for assigned warehouse and other operations
• Operate tools and power tools for assembling, disassembling, repairing, and installing parts and components
• Read and interpret printed or computerized maintenance manuals and complete required paperwork

Technical Specialist

Instructor

• Deliver safety, security, and procedural training for airport ramp service agents
• Conduct initial, recurrent, and on-the-job training
• Ensure compliance with WFS policies, government safety regulations, and operational standards
• Maintain and monitor training records for accuracy and audit readiness
• Conduct local audits of safety and procedural standards
• Update training manuals and standard operating procedures
• Assist with data entry, flight documentation, and passenger processing compliance
• Interface with TSA, FAA, CBP, and local airport authorities
• Support station management with training initiatives and compliance efforts
• Report to local station management with a dotted line to the corporate training team

Ramp Service Instructor

• Perform computer data entry
• Prepare all flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to applicable air carrier and DOT regulations
• Compile customer lists for sales leads
• Solicit orders and speak with customers to complete sales
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Move cargo up to 70 lbs.
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance
• Drive cargo handling equipment
• Retrieve import and export documents to and from aircraft
• Report to work regularly and on time

Air Cargo Office Agent

Clerk

• Load and unload mail, express, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo where required
• Receive, deliver, and physically handle freight, company material, export cargo, mail, and baggage
• Complete forms and messages necessary for assigned functions
• Comply with WFS site security procedures
• Monitor and report security breaches, suspicious occurrences, and non-compliance
• Position loaded containers on rollers with or alongside aircraft
• Drive vehicles and transport cargo with attached carts through congested aircraft areas
• Read off-load sheets to determine cargo destinations
• Confront and report unauthorized personnel in secured areas
• Report to work regularly and punctually

Ramp Clerk

• Marshall aircraft upon arrival and departure
• Load and unload cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs, to transport cargo between the terminal, warehouse, and aircraft
• Perform ground service functions, including connecting/removing ground power and ground start units and water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment
• Support the timely delivery of cargo, luggage, and business-to-customer shipments while contributing to on-time flights

Ramp Agent

Operations

• Responsible for the on-going operation and revenue generating activities of various lines of business.
• Supervise the establishment and implementation of training programs directed at successful operational performance and operational career development, and the security of facilities, equipment, personnel, information and inventory.
• Effectively lead / coach / mentor GMs to success.
• Identify stations that are deviating from plan and assist GM and Regional Managers in developing and executing action plans.
• Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
• Administer / lead bi-weekly conference calls & originate safety topic discussion matter.
• Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of Safety, Service and Operational abilities at all times.
• Work with all other HDQ organizations to ensure the Operations point of view is represented.
• Support ad-hoc projects as needed.

Director of Operations

• Supervise and coordinate the work of administrative assistants at assigned facilities, ensuring consistent quality, accuracy, and compliance with operational procedures.
• Coach and mentor administrative team members to promote professional growth, collaboration, and accountability.
• Delegate workload effectively and monitor completion of assigned tasks to meet deadlines and operational priorities.
• Schedule meetings, including coordination of conference rooms, equipment, and related logistics.
• Read and route incoming correspondence; locate and attach appropriate files and background materials for leadership review.
• Draft, type, and distribute routine correspondence, reports, and other documents as needed.
• Maintain organized filing systems (electronic and physical) for correspondence, reports, and confidential records.
• Answer and direct incoming calls, take messages, and place outgoing calls as necessary.
• Schedule appointments and maintain calendars for assigned leaders or departments.
• Greet and assist visitors, determining the nature of business and directing them to the appropriate person or department.
• Compile data and prepare summaries or reports as requested.
• Perform other related duties as assigned to support smooth operations.

Administrative Services Manager

• Reviews and audits employee personal data in timekeeping system for accuracy and correction.
• Shaping employee experience through collaboration with stakeholders with respect to attendance and performance.
• Manage performance evaluations for hourly associates through new hire benchmarks and yearly thereafter.
• Manages the gateway matrix to insure data integrity and accuracy.
• Responsible for auditing data flow for processes related to the onboarding, change of status and terminations with the ability of analyzing data, identifying variances.
• In coordination with the recruitment team, ensure a consistent process flow of new hire onboarding.
• Manage system access, setup and reporting including new hire training of system use.
• Works with compensation, payroll and HRIS teams to update system and maintain consistency with employee data.
• Supervises work of the facility administration team ensuring accurate data input and timely pay.
• Leads employee accountability discussions for attendance performance.

Station Performance Manager

• The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
• Complies lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales.
• Quotes prices and terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.
• Moves cargo up to 70lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

• Loading and unloading of cargo (mail, express, freight, and company material) on and off aircraft
• Transporting of cargo between terminals and aircraft
• Ramp transfers of cargo where required
• Physical handling of freight and company material
• Compliance with WFS site security procedures
• Reporting security breaches, suspicious occurrences, or non-compliance with the site security plan

Attendance Performance Manager

Aircraft Appearance Agent

Senior Air Logistics Manager – ABE Express Operations

Air Logistics Ramp Associate

Passenger Services Agent

Technical Specialist

Ramp Service Instructor

Air Cargo Office Agent

Ramp Clerk

Ramp Agent

Director of Operations

Administrative Services Manager

Station Performance Manager

Air Cargo Office Agent

Air Ramp Service Clerk, Part-Time