Worldwide Flight Services (WFS)

Sales

• Drive growth in both top-line revenue and operating margin across the WFS ground handling portfolio.
• Develop and execute pricing strategies that balance competitiveness with profitability, ensuring all new and renewed business meets WFS margin thresholds.
• Monitor contract financial performance and proactively address margin erosion through escalation mechanisms including LWO/MWO adjustments, CPI indexing, and rate reviews.
• Partner with Finance to build robust commercial models that account for cost structures, productivity assumptions, and return targets before committing to client proposals.
• Track financial outcomes of won business against original commercial assumptions and incorporate learnings into future pricing.
• Lead the end-to-end RFP (Request for Proposal) response process, from intake and qualification through submission and post-award debrief.
• Coordinate cross-functional RFP teams including Operations, Finance, Legal, and HR to develop comprehensive, accurate, and commercially sound proposals.
• Author and edit high-quality written responses that articulate WFS's value proposition, operational capabilities, safety record, and differentiators.
• Maintain a library of reusable RFP content, case studies, certifications, and proposal templates to drive efficiency and consistency.
• Ensure all proposals are submitted on time, on-brand, and in compliance with client specifications and internal approval processes.
• Conduct post-submission debriefs to capture lessons learned and continuously improve proposal quality and win rates.
• Identify and pursue new business opportunities across airlines, cargo operators, charter operators, and airport authorities.
• Build and manage a qualified pipeline in the CRM system, maintaining accurate deal stages, revenue forecasts and margin projections.
• Attend industry conferences, trade shows, and networking events to represent WFS and develop new commercial leads.
• Conduct market research and competitive analysis to inform pricing strategy and market positioning.
• Maintain contract health by ensuring financial escalations are addressed such as LWO/MWO increases as well as CPI indexing.
• Work closely with Legal and Contracts to ensure all agreements (new business and renewals) are reviewed with legal, finance and Operations prior to execution.
• Own and manage a portfolio of key client accounts, acting as a senior point of contact and trusted commercial advisor.
• Lead and facilitate Quarterly Business Reviews (QBRs) with strategic clients, presenting performance data, SLA scorecards, improvement roadmaps, and forward-looking commercial opportunities.
• Collaborate cross-functionally with Operations, Finance, and Customer Experience teams to gather data and insights for QBR preparation.
• Drive client satisfaction and retention by proactively identifying at-risk accounts, resolving escalations, and uncovering margin improving expansion opportunities.
• Conduct regular client check-ins and on-site visits to maintain strong relationships and gather voice-of-customer intelligence.
• Develop and maintain a suite of professional sales materials including capability decks, service brochures, one-pagers, and competitive positioning documents.
• Partner with Marketing (where applicable) to ensure all client-facing content is aligned with WFS brand standards and messaging.
• Create customized pitch materials and presentation decks tailored to individual prospects or client business reviews.
• Maintain a centralized repository of commercial collateral ensuring the sales team always has access to current, accurate materials.

Director of Sales

Manager

• The Account Manager oversees a business unit to ensure assets—including customers, staff, aircraft, equipment, and facilities—are maintained to the highest standards.
• Fostering strong relationships with airport authorities.
• Managing daily operations, ensuring compliance with contracts, service agreements, and security regulations.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Overseeing ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.

Accounts Manager

• Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under Phoenix Sky Harbor International Airport (PHX), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA).
• Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post-accident and post-injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

Senior Air Logistics Manager

Recruitment

• Recruit for hourly positions and Management jobs in Aviation and Ground and Cargo Handling.
• Source candidates from various career websites including SAP our internal applicant tracking system.
• Support recruiting team by building and maintaining a pipeline of qualified candidates.
• Actively source passive candidates by conducting market research, developing professional relationships and referral networks.
• Partner with hiring managers to understand qualification requirements of positions and develop appropriate recruitment strategies.
• Manage the candidate search process by implementing external sourcing strategies and assessing candidates.
• Apply leading-edge recruitment principles to develop strong candidate relationships and deliver high-quality talent to the facilities.
• Utilize full range of recruiting methods including Internet and online database searches and attending job fairs and conferences.
• Develop interview protocol; interviewing and evaluating applicants; and extending and employment offers.
• Perform pre-employment verification and facilitate on -boarding of new hires.
• Execute new badge application to Customs and Port Authority and renew expired badge for current employees.
• Effective onboarding new hires into automating system.

Recruiting Specialist

• Troubleshoot on site to diagnose mechanical, hydraulic, HVAC, and/or electrical discrepancies on various Ground Support Equipment (GSE) systems and subsystems.
• Inspect, repair, and/or overhaul components, such as mechanical, electrical, pneumatic, HVAC, and hydraulic systems.
• Disassemble components, inspect for quality factors, and reassemble to OEM specifications.
• Strict adherence to all environmental safety and regulatory commissions, including (but not limited to) Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA).
• Professional interaction with internal and external customers.
• Other assignments as designated.
• Oversite completion of administrative compliance regarding all company procedures
• Oversite completion of all Preventative, routine, and non-routine GSE repairs
• Mentor and train current and new WFS mechanics.

GSE Manager

• Oversee all aspects of passenger service operations to ensure safe, efficient, and customer-focused service delivery.
• Manage front-line teams responsible for check-in, boarding, arrivals, and special assistance, ensuring compliance with airline standards, regulatory requirements, and company policies.
• Partner with station leadership and airline customer to drive performance, safety, and service excellence.
• Lead and support passenger service teams to deliver exceptional customer experiences.
• Ensure compliance with TSA, FAA, and airline policies, procedures, and service level agreements.
• Oversee staffing, scheduling, and training to meet operational demands.
• Monitor daily flight activities to ensure on-time performance and service quality.
• Conduct performance reviews, coach supervisors, and foster professional development.
• Manage incident reports, customer feedback, and corrective action plans.
• Liaise with airline customers, airport authorities and internal departments to resolve issues and maintain strong relationships.
• Maintain records, reports and documentation in accordance with company and regulatory requirements.
• Promote a strong culture of safety, teamwork, and accountability throughout the station.

Manager, Passenger Services

• Build and maintain strong relationships with airport authorities and participate actively in the airport community.
• Ensure the account operates per contract terms and service level agreements.
• Supervise staff, delegate tasks, and create succession plans for leadership development.
• Oversee ground support equipment (GSE) maintenance, repairs, and long-term needs analysis.
• Manage attendance records, ensure staffing coverage, and control labor budgets.
• Maintain compliance with TSA legislation and the corporate security program.
• Conduct audits to ensure operational continuity and adherence to regulations.
• Clarify and implement the site-specific security plan, ensuring all staff have proper identification.
• Other duties as requested by WFS or customer leadership team.
• Uphold fairness, equity, and respect in interactions with employees, customers, vendors, and third parties.
• Represent the company's image with integrity and professionalism.

Air Cargo Accounts Manager

• The Assistant General Manager plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel.
• Consults with airport management.
• Manages and motivates operational personnel.
• Confers and cooperates with upper management in formulating administrative and operational policies and procedures.
• Analyzes records of daily operations to maintain knowledge of station activities.
• Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.
• Prepares recommendations on findings for upper management evaluation.
• Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.
• Approves requisitions for equipment, materials, and supplies within limits of facility budget.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.
• Directs investigations into cause of internal and external complaints relating to the facility.
• May negotiate contracts with equipment and materials suppliers.

Assistant General Manager

Administration

• Reads and routes incoming mail to appropriate individual.
• Prepares outgoing mail and correspondence, including e-mail and faxes and overnight packages.
• Prepares cash deposits, where applicable.
• Composes and types routine correspondence.
• Answers, routes and screens telephone calls to appropriate individuals.
• Greets walk-in traffic and scheduled visitors and escorts to the appropriate area or person.
• Makes copies of correspondence or other printed materials.
• Orders and maintains supplies, and arranges for office equipment maintenance.
• Provides customer billing support and weekly stats support.
• Provides support to Payroll Dept. with Time & Attendance to poll the time clock of weekly punches and approved edits to the time cards.
• Uploads hours file to payroll for processing.
• Enters new employees to time clock and advises of any punch issues.
• Work closely with Corporate HR office to ensure new hire and employee separation information is sent for timely entry to respective Payroll, HR and Time & Attendance systems.
• Assist with coordinating benefit enrollment periods and distribution of all communications.
• Monitor uniform distribution and inventories.
• Participate in any related special projects or tasks that may arise.

Facility Administrator

Operations

• Responsible for Traffic Office, Warehouse and Ramp Operations Management.
• Engaged in resolving service failures and implementing corrective and preventative measures.
• Reports to the General Manager.
• Respond to customers concerns via email Daily.
• Monitor and review managers’ performance.
• Monitor and review staff productivity.
• Manage, plan and control all elements of warehouse and ramp activities.
• Oversee office management and ensure customers’ expectations are met.

Operations Manager – Ramp

• Work with senior leadership at the corporate, business unit and functional level to drive strategic investments, business and corporate development in respect of the group’s core businesses in EMEA and Americas and other key regions for the SATS group.
• Leading team(s) in respect of the execution of key projects and initiatives.
• Identify and develop business prospects/opportunities to grow SATS’ investments and network in the region and contribute to the Group’s long-term profit growth.
• Develop joint-ventures, partnerships and other related opportunities which includes formulating and negotiating terms with prospective partners and preparing bid submissions.
• Build a reference base of business prospects and gather market intelligence.
• Review/prepare presentations/memorandums/submissions/reports with respect to potential projects, transactions and initiatives for senior management and/or the Board.
• Support and drive such other strategic projects as may be identified from time to time by management, including but not limited to post-investment assessment and strategic optimization and reorganization initiatives. Support the due diligence process, including assisting with framing due diligence objectives, supporting due diligence teams, and coordinating in the reporting of due diligence findings to senior leadership for a target entity.
• Work with key stakeholders to translate deal strategy into integration success, focus on identifying sources of transaction value and developing measurable key success factors to track integration achievement, and lead project management activities across the mergers and acquisitions (M&A) life cycle, including schedule and scope development, issue and risk management, and strategic planning and analysis.
• More generally, to plan, develop and execute M&A transactions which will include undertaking feasibility studies, financial modeling, deal structuring and negotiations as well as managing transaction documentation.

Manager, Mergers & Acquisitions

• Monitor inbound and outbound flight activity, including computer data input and manual revisions
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
• Manage gate control and assign gates for charter flights
• Notify Sky Caps for requests such as wheelchairs
• Prepare and collect data via two-way radios and other means
• Update schedules as needed to meet aircraft requirements
• Maintain records of aircraft, flights serviced, and services performed
• Monitor computers, phone calls, and surveillance cameras
• Complete customer billing documents when necessary
• Comply with WFS site security procedures for warehouse and other operations
• Observe WFS staff, security contractors, and visitors’ activities
• Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Airport Operations Agent

• Oversee check-in, boarding, and arrival process to ensure a seamless passenger experience.
• Supervise gate agents and customer service representatives to uphold service standards.
• Manage passenger irregularities, including delays, cancellations, and denied boardings.
• Handle customer escalations and provide on-the-spot solutions.
• Ensure compliance with airline policies and DOT/FAA regulations.
• Act as the primary decision-maker and point of contact during the shift.
• Conduct shift briefings and debriefings for operational staff.
• Maintain clear communication between departments and with airline partners.
• Complete operational reports and incident documentation as needed.
• Train, coach, and mentor frontline supervisors and staff.
• Maintain a safe work environment and participate in required safety audits.

Passenger Services Manager – On Duty

• The General Manager plans, directs, and coordinates, through subordinate personnel, activities to obtain optimum use of equipment, facilities, and personnel.
• Consults with airport management.
• Manages and motivates operational personnel.
• Confers and cooperates with upper management in formulating administrative and operational policies and procedures.
• Analyzes records of daily operations to maintain knowledge of station activities.
• Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits.
• Prepares recommendations on findings for upper management evaluation.
• Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services.
• Approves requisitions for equipment, materials, and supplies within limits of facility budget.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations.
• Directs investigations into cause of internal and external complaints relating to the facility.