Worldwide Flight Services (WFS)

Advisor

• Promote Safety and Health Program - to prevent injuries and illnesses from work related causes, and to minimize losses of material resources and interruptions from accidental occurrences.
• Distribute read and signs, bulletins and posters for location and discuss new procedures with station personnel.
• Perform safety audits on warehouse and ramp operations and provide feedback to management.
• Attend safety committee meetings and provide feedback to management.
• Review station audits, review station incidents/accidents/injuries, review station statistics to determine areas of improvement, stimulate hourly personnel involvement in the safety culture, and distribute safety awards as established in company guidelines, accident/Incident Reporting, Investigation, & Analysis, assist with all incident/accident/injury reports.
• Work with Regional Director to ensure all reports are followed up with corrective action to prevent re occurrence, work with training department to identify deficiencies in safety and OJT training, identify thru the audit system deficiencies in the areas of new hire and OJT training and establish procedures for follow up training due to incident/accident.
• Retrieve import/deliver export documents to and from aircraft.

Station Safety Advisor

• Supports a culture of safety by promoting adherence to OSHA, FAA, TSA, and company safety standards.
• Conduct regular ramp and above wing safety audits; issue corrective actions or warnings as needed.
• Promote compliance with OSHA, FAA, TSA, and company safety policies and procedures.
• Lead and participate in safety committee meetings to review data and identify improvement areas.
• Investigate and document accidents, incidents, and injuries, ensuring timely follow-up and reporting.
• Collaborate with station and regional leadership to develop and implement corrective and preventative actions.
• Review and analyze safety metrics, trends and reports to recommend targeted interventions.
• Support training efforts by identifying safety-related skill gaps and coordinating follow-up or remedial trainings.
• Engage employees in safety initiatives and reinforce accountability through communication and recognition.

Air Logistics Station Safety Advisor – Seasonal

Agent

• Marshall aircraft upon arrival and departure.
• Load and unload cargo/baggage on and off aircraft.
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts to pick-up and deliver cargo/bags between the terminal, warehouse and aircraft.
• Sort and load baggage.
• Perform ground service functions, such as connecting/removing ground power and ground start units and water service.
• Perform aircraft pushback, wing walking and related guide man functions.
• Maintain a secure work environment.

Ramp Agent

Trainer

• Responsible for providing training for new hires and tenured employees through various learning methods.
• Provides company, regulatory, carrier or practical training for individual or group settings to new hire as well as tenured employees.
• Creates milestones to be achieved through training methods and create training plans.
• Conducts skill needs assessments to identify specific skill/knowledge gaps, training objectives, work situations and changes in training policies and procedures.
• Coordinates trainings and re-certifications, ensuring training is designed, delivered and evaluated for consistency.
• Observes employees to determine the effectiveness of training programs and ensure that any additional training requirements are fulfilled.
• Complies with all safety policies, practices, and procedures.
• Reports all unsafe activities to supervisor and Safety Manager.
• Maintains training rosters and records with trainees and complies with appropriate training recordkeeping requirements.

Air Logistics Trainer

Supervisor

• Manages all shift and ongoing activities related to warehouse and develops company personnel.
• Understands the operational contract obligations to our customer(s).
• Literate with all computer systems related to the contracted operation.
• Well versed in all aspects of international cargo handling; warehouse buildup and breakdown.
• Regularly reviews personnel and operating activities, directing the resolution of related difficulties.
• Leads, directs, and motivates employee workforce by means of basic management skill sets; including employee coaching, progressive discipline, and effective WFS management teamwork.
• Trains and ensures all assigned employees are aware of and comply with company and customer policies and procedures.

Warehouse Supervisor

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.
• May transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.

Warehouse Agent

Operator

• Track and monitor potential or actual safety and security events around the Worldwide Flight Services (WFS) operation.
• Monitor all accessible CCTV Systems across North American WFS network from the centrally located SOC located and John F Kennedy International Airport.
• Monitor multiple CCTV displays for suspicious, unusual, or hazardous activities.
• Ensure all appropriate actions and notification(s) are completed to mitigate any observed security and/or safety incidents to execute emergency SOC protocols as appropriate.
• Document detailed records, logs and all required written reports as indicated in the SOC Standard Operating Procedures of activities as they occur during the shift and effectively report all appropriate emergency and non-emergency situations in real-time to the SOC Leader.
• Monitor both domestic and worldwide security events that could impact WFS operations.
• Work with Security team in establishing severity rating and updates PULSE.
• Update PULSE record accordingly and ensure notification is sent.

CCTV Specialist Operator

Associate

• Load and unload Express packages from air freight containers to and from semi-trucks in a widely dispersed area.
• Sorting, scanning and movement of small packages within the warehouse.
• Buildup / Breakdown package containers ready for outbound/inbound flights.
• Removal of tie-downs and other gear when loading and unloading.
• Operate air freight handling equipment such as pallet jacks and gaylords (push carts).
• Weighing, labeling, or make/break-down of gaylords or air freight containers.
• Check air express containers for proper piece count, weight, dimensions and documents as appropriate per air safety and security guidelines.
• Report to position on time, as scheduled, including mandatory overtime requirements, varying shifts, weekends, and holidays.
• Successfully complete required computer based and on the job trainings.
• Adhere to company policies, procedures, and performance standards.
• Perform all functions in accordance with safety procedures and policies.
• Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes.

Air Logistics Warehouse Associate

• The work of AMPW Office Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
• Complies lists of customers for use as sales leads.
• Solicits orders or talks with customers to complete sales.
• Quotes prices and terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer, based on knowledge of company’s delivery schedules.
• Moves cargo up to 70lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Air Cargo Union Office Agent

Clerk

• Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft.
• Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow.
• Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
• Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area.
• Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids.
• Ability to successfully communicate with others.
• Ability to work in a high-noise level environment.
• Ability to understand and react to verbal commands and safety warnings, with and without, assistance of sight or visual aids.
• Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt.
• Pull water hose from stationary cabinet and connect to aircraft.
• Lift, connect overhead and remove overhead, 40 lb. KVA electric cable to/from aircraft.
• De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol.
• Ability to judge distances.
• Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.
• Reports to work on a regular and timely basis.

Air Cargo Ramp Clerk – Warehouse

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
• Ensure compliance with airline procedure, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

Supervisor, Passenger Services

• Oversee daily passenger operations to ensure efficient, safe, and customer-focused service delivery.
• Lead a team of front-line agents, support airline partners, and resolve escalated issues.
• Ensure compliance with airline procedure, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Passenger Service Supervisor

• Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft.
• The transporting of cargo between terminals and aircraft.
• The ramp transfers of cargo where required.
• The receiving, delivering, and physical handling of freight and company material.
• Compliance with WFS site security procedures for assigned warehouse and other operations.
• Reporting security breaches, suspicious occurrences, or non-compliance with the site security plan.

Air Cargo Ramp Clerk

• The work of a Ramp/Warehouse Agent includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room;
• The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft.
• Assisting in loading, unloading and racking both filled and empty drums.
• In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.
• May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.
• Comply with WFS site security procedures for assigned warehouse and other operations.

Air Cargo Ramp Agent

• Responsible for moving air cargo within designated warehouse.
• Load and unload cargo from pallets and containers.
• Build up cargo for outbound flights.
• Break down cargo from import flights.
• Facilitate the loading and unloading of cargo to and from semitrucks.
• May operate basic cargo handling equipment such as forklift, aircraft pallets and pallet jacks.
• Check freight for proper piece count, weight, dimensions and documents as appropriate when accepting or delivering cargo.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
• Ability to understand and react to verbal commands and safety warnings, with and without assistance of sight or visual aids.